Kirandeep Kaur
Fredericton
Summary
Dynamic professional with strong guest services and staff training skills. Known for enhancing guest satisfaction and coordinating successful events. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Guest Services Supervisor
LINCOLN INN FREDERICTON
FREDERICTON
10.2023 - Current
- Supervised guest services team to ensure high-quality customer experiences.
- Trained staff on hospitality standards and operational procedures.
- Coordinated special events and group bookings for optimal guest satisfaction.
- Developed schedules to maintain adequate staffing during peak hours.
- Implemented feedback systems to enhance service delivery and staff performance.
- Conducted regular training sessions to keep staff updated on service protocols.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
- Managed the front desk operations by overseeing check-ins and check-outs, cash handling procedures.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
- Assisted guests with any special requests such as extra pillows or late check-outs.
Babysitter
PRIVATE FAMILY
FREDERICTON
11.2023 - 11.2024
- Supervised children during playtime and activities.
- Prepared nutritious meals and snacks for children.
- Managed daily schedules and routines for children.
- Assisting with meals, snacks, and bedtime routines for the children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated with parents about daily activities and any concerning behaviors.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Dispatcher
BRS CARGO INC
MONTREAL
01.2023 - 09.2023
- Coordinated timely dispatch of cargo shipments to ensure efficient operations.
- Communicated with drivers to provide updates on routes and schedules.
- Assisted in resolving shipment delays and logistical issues with stakeholders.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
Office Administrative Assistant
DILSIGNS
MONTREAL
06.2022 - 08.2023
- Managed office supplies and inventory for efficient daily operations.
- Assisted in scheduling appointments and maintaining calendars for team members.
- Handled incoming calls and inquiries with professionalism and courtesy.
- Maintained office equipment by troubleshooting minor issues and arranging repairs.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
Education
DIPLOMA OF COMPUTER SECURITY ANALYST - Computer Security
TREBAS INSTITUTE
MONTREAL08-2023
Skills
- Guest services
- Staff training
- Event coordination
- Front desk operations
- Customer feedback systems
- Hospitality management
- Time management
- Communication skills
- Discipline
- CPR certified
- Logistics management
- Problem solving
- Team supervision
Languages
Punjabi
Native
Native
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Certification
DISPATCH COURSE
Additional Information:
- Eligible to work in Canada
- Flexible for shift, split, or rotating schedule.
Timeline
Babysitter
PRIVATE FAMILY
11.2023 - 11.2024
Guest Services Supervisor
LINCOLN INN FREDERICTON
10.2023 - Current
Dispatcher
BRS CARGO INC
01.2023 - 09.2023
Office Administrative Assistant
DILSIGNS
06.2022 - 08.2023
DIPLOMA OF COMPUTER SECURITY ANALYST - Computer Security
TREBAS INSTITUTE