KIRANDEEP Singh
Diva, Thane
Summary
Talented Customer Relationship Manager with expertise in resolving issues within set time limits to maximize customer satisfaction. Committed to achieving both personal and organizational objectives through unwavering dedication and the optimal utilization of my skills. Results-oriented professional with a history of achieving targets through exceptional customer service and strong client relationships. Skilled at building customer loyalty and generating repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Relations Manager
Godrej Properties
Mumbai
07.2022 - Current
- Manage end to end customer life cycle from booking to possession, ensuring seamless transactions.
- As a Customer Onboarding Specialist, I am responsible for onboarding new customers by executing welcome calls, verifying booking details for accuracy, and explaining payment plans to ensure customers fully understand their financial commitments
- Consistently exceeded monthly collections targets by utilizing proactive follow-up methods, securing 100% of payments within due dates through diligent emails and reminder letters.
- Retained non doable cases and collected funds by understanding client issues for delayed payment and finding mid-way and personalized solutions.
- Proactively trained and mentored new team members to enhance productivity, accuracy, and customer service.
- Recognized as the Highest Performer in Net Promoter Survey (NPS) for providing exemplary customer service and fostering long-term client relationships.
- Generated new sales of 5cr from existing customer through loyalty program.
- coordinated with various departments for reconciliation tasks, including SAP vs. SFDC and TDS reconciliations. Additionally, assisted the operations team with snagging and desnagging processes to ensure quality delivery.
Front Office Executive
Kalpataru Limited
03.2021 - 07.2022
- Responsible for smooth site experience of the clients.
- Client handling, tagging, Clash handling, Allocate the clients to the closing managers.
- Explaining project to the new channel partner and sometimes clients.
- Responsible for site expenses, stock management,site management and staff management.
- Responsible for generating leads from old database or society activities.
- Maintained daily, monthly and annually walking MIS reports for management reference.
Freelancer
Event Industry
- 2ys of Freelancer experience into real estate. Done Property events & exhibition of Godrej properties
- Responsible for handling clients Queries and explain the sample flat and model to the clients.
Education
Bachelors of Management Studies - Marketing
Sanpada College of Commerce And Technology
SEM V : 8.55 | SEM VI: 9.35 | A Grade 03-2019
Higher Secondary Certificate - Commerce
Sanpada College of Commerce And Technology
02-2016
Secondary School Certificate -
Saraswati Vidyalaya
78.60%03-2014
Skills
- Interpersonal Expertise: Skilled in building rapport with customers and fostering productive relationships
- Customer-Centric Approach: Proficient in handling customer queries, ensuring high-level service delivery, and nurturing customer relationships
- Result-Oriented: Demonstrated history of achieving collection, registration and retention targets consistently exceeding expectations
- Collaborative Team Player: Equally comfortable working independently and as a contributing member of a team
- Proactive Learner: Enthusiastically embrace new challenges and opportunities for growth
Accomplishments
- Honored with The Dream Team Award at the Godrej Event - B Live.
- Got recognized for being the Highest Performer for achieving maximum promoters-Feb 2024 (Godrej Net Promoter Scheme)
- Customer Relationship Excellence: Single-handedly managed over 270 clients, ensuring timely and effective responses.
Interests
- Real estate
- Sales and management
Projects
-Godrej Nirvaan and Upavan : Worked in sustenance, handled new booking and possessions at the same time, Responsible for onboarding customers, scheduling registration and managing new collections and retention cases.
-Park Riviera kalpataru : Worked in launch as well as sustenance. - It is Multitask job - Coordinating with Channel partners, banks, CRM, monitoring site requirements, explaining project to the clients and to the Cp, making MIS reports, etc.
-Highlands Panvel and Golf Meadows Panvel- Godrej properties: Worked in launch, handled huge crowd. Registration, Clash handling, Sample and model explanation.
Personal Information
- Date of Birth: 01/09/1999
- Nationality: Indian
- Marital Status: Single
- Languages - English, Hindi, Marathi and Punjabi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Customer Relations Manager
Godrej Properties
07.2022 - Current
Front Office Executive
Kalpataru Limited
03.2021 - 07.2022
Freelancer
Event Industry
Bachelors of Management Studies - Marketing
Sanpada College of Commerce And Technology
Higher Secondary Certificate - Commerce
Sanpada College of Commerce And Technology
Secondary School Certificate -
Saraswati Vidyalaya
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