KIRAN K ANCHAN

Process Executive-Data

Cognizant Technology Solution

Bengaluru, KA

03.2023 - 04.2024

Working on the US property tax search, research and mortgage property leading loan servicing
Validating client provided property details such as property address legal description, owner name etc.
With client domain and website
Working on the various queries raised by homeowner
Like delinquent tax issues, current tax payments and verifying the refund information for the homeowner due to exemptions
Paying the delinquent taxes charging the penalty responsible party by researching the why the delinquency occurred
Updating the tax amounts with according to client guidelines tonsure the taxes are paid at right time
Procuring the tax information from the taxing authorities like tax collectors office, assessor office and auditor's office
Addressing the real state property tax sale issues working towards it and removing the liens on the property
Ensuring the property taxes is paid current
Performing quality audits for orders already worked and replying to
Escalation mails tasks if client not satisfied with services provided in the order worked
Verifying the tax information and also making payment on delinquent taxes
Verifying the refund and exemption information on property tax with tax office
Suspending the order in case of client provided property details incomplete forwarding the order to second level as instructed by client
Working on priority order and escalation cases
Working in Refunds & Re-issues process, End to End Payment Issues
Cheque Cancelation& reissues, handling customers and clients queries, refunds escalations, query management
Preparing TAT and training reports, Manage the team in the absence of manager
Reversing entries, Liquidity, Possible duplication, Return of Funds
Payment processing, Investigation, Reconciliation and other activities etc
Working with the client to improve the process improvements
Updating the SOP as per the new updates we receive on the daily basis work performed
Verifying tax and exemption information for individual costumer
Giving training to hires
Identified issues, analyzed information and provided solutions to problems
Provided training and mentorship to team members, fostering a culture of learning and growth.
Organized and updated databases, records and other information resources