Kiran Khushalani Pandya

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Generated new business with marketing initiatives and strategic plans.
• Scheduled and implemented product promotions in accordance with available inventory and staff resources.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Notable achievements

• Good hold on PSU Category and developed excellent Vendor Relations.
• Managed to close long term deals with PSU clients like Bank of Baroda, Syndicate Bank, MP tourism, LIC, LIC HFL etc.
• All receivable cleared within 90 days of credit period.

• Worked effectively in fast-paced environments.
• Gained strong leadership skills by managing projects from start to finish.
• Paid attention to detail while completing assignments.
• Tailor made solutions to fit the client’s requirement & and suggest innovation
• Execution, collections and Client servicing.

• Responsible for generating revenue from clients based in Mumbai
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Identified opportunities to cross or up-selll OOH and communicated customer needs to appropriate team.
• Adhered to sales contract agreements and high-quality service delivery by coordinating with Operations team and leveraging productive and open client communications.

Notable Accomplishments

• Involved in various innovation project for MTS and other clients in terms of outdoor advertising.
• Successfully bought on board apparel based client Georgio Gullini and executed a 19 city campaign for them

• Creating Product awareness by sending weekly mailers to clients and agency
• Created sales forecasts to target daily, monthly and yearly objectives.
• Prospected new business leads through in-person presentations and cold calling.

• Trained new associates in successful sales and performance strategies.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Assisted sales team with completing customer transactions and managing issues.
• Understanding the brief, working on a strategic plan as well as innovations for the client, look for various ways to bring maximum to table in terms of value for money as a brand custodian
• Following collection plan for monthly billings and ensuring ongoing revenue.

Sales Support responsibilities:

• Responsible for SAP Data entry and execution, report generation on booking, billing, and delinquency figures in the SAP environment
• Providing Documentation and Administrative Assistance
• Responsible for coordination with different departments of the organization like Sales, Operations, Finance for incorporating effective workflow of processes

Notable Accomplishments

• Achieved 90% of the targets in the first year of sales
• Successfully executed first time innovation for HUL which bagged an award for best innovation in the FMCG category in OAC 2012
• Innovation executed in the real estate category within a very high security zone at Mumbai Domestic Airport
• Promoted from Sales Support executive to frontline Sales as Assistant Sales Manager
• Appreciations received for excellent client servicing

• Productively coordinated US / Asia Pacific business & Work permit visas for the employees of the organization
• Choosing Cost saving Air fare option for international and domestic travel
• Successfully maintaining PR with institution like Consulates and Visa facilitation services
• Guest Management and Event management for internal & external meetings of the organization

Notable Accomplishments

• Recognized as a ‘silent worker’ in an annual event of Mastek
• On time deliverables by processing all visa cases without any rejection
• Appreciation received from internal customers
• Deliverables within the SLA set.

• Providing secretarial & official services for walk in and in house guest at the Business centre
• Accepting bookings for conference rooms, invoicing and handling cash flow
• To be in charge of complete area allocated
• Handling Guest Queries with regards to Internet and Other Secretarial Services

Notable Accomplishments

• Appreciation received from the organization for outstanding performance during emergencies
• Overachieved monthly target by 150%.