KIRANKUMAR CHANGDEV DHAKTODE
Pune
Summary
Dynamic and results-driven professional with over 13 years of extensive experience spanning the hospitality, facility management, and administration industries. Proven expertise in delivering high standards of service, operational excellence, and team leadership. Skilled in overseeing multi-site operations, implementing cost-effective processes, and enhancing client satisfaction. Currently serving as a Cluster Lead, effectively managing diverse teams, streamlining facility operations, and ensuring compliance with safety and quality standards. Adept at building strong stakeholder relationships, driving continuous improvement, and leading cross-functional initiatives to support organizational growth and efficiency.
Overview
13
13
years of professional experience
Work History
Cluster Lead
Technique Control Facility Management
06.2023 - Current
- Lead and manage end-to-end soft services operations across a total area of 5.6 lakh sq. ft. of premium office space spread over multiple sites, ensuring smooth execution and adherence to high service standards.
- Supervise and mentor a large and diverse team comprising 1 Building Executive, 14 Supervisors, 132 Housekeeping Personnel, and 18 Technical Staff, promoting a strong performance-driven and service-oriented culture.
- Act as the single point of contact (SPOC) for all soft service operations, client interactions, escalations, and operational planning.
- Develop and implement strategic operational plans, SOPs, and checklists that significantly improve service efficiency, reduce turnaround time, and minimize resource wastage.
- Oversee monthly site audits, quality checks, and compliance verifications to ensure adherence to WeWork and organizational standards.
- Liaise with client teams and senior management for monthly reviews, presenting actionable insights, service improvement plans, and cost optimization strategies through data-driven reporting.
- Drive employee engagement programs, such as reward and recognition initiatives, motivational activities, and welfare programs, improving employee morale and reducing attrition.
- Manage staff grievance redressal, conflict resolution, and disciplinary actions, maintaining a fair and inclusive work environment.
- Monitor and process daily and monthly attendance, prepare scoreboards and performance dashboards, and validate reports for payroll processing.
- Handle complete billing, invoicing, and documentation for service delivery, ensuring accuracy, timely submissions, and coordination with finance and procurement teams.
- Collaborate with cross-functional teams (technical, security, pantry, and admin) to ensure seamless coordination and overall site satisfaction.
- Contribute to training and development programs for frontline and supervisory staff to enhance skill levels, service delivery, and client satisfaction.
- Lead the implementation of cost control measures and inventory management, helping optimize consumable usage and reduce operational overheads.
- Created MIS reports and dashboards, driving transparency and informed decision-making across procurement, invoicing, and accruals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Facility Manager
Cushman & Wakefield India Pvt Ltd
05.2022 - 06.2023
- Directed end-to-end operations for a 1.64 lakh sq. ft. facility, ensuring optimal functionality and compliance.
- Managed 108 personnel, including executives, housekeeping, security, and technical staff, with a focus on delivering exceptional service standards.
- Developed and maintained compliance documentation, including statutory requirements for third-party vendors.
- Optimized seat allocation, capacity planning, and BMS operations, delivering measurable improvements in efficiency.
- Created MIS reports and dashboards, driving transparency and informed decision-making across procurement, invoicing, and accruals.
- Oversaw security measures within the facilities, coordinating with local law enforcement as necessary to ensure a safe working environment for all occupants.
- Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
- Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
Facility Executive
Cushman & Wakefield India Pvt Ltd
11.2018 - 04.2022
- Delivered comprehensive facilities management for 1.25 lakh sq. ft., including overseeing new premises projects and compliance audits.
- Championed workspace efficiency through LOT tool implementation, increasing utilization by 60%.
- Played a pivotal role in drafting BCP strategies during the COVID-19 pandemic, ensuring operational continuity.
- Streamlined procurement processes and managed SEZ-related compliance and material movement.
- Coordinated the sourcing and distribution of IT assets for 2,900 remote employees, achieving a 96% CSAT score.
Senior Associate- Food & Beverages Department
The Westin Pune Koregaon Park
09.2014 - 11.2018
- Senior Associate - Food & Beverages Department.
Guest Services Associate - Food & Beverages Department
Four Point by Sheraton Penang
03.2013 - 08.2014
- Guest Services Associate - Food & Beverages Department.
Guest Services Associate - Food & Beverages Department
Ginger Hotel
02.2012 - 02.2013
- Guest Services Associate - Food & Beverages Department.
Education
Diploma - Hotel Management & Catering Technology
04.2012
Bachelor of Arts - undefined
01.2012
Higher Secondary Certificate - undefined
01.2008
Matriculation - undefined
01.2005
Skills
- Soft Services Operations Management
- Facility & Site Administration
- Team Leadership & Staff Supervision
- Client Coordination & Stakeholder Engagement
- Strategic Planning & SOP Implementation
- Housekeeping & Technical Services Oversight
- Staff Grievance Handling & Conflict Resolution
- Attendance, Payroll & Invoicing Management
- Quality Assurance & Compliance Audits
- Employee Engagement & Welfare Initiatives
- Vendor Management & Procurement Coordination
- Health, Safety & Environmental (HSE) Compliance
- Data Reporting & Dashboard Management
- Billing, Invoicing & Documentation Control
- Integrated Facility Management (IFM)
- Preventive & Reactive Maintenance Planning
- Energy Management & Sustainability Initiatives
- Space Planning & Utilization Optimization
- Asset Lifecycle Management & Reporting
- Workplace Health & Safety (WHS) Compliance
- ISO Standards Implementation (9001, 14001, 45001)
- Risk Assessment & Emergency Preparedness
- Vendor Performance Monitoring & SLA Management
- Contract Negotiation & Service Level Agreements
- Budget Forecasting & Cost Control Strategies
- Facility Audits & Inspection Readiness
- SEZ Compliance & Regulatory Documentation
- Technology Integration in Facility Operations
- Client Relationship Management & Escalation Handling
- Team Training & Capability Development
- Operational Excellence & Continuous Improvement
- MIS Reporting & Dashboard Preparation
- Preventive Maintenance Schedules & Logs
- Asset Management Registers & Lifecycle Reports
- Incident & Escalation Documentation
- Audit Readiness & Compliance Reporting
- Budget & Cost Analysis Reports
- Helpdesk Ticketing & Work Order Tracking
- Client Review Presentations & Service Summaries
- Training & Engagement Activity Logs
- Proficient in MIS tools and advanced reporting systems
- Experienced in SEZ regulatory frameworks
Accomplishments
- Successfully implemented the 5S Methodology for ASPL Pune, earning prestigious JUSE International Certification.
- Honored with the "Care for Business" Award in 2017 for exemplary service at The Westin Hotel, Pune.
- Received consecutive "Rock Star" Awards in 2021 and 2022 for outstanding contributions at Allstate Pune.
- Coordinated the sourcing and distribution of IT assets for 2,900 remote employees, achieving a 96% CSAT score.
- Championed workspace efficiency through LOT tool implementation, increasing utilization by 60%.
Certification
- Certified in Basic Life Support & First Aid
- Fire Safety & Emergency Preparedness
- Security Awareness Program
- 5S Methodology Workshop
- Time Management & Soft Skills Development
Professional Qualifications
- Maharashtra State Certificate in Information Technology |Mumbai Board |2005-2006.
- Diploma in Computer Software & Application |2008.
- Diploma in Desktop Publishing (DTP) & Screen Printing |2009.
Timeline
Cluster Lead - Technique Control Facility Management
06.2023 - Current
Assistant Facility Manager - Cushman & Wakefield India Pvt Ltd
05.2022 - 06.2023
Facility Executive - Cushman & Wakefield India Pvt Ltd
11.2018 - 04.2022
Senior Associate- Food & Beverages Department - The Westin Pune Koregaon Park
09.2014 - 11.2018
Guest Services Associate - Food & Beverages Department - Four Point by Sheraton Penang
03.2013 - 08.2014
Guest Services Associate - Food & Beverages Department - Ginger Hotel
02.2012 - 02.2013
Pune University - Bachelor of Arts,
Pune University - Higher Secondary Certificate,
Pune University - Matriculation,
Mumbai Board - Diploma, Hotel Management & Catering Technology
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