Kiran Kumar DP

• Maintained up-to-date knowledge of regulatory changes impacting financial compliance landscape.
• Assisting to ensure compliance with applicable regulations and industry best practices.
• Conducted thorough investigations of potential matches, ensuring accurate identification of true hits.
• Assisted with regulatory reporting requirements by compiling data on key performance indicators and trends.
• Enhanced AML and sanctions screening cases and techniques.
• Streamlined case management process for escalated alerts, resulting in more efficient workflow.
• Providing subject matter expertise on AML and sanctions-related issues during internal and external meetings.

●Monitored risk of portfolio, focusing on reducing negative financial outcomes of digital banking including managing 1200 cases per month, reviewing 20 analysts, training 6 new analysts, and crafting reports, dashboards, and data insights.

● Executed an EDD project by assessing case reviews performed by analysts, tracking quality control and performance, conducting root cause analysis on observed trends, and presenting findings to upper management during conference calls.

● Performed periodic Quality Control (QC) checks on application data and documents, specifying successes and failures in the AML compliance team's work covering RBI, EDD, CDD, and KYC/KYB onboarding.

● Assisted Quality Control (QC), Fin-Crime Managers, and AML Analysts in detecting and preventing money laundering by reporting issues and key findings. Optimized processes and brought new ideas on how to control fraud attempts.

● Provided feedback to leadership on quality metrics and areas of improvement in the AML program to support informed decisions to mitigate fraud risk. Ensured adherence to regulations and standards set by financial governing bodies.

● Supported cross-functional team professionals; strived to deliver exceptional and responsive service by providing risk and compliance management expertise in clear, solution-oriented, and customer-focused manner.

● Enhanced customer experience by ensuring remediation efforts are better aligned with business value and the potential risks each customer poses.

● Collaborated with senior management personnel to communicate issues raised by AML audits and examinations, Partnered with business to understand their needs, and drive solutions specifically around process improvements.

● Participated in ongoing training to stay abreast of regional requirements and regulatory changes.

● Reviewed data to identify improvements and proposed optimization of risk policy and initiatives to prevent fraud.

● Played stellar role as Fin-Crime Quality Control (QC) Vendor Manager for the organization’s vendor (TTEC).

● Coached and mentored newly-joined QC Analyst, augmenting professional skill set and promotional opportunities.

●Served as Sanctions Investigator in GFCC (Global Financial Crimes Compliance, AML) team, analyzing approx. 130 transactions daily and liaising with training and escalation team to update process documents in timely manner.

● Reported suspicious transaction findings and introduced best anti-fraud practices for team during team huddles, Responded to queries by JPMCB, Wells Fargo, Citibank, BNP, and Bank of America related to AML customer details and transaction review. Prevented Fin-crime by ensuring adherence to OFAC regulations of USA resolved disputes and claims.

● Utilized Watchlist Management tool with LexisNexis; coordinated SAR (Suspicious Activity Reports) and PEP identification.

● Evaluated Credit Risk versus Fraud Risk. Critically investigated potential explosive growths, change in merchandise, underpricing, pre-selling, exit activities, high refund rates, and acceptable seller policy violations to mitigate fraud risk.

● Performed document verification to make informed decisions for payment disputes between the buyer and the seller.

● Acquired broad skill set in payment reversals, unauthorized account activity, CIP/KYC, and Seller Risk Review.

● Built buddy system for new hires and acted as Process Mentor to encourage teammates to become dispute champions.

● Maintained high level of professionalism when interacting with PayPal personnel and customers.

● Handled various types of Level 1&2 enquiries and requests related to multiple devices (Broadband, Landline, TV).

● Escalated Level 2 issues and site outages; recorded documentation and determined appropriate course of action.

● Logged queries and filed irrelevant business application/program. Focused on improving operational model and took true ownership of customer needs while providing excellent customer service in every customer interaction.

● Ran basic reports using Web-trends, enabling business to make more informed decisions based on accurate insights.

• Served as liaison between Customer Service team and other departments, fostering collaboration and open communication to best serve customers.
• Boosted customer retention rates with proactive communication and personalized solutions tailored to individual needs.

• Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.