Kiran Kumar K
Bangalore
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hewlett Packard Enterprise industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Senior Planning Specialist
Hewlett Packard Enterprise
Bangalore
09.2022 - 01.2024
· Email Monitoring.
· Salesforce and essentials tools to be handled.
· Scheduling engineers for the activity requested by the users.
Senior Technical Engineer
DXC Technology, Bangalore
Bangalore
07.2021 - 09.2022
· Common operating systems.
· Software proficiency.
· Technical writing.
· Project management.
· Data analysis.
Technical Engineer
Hewlett Packard enterprise
Bangalore
04.2018 - 07.2021
· Improved customer satisfaction ratings by addressing issues and fostering timely resolutions.
· Maintained accurate and current customer account data with manual forms processing and digital information to explore issues and develop potential solutions and maintain high quality service.
· Managed customer relations and customer service through daily communications and interactions.
· SFDC, Unisys GFO, and other internal tools.
Education
Bachelors - Mechanical Engineering
Don Bosco Institute of Technology
Bangalore01-2020
PUC (PCME) -
ASC Independent PU College
Bangalore03-2014
10th Schooling -
The New Cambridge High School
Bangalore03-2013
Skills
- Demand Forecasting
- Scheduling Proficiency
- File Maintenance
- Production Scheduling
- Microsoft Office
- Effective communication
- Basic Cloud
- Excellent Presentation skills
- Proactive Team Player
Timeline
Senior Planning Specialist
Hewlett Packard Enterprise
09.2022 - 01.2024
Senior Technical Engineer
DXC Technology, Bangalore
07.2021 - 09.2022
Technical Engineer
Hewlett Packard enterprise
04.2018 - 07.2021
Bachelors - Mechanical Engineering
Don Bosco Institute of Technology
PUC (PCME) -
ASC Independent PU College
10th Schooling -
The New Cambridge High School
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