Kiran Kumar Koluguri
Inside Sales Coach
4-14/6/d Srinivasa Puram Colony , Road No-6, Gurramguda, RR Dist., Ranga Reddy
Summary
SAAS ABM PROFESSIONAL|BDM | Sales Account Mgmt Coach & Account Executive | Quality Coach | Customer Support/Fraud Detection MT. Meticulous Sales Coach & Fintech Advisor currently maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Senior Enterprise FTA
HighRadius
Hyderabad
12.2023 - Current
- Complied with regulatory guidelines such as Type in design architecture, ensuring adherence to strict privacy and security laws.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
- Conducted in-depth evaluations of current systems to identify areas for optimization and modernization.
- Reduced operational costs by identifying opportunities for process improvement and automation.
Business Development Mgr
DELL INTERNATIONAL SERVICES
7 2014 - 12.2023
- Achieving Team Goals on a quarterly basis
- Assess Team's performance individually every week and give feedback
- Designing individual and team training courses according to business requirement
- Act as a consultant with the team and provide helpful advice on coping with job-related challenges
- Always motivate people for new roles and their development.
Inside Sales Coach
DELL INTERNATIONAL SERVICES
Hyderabad
- Given an extra responsibility to mentor new ISR's
- Played an integral part in increasing the team count and therefore new opportunities.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Facilitated group coaching sessions and provided individual coaching support.
- Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Consumer Chat
DELL INTERNATIONAL SERVICES
06.2014 - 04.2016
- Promoted as an Account Manager to Small Business last quarter
- My only key attribute is customer first approach wherein I ensure to meet customer requirements providing end to end service on chat / call
- I am proud to share - Zero executive escalation and incident on an order query in chat and SB Business
- Absolutely, focused on margin % consecutively achieved >100% Revenue and Margin Goals
- Handle customer escalations on behalf of chat+SB agents on their leaves.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Developed and updated databases to handle customer data.
- Developed exemplary writing skills through continued correspondence with upwards of Number customers per day.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Skilled at working independently and collaboratively in a team environment.
Call Monitoring Team
GE CAPITAL
07.2008 - 04.2014
- Worked as a quality coach for a short period of 4 months in GE
- As a quality specialist, I used to score calls for the agents and provide feedback accordingly and help them improve their overall productivity.
Process Developer 200 in Fraud Investigation Dept
GE CAPITAL
- Handling calls related to lost and stolen card
- Dealing with the customers claiming fraud on their card
- Identifying the fraudulent activity on the card
- Taking major decisions like blocking and unblocking the cards based on the account activity
- Being vigilant and watchful on the accounts that are queued for fraud suspects.
Allstate Roadside Service
- My career started with GEMS in 2008 sept 10th was with ARS for about 2+ years I gained Experience in the field of customer service
- I had a good response in terms of customer experience and customer satisfaction (ECVOC) I used to also handle escalations owing to my expertise in the process.
Education
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Skills
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Personal Information
- Father's Name: Late. K. Narsingh Rao
- Date of Birth: 03/29/1985
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Enterprise FTA
HighRadius
12.2023 - Current
Consumer Chat
DELL INTERNATIONAL SERVICES
06.2014 - 04.2016
Call Monitoring Team
GE CAPITAL
07.2008 - 04.2014
Business Development Mgr
DELL INTERNATIONAL SERVICES
7 2014 - 12.2023
Inside Sales Coach
DELL INTERNATIONAL SERVICES
Process Developer 200 in Fraud Investigation Dept
GE CAPITAL
Allstate Roadside Service
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