Jira
Kirankumar Rachury
Buisness Analyst in HealthCare
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Buisness Analyst
MRO Formerly FIGmd India Pvt Ltd.
08.2017 - Current
- Joined company as Client Account Executive.
- Developed comprehensive training materials for new hires, promoting smooth onboarding process and boosting team competency levels.
- Conducted thorough root cause analysis investigations to identify areas requiring corrective action, mitigating risks associated with recurring issues.
- Collaborated with cross-functional teams to achieve project goals, fostering strong working relationships across departments.
- Led monthly meetings to coordinate support efforts across multiple departments.
- Applied critical thinking and research to address complex issues.
- Wrote and contributed to revised standard operating procedures.
- In 2022 promoted to Business Analyst
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created dashboards to monitor and track key performance indicators.
Client Account Executive
Alcyon Engineering Pvt Ltd.
12.2016 - 08.2017
- Developed comprehensive knowledge of product offerings to provide expert guidance to clients in selecting appropriate solutions.
- Facilitated effective communication between clients and internal teams, fostering collaborative environment that promoted shared success.
- Increased client satisfaction by promptly addressing issues.
- Worked closely with project managers to ensure timely delivery of products or services aligned with client expectations.
- Implemented detailed reporting methods for tracking account performance, leading to data-driven decision-making and improved results.
Retention/Escalations Executive
TruConnect Solutions Pvt Ltd.
01.2016 - 08.2016
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Customer Service Executive
Teak Staffing Pvt Ltd.
06.2015 - 01.2016
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Sr. Practitioner
Concentrix Daksh Services India Pvt Ltd.
08.2014 - 01.2015
- Took ownership of customers issues to follow problems through to resolution.
- Creating tickets to different support team and keeping follow-up on them.
Customer Care Executive
IBM DAKSH BPS Pvt Ltd.
12.2009 - 02.2011
- Responsible to provide help and support to customers for setup as well as troubleshooting services related to telephone and home broadband connection.
- Also worked in callback team to provide correct resolution and improve customer satisfaction.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Navigated multiple software systems proficiently while assisting customers, maximizing efficiency in addressing their needs.
Education
Pursuing Bachelor of Commerce
Skills
Performance Improvement
Customer interaction
Data and Workflow Analysis
Document Preparation
Business process improvement
Business Process Mapping
Project Support
Documentation And Reporting
Performance Improvement
Software
Google Looker Studio
Microsoft PowerPoint
Microsoft Excel
Microsoft Project
PEGA
Timeline
Buisness Analyst
MRO Formerly FIGmd India Pvt Ltd.
08.2017 - Current
Client Account Executive
Alcyon Engineering Pvt Ltd.
12.2016 - 08.2017
Retention/Escalations Executive
TruConnect Solutions Pvt Ltd.
01.2016 - 08.2016
Customer Service Executive
Teak Staffing Pvt Ltd.
06.2015 - 01.2016
Sr. Practitioner
Concentrix Daksh Services India Pvt Ltd.
08.2014 - 01.2015
Customer Care Executive
IBM DAKSH BPS Pvt Ltd.
12.2009 - 02.2011
Pursuing Bachelor of Commerce