Kiran Kumar Rasala

As a Team Lead in the Enwisen Ticket Service for invoice processing, my primary focus is on leading the team to efficiently and accurately process invoices while maintaining compliance with policies and regulations. Additionally, my key role involves driving process improvements, fostering a culture of continuous improvement, and promoting collaboration across departments

1. Lead and manage a team responsible for processing invoices efficiently and accurately.

2. Provide guidance, support, and mentorship to team members.

3. Monitor team performance and provide regular feedback to ensure productivity and quality standards are met

4. Ensure tickets and invoices are processed in a timely manner to meet SLA deadlines and avoid escalations

5. Communicate effectively with stakeholders to address issues, resolve escalations, and achieve shared objectives

6. Responsible for creating reporting dashboards for weekly client calls and sending daily reports to both clients and the internal team

7. Additionally, responsible for allocating day-to-day work to the team and managing team attendance, leaves, and compensatory offs

8. Working and reporting in other external tools such as Workday and Control Tower

9. Preparing reports and dashboards for end-of-day and weekly review calls

• Spearheaded process improvements initiatives resulting in increased efficiency within the accounts payable department.
• Improved vendor relationships through timely payments and clear communication of company policies.
• Collaborated closely with procurement on purchase orders to streamline approval processes while ensuring adherence to established budget guidelines.
• Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
• Closely monitored accounts to post timely payments and resolve billing discrepancies.

• Defined clear targets and objectives and communicated to other team members.
• Observed disciplinary proceedings to gain insight into resolving conflicts at work.
• Handled day-to-day customer or client questions via telephone or email.
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
• Established team priorities, maintained schedules and monitored performance.
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Implemented cost-saving initiatives within the procurement department that significantly reduced overhead expenses.
• Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
• Negotiated with vendors on freight costs, cutting shipping prices.
• Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
• Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
• Evaluated internal needs and developed plans for maintaining optimal supply levels.