KIRAN KUMAR SEELAM
Customer Care Manager -Automobile Sales and Service
VIJAYAWADA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Customer Care Manager- Sales and Service
Varun Motors Pvt Ltd-Authorized Dlr Maruti Suzuki
VIJAYAWADA
08.2022 - Current
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed department call volume of 500 calls per day and coordinated department schedules to maximize coverage during peak hours.
Sales Manager- Commercial Vehicles
Varun Motors Pvt Ltd Dealer for Maruti Suzuki
Vijayawada
11.2019 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
Revenue Cycle Manager
Atos Global IT Solutions And Services
Vijayawada
01.2017 - 04.2019
- Provided staff training on revenue cycle management best practices, increasing productivity across department.
- Streamlined billing processes, significantly reducing errors and enhancing revenue cycle efficiency.
- Implemented robust analytics platform for revenue cycle management, enabling data-driven decision-making and strategic planning.
- Championed system enhancements that improved automated billing functionality.
Operations Manager
Beacon Medical Group
Vijayawada
08.2016 - 12.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Certified Medical Coder
SEHA- Alain Hospital
Vijaywada
04.2016 - 09.2016
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Streamlined billing processes by effectively collaborating with healthcare providers, insurance companies, and patients to resolve any discrepancies or issues.
- Contributed to the development of standard operating procedures for medical coding staff to ensure consistency across the organization.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
- Coded APV charts at rate of 10per hour.
Revenue Integrity Specialist
Anthelio Healthcare Solutions Pvt Ltd
04.2011 - 03.2016
- Responsible for the Operations and People Managing,hospital Auditing cum coding handling different types of medical records which includes IP DRG, surgery coding, Emergency coding,OPV,Clinics, diagnostic cardiology and laboratory tests, radiation oncology, surgical pathology, physical therapy etc
- Utilized HCPCS level III, ICD-10 and CPT and evaluation management (E&M), 1995 guidelines and 1997 guidelines for the medical coding
- Maintained the 99 percent of accuracy and 103%productive quality.
- Enhanced revenue integrity by conducting thorough audits and identifying discrepancies in billing processes.
- Implemented robust quality assurance measures for improved accuracy in billing documentation and submissions.
- Served as a trusted resource for colleagues seeking guidance on complex billing issues or regulatory matters.
- Streamlined revenue cycle operations by implementing efficient workflows and reducing overall processing time.
- Developed comprehensive training materials for new team members, facilitating swift onboarding and increased productivity.
- Spearheaded initiatives to optimize coding practices, resulting in more accurate reimbursements and reduced risk of denials.
- Performed periodic reviews of charge capture processes and revised procedures as necessary to maintain optimal efficiency and accuracy.
- Ensured accurate charge capture for improved financial performance with meticulous data analysis and reconciliation procedures.
- Played a critical role in system optimization efforts by providing subject matter expertise during software implementation projects.
Certified Medical Coder
Phycare Solutions Pvt Ltd
07.2008 - 03.2011
- Responsible for the services which are related to physicians such as medicine out patient, inpatient emergency, medicine consults podiatry, radiation oncology, diagnostic services etc
- Ensure the charts for admit and discharge dates and also for the dates of surgeries and operations, E&M level of CPT codes, ICD10Cm coded
- Keep the training system for trainees and documents of the office up to date.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Streamlined billing processes by effectively collaborating with healthcare providers, insurance companies, and patients to resolve any discrepancies or issues.
- Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
- Contributed to the development of standard operating procedures for medical coding staff to ensure consistency across the organization.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Utilized advanced knowledge of anatomy, physiology, and medical terminology to accurately assign codes for complex or rare diagnoses and procedures.
- Reduced claim denials by consistently applying knowledge of payer-specific coding requirements while preparing claims for submission.
- Coded APV charts at a rate of 10 per hour.
- Verified, coded and added modifiers to diagnoses.
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Enhanced revenue cycle management by identifying under-coded services and submitting accurate claims for reimbursement.
Education
BACHELORS OF LAW - Law Enforcement Administration
Siddhartha Law College
Vijayawada 04.2001 -
M.sc (Master of Science in human genetics) -
Andhra University
04.2001 - 04.2008
BACHELOR OF SCIENCE (B.SC Genetics, Botany, chemistry) - undefined
P.B Siddhartha College of Arts and Science, Acharya Nagarjuna University
Intermediate Bipc (+2) - undefined
Ssc (secondary school Certificate) - undefined
Skills
Sales Planning
Team Management
Staff Mentoring
Brand representation
Vendor Management
Direct Sales
Product Knowledge
Order Management
Strategic Planning
Performance Management
Account Management
Relationship Building
New Business Development
Sales team training
Market Research
Business Planning
Sales operation
Lead Generation
Staff Management
Sales Tracking
Sales Reporting
Client Relationship Management
Sales Planning
Otherqualifications
Certified Coding Specialist from AHIMA.
Six Sigma Green belt Certified
Completed a Certificate Course in Diploma in Computer Applications (DCA) with ‘A'grade percentage in Integrated Training Institute, Vijayawada.
Disclaimer
I hereby declare that all the above information is true to my knowledge and credence.
Timeline
Customer Care Manager- Sales and Service
Varun Motors Pvt Ltd-Authorized Dlr Maruti Suzuki
08.2022 - Current
Sales Manager- Commercial Vehicles
Varun Motors Pvt Ltd Dealer for Maruti Suzuki
11.2019 - 08.2022
Revenue Cycle Manager
Atos Global IT Solutions And Services
01.2017 - 04.2019
Operations Manager
Beacon Medical Group
08.2016 - 12.2016
Certified Medical Coder
SEHA- Alain Hospital
04.2016 - 09.2016
Revenue Integrity Specialist
Anthelio Healthcare Solutions Pvt Ltd
04.2011 - 03.2016
Certified Medical Coder
Phycare Solutions Pvt Ltd
07.2008 - 03.2011
BACHELORS OF LAW - Law Enforcement Administration
Siddhartha Law College
04.2001 -
M.sc (Master of Science in human genetics) -
Andhra University
04.2001 - 04.2008
BACHELOR OF SCIENCE (B.SC Genetics, Botany, chemistry) - undefined
P.B Siddhartha College of Arts and Science, Acharya Nagarjuna University
Intermediate Bipc (+2) - undefined
Ssc (secondary school Certificate) - undefined
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