Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIRAN KUMAR SINGARAYAKONDA TIRUMALA

Hyderabad

Summary

Dynamic Associate Project Manager with 18 years of experience in leading Agile teams and delivering strategic MVPs. Expert in Scrum methodologies in project management with a proven track record of increasing team productivity by 25%. Skilled in technical expertise, earned value management, and positively impacting organizational objectives through innovative solutions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Associate Project Manager

HCLTech
01.2021 - Current
  • Company Overview: Synchrony
  • Led all Scrum-related activities resulting in increase in project completion rate.
  • Coordinated Agile ceremonies, reducing sprint cycle time by 15%.
  • Guided and coached teams on Agile principles, increasing team velocity by 25%.
  • Coordinated multiple projects simultaneously, enhancing overall efficiency by reducing project timeline by 20% through innovative scheduling methods.
  • Participated in Agile development processes, contributing to sprint planning, reviews, and retrospectives.
  • Implemented continuous improvement initiatives, achieving a 95% stakeholder satisfaction rate.
  • Led weekly team meetings to discuss project status and strategies, improving communication and team collaboration significantly.
  • Managed test environments, ensuring configurations reflected production.
  • Established key performance indicators for the testing team.
  • Synchrony

Associate Project Manager

HCLTech
01.2018 - 01.2021
  • Company Overview: Synchrony
  • Worked with Agile and Scrum methodologies to accomplish project milestones.
  • Managed test environments, ensuring configurations reflected production settings.
  • Collaborated with product managers to understand customer requirements and translate them into effective test strategies.
  • Conducted risk assessments and safety evaluations, resulting in a 30% reduction in project risks.
  • Coordinated with cross-functional teams to ensure timely completion of tasks, achieving a 95% on-time delivery rate.
  • Oversees testing operations for teams located onsite, offshore, and nearshore.
  • Synchrony

Project Lead - Quality Assurance

USAA
01.2016 - 01.2018
  • Provided analytical support for 10 projects, enhancing project outcomes through accurate data analysis.
  • Assisted in the creation and management of project schedules, resulting in a 10% increase in operational efficiency.
  • Collaborated directly with project managers to ensure all project activities aligned with strategic goals.
  • Led the implementation of new software tools, increasing project reporting accuracy by 25%.
  • Engaged with product owners and business partners from top healthcare companies.
  • Ensured successful deployment and release through effective planning.
  • Assisted Dev team by analyzing scenarios through collaborative efforts.

Test Lead

Tiffany & Co.
01.2015 - 01.2016
  • Compiled comprehensive guides on software version modifications.
  • Successfully executed Regression Testing in EOM project.
  • Conducted extensive testing on Compass application versions across multiple platforms.
  • Managed defect closure process.
  • Directed deployment process for new software releases.
  • Conducted integration testing on Compass, Sterling, and JDE systems.
  • Compiled comprehensive guides on software version modifications.
  • Performed multilingual webpage content testing in Spanish, Dutch, French, and German.

Test Analyst

Model N
01.2013 - 01.2015
  • Owned and worked as a quality analyst in commercial areas.
  • Worked in the following areas: MNI Contract Pricing, Rebates, MCO, Script Validate, and Compliance.
  • Preparing workbook parameters and preparing a configuration form, which will act as a backend for the automation framework.
  • Took responsibility as onsite SPOC and managed the team.
  • Automation of the manual test scripts using the ACT tool based on the test cases.
  • Conducted knowledge transfer sessions for new joiners and prepared knowledge documents related to the new functionalities of the application and workflow.
  • Created value additions for the client, which have reduced manual intervention in the workflow.

Test Analyst

Microsoft
01.2010 - 01.2013
  • Provided high-quality business solutions to enhance the Group's operations.
  • Managed office.microsoft.com site across 37 markets through critical updates, migrations, and enhancements.
  • Leveraged multiple platforms such as Free Flow, Product Studio, X-cube, aDoc, Zorin, Wally, Valenka, and Office CMS.
  • Ensured seamless workflow from authoring to publishing on Office 14 platform.
  • Demonstrated proficiency in Office Tools domain with expertise in Milestone Quality and Platform Testing.
  • Proficient in utilizing Microsoft technologies such as .NET, SQL Server, and SharePoint.
  • Comprehensive test plans are developed aligned with requirements.
  • Participated in scrum meetings to address offshore and onsite challenges.
  • Performed cross-browser testing to ensure functionality across different platforms.
  • Migrated missing content and resolved publish failures for migrated assets.
  • Executed diverse testing methodologies based on project requirements.
  • Coordinate daily meetings with BA, Development team, product owners and stakeholders.
  • Created comprehensive knowledge document detailing project and process.

Senior Tester

Computer Associates
01.2008 - 01.2010
  • Provide assistance regarding software, as well as spread awareness about viruses, and tips and tricks to keep computers safe & secure.
  • To make the assistance user-friendly, we also provided assistance through chat, emails & remote login.
  • Attend incoming calls and arrange outbound calls for US customers.
  • Troubleshooting the issue and resolving it within the given time period.
  • Resolved customer issues related to CA Internet Security Suite software (installation, uninstallation, errors, etc.
  • Worked on the newly launched Beta version of the software and provided feedback.
  • Prepared Knowledge Documents (KDs) related to the product, which were helpful in troubleshooting.
  • Provided innovative ideas such as 'folder lock', 'master key', and other product-related concepts, which were approved and implemented by the software development team.
  • Raised bugs and errors, which helped in improving the quality and stability of the product.
  • Worked as a Level 2 technician, resolving product-related issues.
  • Provided knowledge transfer sessions for newly joined agents.

Customer Service Professional

Sitel India
01.2007 - 01.2008
  • Managed inbound customer service calls, efficiently resolving.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Processed refunds, exchanges and service requests for customers.
  • Monitored email to promptly collect and respond to complaints.
  • Processed and issued product orders and service upgrades to customers.
  • Provided information on after-sales services for comprehensive support.

Technical Support Executive

HP
01.2006 - 01.2007
  • Handled inbound calls and coordinated outbound communication with customers.
  • Facilitated customer service using remote login.
  • Effectively managed and solved issues in a timely manner.
  • Enhanced functionality by effective management related to Internet Security Suite software.
  • Addressed network problems and set up new connections.
  • Facilitated customer engagement through updated services.
  • Monitored and resolved router configuration issues.
  • Monitored information on online content acquisitions.
  • Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently.
  • Conducted remote troubleshooting sessions with clients to identify and fix technical problems.

Education

DAPM - Disciplined Agile in Project -

Linkedin

Generative AI & ML - advanced Generative AI and ML tools and techniques

IIT Hyderabad

PCPM - Professional Certificate Program in Project Management -

IIT Guwahati

Six Sigma - Green Belt -

Six Sigma

Skills

  • Agile Methodologies
  • Scrum practices
  • Project Management
  • Quality Assurance
  • Test Management

Certification

  • JNTU - Hyderabad - 2007

Timeline

Associate Project Manager

HCLTech
01.2021 - Current

Associate Project Manager

HCLTech
01.2018 - 01.2021

Project Lead - Quality Assurance

USAA
01.2016 - 01.2018

Test Lead

Tiffany & Co.
01.2015 - 01.2016

Test Analyst

Model N
01.2013 - 01.2015

Test Analyst

Microsoft
01.2010 - 01.2013

Senior Tester

Computer Associates
01.2008 - 01.2010

Customer Service Professional

Sitel India
01.2007 - 01.2008

Technical Support Executive

HP
01.2006 - 01.2007

DAPM - Disciplined Agile in Project -

Linkedin

Generative AI & ML - advanced Generative AI and ML tools and techniques

IIT Hyderabad

PCPM - Professional Certificate Program in Project Management -

IIT Guwahati

Six Sigma - Green Belt -

Six Sigma

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