Kiran Kumar Talari

Accenture

12.2019 - Current

Worked extensively across a diverse range of internal Google products and possesses comprehensive expertise in each.
Delivered exceptional support across a multitude of social media platforms, consistently maintaining a high standard of service to effectively transform user experiences from negative to positive.
Participated in numerous internal projects, contributing as a quality reviewer to elevate standards by thoroughly assessing applications. Conducted comprehensive evaluations, meticulously examining functionality, identifying bugs, and assigning ratings accordingly. Ensured consistent high-quality outcomes, categorizing applications based on their ratings.
Ensured the timely achievement of TAT, KPIs, and SLAs, prioritizing client satisfaction and addressing issues promptly in real-time. Vigilantly monitored trends and identified bugs, escalating critical issues to PSMs for swift resolution.
As a PPA lead member, organized and facilitated engaging meetings, incorporating enjoyable activities among peers.
Contributed to the project's success by implementing new queues on the tool, integrating innovative ideas into applications to enhance user experience through localization based on target location and language preferences.

Similar Profiles