Kiran Kumar R. Kulkarni

Michael Kors is a well-known luxury fashion label recognized for its stylish designs and accessories. Michael Kors choice to introduce the SFCC site, moving away from Oracle Commerce (ATG) shows the brand's commitment to expanding its online presence and enhancing the digital shopping experience for customers. The site will provide a seamless platform for customers to explore and purchase Michael Kors products, including clothing, handbags, and accessories. With a focus on user-friendly navigation and visually appealing design, the SFCC site aims to attract and engage a wider audience of fashion enthusiasts. Overall, the launch of the Michael Kors SFCC site will demonstrate the brand's dedication to innovation and providing customers with a convenient and fashionable online shopping experience. To accomplish this, Michael Kors collaborated with other partners Accenture to build the SFCC website, and AIEnterprise has been involved with MK for the past 2+ years, providing project management consulting services for managing the ALTA program.

Responsibilities:

• Oversaw third-party vendor management activities for the Versace ALTA - Global Launch project, including gathering and reviewing Statements of Work (SOW) and communicating project requirements and timelines to vendors.
• Managed multiple workstreams such as Storefront, Finance & Business Accounting, Enterprise Reporting, and Analytics, ensuring smooth User Acceptance Testing (UAT) activities and alignment with project objectives.
• Planned and tracked site readiness for the UAT and Soft Launch phases, ensuring all sites were prepared and equipped for testing and launch activities.
• Accountable for overseeing third-party vendor cutover activities, ensuring tasks and transitions were managed effectively to minimize disruptions during project implementation.
• Played a key role in facilitating planning and collaboration efforts to implement the Cross Brand employee discount program for the Capri Team, including brands like Michael Kors, Versace, and Jimmy Choo, which had been pending for nearly a year.
• Collaborated with multiple vendors in key workstreams, including Storefront, Enterprise Reporting, Customer Service, Warehouse Operations, Accessibility, and Legal for the MK ALTA - EMEA UAT & Soft Launch activities.
• Monitored defect statuses and coordinated with relevant workstreams and third-party vendors for resolution during UAT and Soft Launch phases, including taking part in defect triage calls.
• Identified workflow process gaps in Legal requests and provided resolution with assistance from the Tech team, ensuring a streamlined process.
• Tracked and managed employee feedback during the MK ALTA - EMEA Soft Launch, communicating effectively with employees, resolving reported issues, and ensuring their closure.
• Demonstrated strong project management skills and leadership capabilities by handling multiple workstreams, collaborating with cross-functional teams, and executing projects smoothly.

Chef’s Warehouse is a B2B eCommerce site built on Oracle Commerce (ATG) platform V11.2. Allen Brothers is a B2C eCommerce site built on Oracle Cloud Commerce (OCC) platform. AIE team of ATG & OCC specialists have taken over CW and AB Support/ Enhancements activities from previous vendors to provide better experience to client.

Responsibilities:

• Ensuring continuous monitoring and support for CW & AB systems to minimize downtime and maintain optimal performance with proactive system maintenance and regular software updates.
• Continuously seeking opportunities for innovation and improvement in support services for ATG & OCC infrastructure.
• Managing a team of technical professionals to provide round-the-clock support for CW ATG & AB OCC systems.
• Ensuring compliance with SLAs and KPIs for support services.
  Primary point of contact for all project stakeholders, including clients, team members, and upper management.
• Provide regular updates on project status, risks, and issues.
• Providing technical expertise and guidance to resolve complex issues that may arise during non-standard hours.
• Enhancing and maintaining robust incident management processes to address any technical issues promptly.
• Maximized team performance with regular feedback sessions, identifying opportunities for growth and development.
• Resolved complex technical issues promptly, utilizing strong problem-solving skills and effective communication techniques.
• Elevated client trust in services provided through diligent follow-up on outstanding concerns or requests.
• Improved customer satisfaction by implementing streamlined technical support processes and procedures.
• Communicated project updates to stakeholders at all levels.

BrandsMart USA, a prominent retailer in the Southeast specializing in consumer electronics, appliances, furniture, and mattresses, faced challenges with high cart abandonment rates on their existing Oracle Commerce website. Additionally, the cost of Oracle Commerce was a concern. To address these issues and leverage the latest technology, AIEnterprise collaborated with Retisio to provide BrandsMart with a customized e-commerce solution tailored to their specific requirements.

Responsibilities :

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Provided detailed project status updates to stakeholders and executive management.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
• Monitored project progress, identified risks, and took corrective action as needed.

Michael Kors, a leading American fashion designer, aims to bring a sophisticated jet set lifestyle to customers worldwide. To achieve this, they partnered with Zensar to develop a website offering an enhanced online experience. Zensar continues to support Michael Kors by customizing ATG/Oracle Commerce to add new features like Digital Archiving, Digital Concession, International Shipping, Click & Collect, AO upgrade, and various Payment method upgrades for both NA & EU regions.

Responsibilities:

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Provided detailed project status updates to stakeholders and executive management.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
• Monitored project progress, identified risks, and took corrective action as needed.
• Involved in SIT phase of every MK enhancement to take them Live to PROD successfully, also involved in Project Coordination like planning, distributing, tracking and consolidating testing activities with the offshore and onsite resources
• Perform impact analysis for CRs & Enhancements
  Effort Estimations on QC deliverables and Execution
  Requirements analysis & clarification follow up
  Test Plan preparation, Review of Test Case documents, providing inputs to prepare WSR and technical guidance to the team.
• Daily task allocation to team and tracking of the status.
• Lead the test execution activities and defect tracking.
  Status meetings with the client and publishing the required reports.
• Escalation for any schedule slippages and effort variance.
• Forecast & follow up on the risks with respective teams / groups.
  Bring up any issue or risk that would affect/delay the Quality of deliverables
• Ensure/follow up with relevant stakeholders till all QC documents are approved and signed-off by client.
  Involved in Testing & provided sign off for the Builds to be Released to PROD environment.
• Michael Kors follows the Agile process for the monthly major or minor releases and is actively involved in all these releases certification by coordinating & conducting ECB ticket validation, regression testing, order validation, etc. and taking them Live to PROD.
• Functional Testing of Mobile Applications on IOS and Android devices, along with different Browser compatibility testing from desktop perspective
• Holding KT & knowledge sharing sessions to make sure everyone is aware of what the other team members are doing and providing cross-functional KTs within team to reduce dependency on individuals
• Timely status report to all stakeholders and update upfront / callout if there are any issues

"Toys“R”Us, Inc was dedicated to become the premier retail company for toys and baby products globally. The company has solidified its position by offering a unique shopping experience through its portfolio of brands. Through e-commerce platforms such as Toysrus.com and Babiesrus.com, Toys“R”Us provides customers with a wide range of products online. Zensar has played a crucial role in enabling Toys“R”Us to launch its in-house online website by developing the site on the Oracle e-Commerce platform and assisting with Rest API services for the Skava-developed Mobile/Tablet site. Toys“R”Us has integrated with over 30 third-party services for analytics, tracking, monitoring, as well as essential functions like tax calculations, address verification, and payment gateways."

Responsibilities:

• Involved in SIT phase during launch of online web store site for desktop, also Project Coordination activities, involving activities like planning, distributing, tracking and consolidating testing activities with the offshore/ onsite resources.
• Involved in PROD support activities as QA team was directly reporting to client under Geoffrey's support team.
  Involved in Testing & provided sign off for the Builds to be Released to PROD environment.
• Toys“R”Us started an initiative to follow Agile process in the project and used to be POC for the Scrums from QC perspective. Participated in all the Story walkthroughs & reviews.
• Initiating the test planning activities for test case design and encouraged the team to hold review meetings, ensure the review comments are incorporated
• Reviewed the test cases with focus on product adhering to the application requirements based on the acceptance criteria in the stories.
• Monitoring the Test Case execution and testing progress
  Functional Testing of Desktop Web store site, also involved in testing AWS APIs for cart, checkout, browse, and search modules using Swagger tool
• Functional Testing of Mobile Applications on IOS and Android Operating Systems. Also used POSTMAN tool to simulate the scenarios by using payloads. Validated the Web Services using SOAP.
• Monitoring & Controlling the tasks to find out, if there might be any delays in achieving the schedule and hold discussions with testers to figure out the issues they may be facing and strive to resolve them.
• Timely status report to all stakeholders and update upfront / callout if any issues.
• Finding out the risks and identifying the mitigation measures to solve the risks.

During Kohl's Re-Platform, Kohl’s was new to ATG. They were at the same time building their IT team. Their main ask was to move their functionality from the legacy Blue Martini site to ATG in a specific time frame within a specific budget. As part of continued support to Kohl’s, PA was considered as partner & Kohl’s had plans to include new features by using the Power of ATG. Some of the new features which are released till date/ In Progress and I have been closely involved are GWP/PWP, BOPUS, Loyalty, Transaction Re-design, Market place, ATG upgrade to 11.1, Omni Channel Bag, Kohl’s Charge Card Pre-screen, CVV2, Geo Tax Address validation, REST MVC, Retain Shipping, Shoprunner, etc. We also supported Kohl’s in Production Engineering Support during Peak Season by providing support 24/7

Responsibilities:

• Involved in Project Management and Project Coordination activities, involving activities like planning, distributing, tracking and consolidating testing activities with the resources
• Kohl's follows Agile process in the project and used to be POC for the Scrums from QC perspective
• Participated in all the Story walkthroughs & reviews
  Initiating the test planning activities for test case design and encouraging the team to hold review meetings, ensure the review comments are incorporated
• Reviewed the test cases with focus on product adhering to the application requirements based on the acceptance criteria in the stories.
• Monitoring the Test Case execution and testing progress
• Functional Testing of Mobile Applications on IOS and Android Operating Systems. Also used POSTMAN tool to simulate the scenarios by using payloads. Validated the Web Services using SOAP.
• Monitoring & Controlling the tasks to find out, if there might be any delays in achieving the schedule and hold discussions with testers to figure out the issues they may be facing and strive to resolve them.
• Holding KT & knowledge sharing sessions to make sure everyone is aware of what the other team members are doing and provide cross functional KTs within team to reduce dependency on individuals.
• Timely status report to all stakeholders and update upfront / callout if any issues.
• Finding out the risks and identifying the mitigation measures to solve the risks
• As part of Peak season 24/7support, was involved in monitoring and sharing Executive reports to Kohl's Executive Management team.
• Handled a team of PEs who used to monitor Batch jobs
  Identified potential talents within the team and Mentored them to perform next level roles.

Kohl's Corporation owns and operates family-friendly department stores that feature a range of exclusive brand apparel, shoes, accessories, home, and beauty products. In addition to its physical stores, Kohl's offers online shopping through its website, www.Kohls.com. The website is designed to provide a user-friendly and convenient online shopping experience that complements the in-store focus. Customers can access a wide range of merchandise, great deals, and convenient services on Kohls.com, including features for customer reviews and ratings, as well as online redemption of Kohl's Cash. Kohl's chose Oracle ATG Web Commerce to re-platform Kohls.com, which was previously powered by Blue Martini Software. The objectives of this investment were to provide a new platform for Kohl’s that delivers the following high-level capabilities:

• Cross Channel Commerce
• Content Targeting and Personalization
• Improved Back-End efficiencies
• Leveraging ATG Capabilities with less custom development We had a huge task of delivering a new system as a solution which would support the Webstore, CSC, BCC, including around 40+ Integrations and Batch jobs developed using spring frame work which was implemented for the first time in PA.

Responsibilities:

• Requirements analysis & clarification follow up
• Test Plan preparation, Review of Test Case documents, providing inputs to prepare WSR to PM, Technical / Process Guidance to the team
• Daily task allocation to team and track the status
  Lead the test execution activities and defects tracking
• Standardized bug reporting methods for better communication between QA and development teams. Status meetings with manager and publish required reports
• Perform impact analysis for CRs & Enhancements
• Escalation for any schedule slippages and effort variance
  Forecast & follow up the risks with respective teams / groups
  Bring up any Issue/Risk that would affect/delay the Quality of deliverables
• Effort Estimations on QC deliverables and Execution
• Ensure/follow up with relevant stakeholders till all QC documents are approved and signed-off by Kohl’s
• Ensure on the adherence to process identified for this project
• Requirement Analysis and reviews of UCDs
• Reviewed Release Notes during each release to client
  Worked on Testing 3rd Party Integrations, BCC/Merchandising applications, CSC
• During Warranty Support visited client place & supported from Onsite

Stars Appraisal Services is a national joint venture with CoreLogic, offering appraisal services for FHA, VA, and conventional loans in the US mortgage market. Speedy Title & Appraisal Review Services LLC operates as an appraisal management system, providing local mortgage services through a network of licensed professional firms across the United States. In addition to appraisal services, the company offers credit research, flood certification, and tax services. Stars' key services include property appraisal, conventional, FHA, and VA loans, final and disaster inspections, as well as an automated valuation model for property appraisal.

Responsibilities:

• Review product requirement documents, functional specifications, and involved in developing test strategy, test plans and test case documents.
• Interacted with Business Analysts and Developers for defect triage/ reviews and participated in QA meetings.
• Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage.
• Actively Participated in Scrum meetings, reviews and developed test scenarios.
• Prepared the traceability matrices to fill the gap between the requirements and the test cases covered.
• Reviewed functional specification documents, design documents, requirements traceability matrix and involved in developing test plan document.
• Developed and Implemented Test suites, which include features like Data Driven, Database Checks, Batch, and Functions.
• Gathered data on integration issues and vulnerabilities, reported findings, and recommended improvements.

Corel transformed the graphic design industry with the launch of CorelDRAW in 1989. The company continues to be a market leader with its acclaimed graphics and productivity software. Corel is also driving the digital media revolution by offering a diverse and innovative range of photo, video, and DVD software. With a community of over 100 million active users across 75 countries, Corel has established a strong network of international resellers, retailers, original equipment manufacturers, and online providers, supported by its global websites. The objective of this project was to enhance and support Corel's existing e-commerce application, which follows a Multi-Site Approach. The project included improvements such as ODAN Product Registration, security enhancements for ESD products in the China and Brazil store configurations, as well as enhancements for Auto Add to Cart and password reset functionality.

Responsibilities:

• Understanding the business requirements.
• Provided Test Effort Estimation.
• Performed different types of testing like Functionality, System, Integration, Smoke, Adhoc and Compatibility.
• Prepare Test Execution Reports.
• Reviewed Release Notes during each release to client.
• Task Planning, Assigning, Monitoring and guiding the team, attending client calls/ meetings.
• Provided valuable input into project planning meetings to ensure accurate timelines were established based on QA resource availability and priorities.

Lexmark is the leading manufacturer and supplier of printing and imaging solutions for offices and homes. Lexmark products are sold in more than 150 countries in North and South America, Europe, the Middle East, Africa, Asia, the Pacific Rim and the Caribbean. The ATG E-Commerce platform offers Lexmark comprehensive and flexible solution to meet requirements for global online marketing, multi-channel commerce, search, reporting and customer support.

Responsibilities:

• Understanding the business requirements & functionalities.
  Involved in test effort estimation.
• Test plan preparation, review of test case documents, providing input to prepare WSR to PM, and providing technical and process guidance to the team.
• Requirement analysis and reviews of UCDs.
• Performed different types of testing like Functionality, System, Integration, Smoke, Adhoc and Compatibility.
• Prepare Test Execution Reports.
• Reviewed Release Notes during each release to client
  Worked on BCC/Merchandising applications, CSC & 3rd Party Integration.
• Task Planning, Assigning, Monitoring and guiding the team
  During warranty, Support visited client's place & supported them from Onsite.
• Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.
• Provided valuable input into project planning meetings to ensure accurate timelines were established based on QA resource availability and priorities.
• Implemented risk-based testing strategies to focus on high-risk areas of the application, reducing the likelihood of production issues significantly.
• Reduced defect rates with thorough requirement analysis, efficient test design, and meticulous execution of test cases.
• Led cross-functional team collaboration, ensuring effective communication between developers, product managers, and QA testers.
• Maintained detailed documentation of all executed tests, identified defects, root cause analyses, and corrective actions taken for future reference purposes.
• Logging/verifying/closing and tracking defects.
• Analyzing the test results, tracking defects and reporting defects
  Worked on 3rd party Integration Testing- Aprimo, LXPD, CyberSource Authentication, Address Validation, Vertex Tax Webservice.

AutoZone – A Fortune 500 corporation based in Memphis, Tennessee, that is primarily engaged in the business of the retail sale of automotive parts and accessories. AutoZone is incorporated in the state of Nevada. Users can buy any item with respect to their vehicle, which are of different brands. They can also buy a variety of accessories. Users can also get various information about any particular vehicle selected.

Responsibilities:

• Understanding the client requirements and Functionalities
• Prepared the Test Cases by covering the entire functionality of the Application
• Designed scenario based test cases for CSC
• Involved in reviewing the test cases
• Executing test cases & Recording test results in Integration / System environment
• Logging/verifying/closing and tracking defects
• Raising issues/clarifications in Issue tracker/clarification register
• Perform various types of testing like Functionality, Smoke, Regression, Ad Hoc, GUI/Usability, Compatibility Testing
• Maintained Traceability Matrix

NBTY is a prominent vertically integrated manufacturer, marketer, and distributor of a wide range of high-quality, competitively priced nutritional supplements in the United States and globally. The company offers a diverse portfolio of over 22,000 products under various NBTY and third-party brands, including Nature’s Bounty, Vitamin World, Puritan’s Pride, Holland & Barrett, Rexall, Sundown, Met-Rx, Worldwide Sport Nutrition, Osteo Bi-Flex, American Health, GNC(UK), DeTuinen, LeNaturiste, SISU, and Solgar. The project's focus was on supporting and maintaining the existing fulfillment application, as well as working on enhancements and bug fixes. Requests are received from onsite as technical requests (TR), which involve enhancing existing applications, resolving defects, supporting the current system, or maintaining it.

Responsibilities:

• Understanding the business requirements and writing test cases
• Executing the test cases and reporting the defects
• Performed different types of testing like Functionality, System, Smoke, Adhoc, and Compatibility
• Optimized regression testing efforts through continuous improvement of test cases and methodologies.
• Prepare Test Execution Reports
• Prepare Release Notes

Sephora is the leading retail beauty chain in Europe & now in US. Sephora is a division of Moët Hennessy Louis Vuitton (LVMH), the world's leading luxury products group. Sephora.com offers the largest and most diverse selection of beauty products on the Internet. From hard-to-find brands to classic names to their own brand, Sephora Collection, Sephora have easy access to over 12,000 products and more than 175 brands. User can buy their Favorite Fragrances, Cosmetics, Skincare, Haircare, bath and body products, or try something entirely new from the sephora.com website. This project involved migrating from current Prosodie to Verizon hosting, with PA handling the migration process.

Responsibilities:

• Involved in preparing & reviewing Test cases.
• Performed System Testing for Sephora E-Commerce System.
• Performed different types testing like Functionality, Smoke, Adhoc, GUI/Usability, and Compatibility.
• Used Jira for logging, reporting, prioritizing and tracking the defects.
• Involved in Project Daily Status Meetings with onsite team.

McAfee, Inc., a renowned global provider of Intrusion Prevention and Security Risk Management solutions, offers proactive and reliable services to safeguard systems and networks worldwide. Leveraging its unparalleled security knowledge and dedication to advancement, McAfee enables individuals, businesses, government entities, and service providers to defend against attacks, mitigate disruptions, and enhance their security posture. Worked in two projects - CD/ESD Suite Testing and Suite Compatibility Testing.

The objective of the testing was to confirm that each ESD/CD suite meets the product standards by verifying and validating their functionality. The CD/ESD suites consist of VSP, MTP, MIS, and MWL (1 & 3 users, 5 users CD for MWL) and support Vista 32/64-bit OS, Windows XP, and Windows 2000.

The Compatibility testing is meant for verifying, whether McAfee products are compatible with other third party softwares on different operating systems as well as on different browsers.

Responsibilities:

• Involved in the review of PRD along with the team
• Involved in the design of Test cases as well as uploading the Test Cases to the test link.
• Performed initial sanity tests
• Performed System Testing for McAfee products
• Used Bugzilla for logging, reporting, prioritizing and tracking the bugs
• Responsible for regression testing for each release of the application
• Involved in the status meeting and provided detailed status Report