Summary
Overview
Work History
Education
Skills
Accomplishments
Areas Of Interest
Work Availability
Languages
Software
Interests
Timeline
Generic

KiranKumarReddy Somala

Hyderabad

Summary

Digital Content Management Professional with 6+ years of experience in customer service and content management. Expert in video content review and client relations. Notable achievements include training for a Team Lead position at Accenture

Overview

8
8
years of professional experience

Work History

Digital Content Management Associate

Accenture
Hyderabad
06.2024 - Current
  • Assigned to work on the Ads platform and presently serving as a Digital Content Management Associate at Accenture while undergoing specialized training in our Internal Development Program (IDP) in preparation for the role of Team Lead.
  • Facilitated communication between team members by implementing an effective communication strategy.
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.

Sr Representative Operations

Concentrix Daksh Services India Private Limited
06.2018 - 06.2024
  • Worked as a Sr. Representative Operations at Concentrix for the YouTube process.
  • Evaluated streaming videos in accordance with established guidelines and policies, making necessary decisions.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Participated in regular team meetings to discuss performance, strategies, and goals.

Customer Care Executive

Tata Business Support Services's
Hyderabad
04.2017 - 04.2018
  • Worked as a customer support executive for Aditya Birla Payments Bank Process in TBSS.
  • Taking ownership of the process and solving the issues regarding payments of customers' transactions and related queries.
  • Providing a friendly relationship atmosphere with the customers.
  • Handling frustrated customers with their problems, giving exact solutions, and creating strong relationships.
  • Providing quick resolutions to the customers' complaints.
  • Achieving the client requirements

Education

B.Tech - Mechanical Engineering

Annamacharya Institute of Technology And Science Engineering College
Tirupati
06-2015

Intermediate -

Sri Chaitanya Junior College
Tirupati
03-2011

SSC -

Prasanna Bharathi High School
03-2009

Skills

  • Skilled in [Excel,Word,Google Sheets,Java]
  • Motivational Leadership
  • Managing Skills
  • Planning Skills
  • Time Management Skills
  • Organizing Skills
  • Ownership Skills
  • Self-Motivated
  • Flexible
  • Relationship Building

Accomplishments

  • Employee of the Month
    Recognized as Employee of the Month for consistently exceeding customer satisfaction targets and demonstrating exceptional service skills.
  • Top Performer Award
    Awarded for being one of the top-performing customer care executives, achieving the highest resolution rate in the team for three consecutive quarters.
  • Customer Satisfaction Excellence
    Received acknowledgment for maintaining a customer satisfaction score of over 95%, reflecting commitment to quality service and effective problem-solving.

Areas Of Interest

  • Writing Stories
  • Playing Cricket
  • Watching Movies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Telugu
Native language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Software

Java

Interests

Writing Stories

Timeline

Digital Content Management Associate

Accenture
06.2024 - Current

Sr Representative Operations

Concentrix Daksh Services India Private Limited
06.2018 - 06.2024

Customer Care Executive

Tata Business Support Services's
04.2017 - 04.2018

B.Tech - Mechanical Engineering

Annamacharya Institute of Technology And Science Engineering College

Intermediate -

Sri Chaitanya Junior College

SSC -

Prasanna Bharathi High School

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KiranKumarReddy Somala