KiranKumarReddy Somala
Digital Content Management Associate
Hyderabad,TG
Summary
Digital Content Management Professional with 6+ years of experience in customer service and content management. Expert in video content review and client relations. Notable achievements include training for a Team Lead position at Accenture
Overview
8
8
years of professional experience
Work History
Digital Content Management Associate
Accenture
Hyderabad
06.2024 - Current
- Assigned to work on the Ads platform and presently serving as a Digital Content Management Associate at Accenture while undergoing specialized training in our Internal Development Program (IDP) in preparation for the role of Team Lead.
- Facilitated communication between team members by implementing an effective communication strategy.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
Sr Representative Operations
Concentrix Daksh Services India Private Limited
06.2018 - 06.2024
- Worked as a Sr. Representative Operations at Concentrix for the YouTube process.
- Evaluated streaming videos in accordance with established guidelines and policies, making necessary decisions.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Participated in regular team meetings to discuss performance, strategies, and goals.
Customer Care Executive
Tata Business Support Services's
Hyderabad
04.2017 - 04.2018
- Worked as a customer support executive for Aditya Birla Payments Bank Process in TBSS.
- Taking ownership of the process and solving the issues regarding payments of customers' transactions and related queries.
- Providing a friendly relationship atmosphere with the customers.
- Handling frustrated customers with their problems, giving exact solutions, and creating strong relationships.
- Providing quick resolutions to the customers' complaints.
- Achieving the client requirements
Education
B.Tech - Mechanical Engineering
Annamacharya Institute of Technology And Science Engineering College
06-2015
Intermediate -
Sri Chaitanya Junior College
03-2011
SSC -
Prasanna Bharathi High School
03-2009
Skills
- Skilled in [Excel,Word,Google Sheets,Java]
- Motivational Leadership
- Managing Skills
- Planning Skills
- Time Management Skills
- Organizing Skills
- Ownership Skills
- Self-Motivated
- Flexible
- Relationship Building
Accomplishments
- Employee of the Month
Recognized as Employee of the Month for consistently exceeding customer satisfaction targets and demonstrating exceptional service skills. - Top Performer Award
Awarded for being one of the top-performing customer care executives, achieving the highest resolution rate in the team for three consecutive quarters. - Customer Satisfaction Excellence
Received acknowledgment for maintaining a customer satisfaction score of over 95%, reflecting commitment to quality service and effective problem-solving.
Timeline
Digital Content Management Associate
Accenture
06.2024 - Current
Sr Representative Operations
Concentrix Daksh Services India Private Limited
06.2018 - 06.2024
Customer Care Executive
Tata Business Support Services's
04.2017 - 04.2018
B.Tech - Mechanical Engineering
Annamacharya Institute of Technology And Science Engineering College
Intermediate -
Sri Chaitanya Junior College
SSC -
Prasanna Bharathi High School
Similar Profiles
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Priyanka GhoshPriyanka Ghosh
Instructional Design Analyst at AccentureInstructional Design Analyst at Accenture
Devi Priyanka JinkaDevi Priyanka Jinka
Business Development Associate at PURSUIT FUTURE TECHNOLOGIESBusiness Development Associate at PURSUIT FUTURE TECHNOLOGIES