Hi, I’m
Kiranmayee Duvvuri
Jr Customer Service Executive
Chennai
Summary
Motivated and organized professional with strong communication and problem-solving skills. Proven expertise in building trusted relationships, managing projects, and delivering high-quality service. Seeking to leverage my technical and interpersonal abilities in a challenging role to achieve impactful results.
Overview
3
years of professional experience
3
Languages
Work History
Tata Communications Ltd.
Junior Executive - Network Analyst
09.2022 - Current
Job overview
- Provided network services to UK-based clients, ensuring seamless connectivity and performance
- Delivered customer orders accurately and promptly, adhering to client requirements
- Collaborated with teams to monitor and manage network systems effectively
- Addressed customer concerns with technical expertise to maintain service quality and satisfaction
- Reviewed invoices and monitored payments for timely reconciliation.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Coordinated internal training programs tailored towards enhancing employee skill sets relevant to their respective roles within the organization.
- Cultivated a positive workplace culture through employee engagement initiatives such as team-building events or recognition programs.
ASV Business Solutions Pvt. Ltd.
Developer
07.2021 - 06.2022
Job overview
- Developed and maintained systems using SQL Server and MVC.Net
- Collaborated with cross-functional teams to ensure optimal software functionality
- Implemented best practices for coding and debugging to enhance system performance
Education
Avanthi's Sri Gnaneswari College of Engineering & Technology
B.Tech
Sri Chaitanya Junior College
Intermediate
Kendriya Vidyalaya
10th Standard
Skills
Client Retention & Relationship Management
Communication & Problem Resolution
Time Management & Organizational Skills
Project Management & Training Development
Technical Expertise: SQL Server
C
Proficient in MS Excel
Learning Power BI
SOM
ODO
Openreach
Amdocs CRM
Strong communicator
Adaptable
Calm under pressure
Excellent decision-making skills
Self-motivated
Quick learner
Passion for embracing new technologies
Special Traits
- Hardworking and dedicated team player.
- Motivated self-starter with a focus on continuous growth and learning.
Timeline
Junior Executive - Network Analyst
Tata Communications Ltd.
09.2022 - Current
Developer
ASV Business Solutions Pvt. Ltd.
07.2021 - 06.2022
Avanthi's Sri Gnaneswari College of Engineering & Technology
B.Tech
04.2013
Sri Chaitanya Junior College
Intermediate
04.2009
Kendriya Vidyalaya
10th Standard
04.2007