Kiranmayi Damala
Hyderabad
Summary
Caring and friendly customer service professional with 6 years of experience in consumer retail and B2B settings. Diligent in understanding client concerns and generating prompt product solutions. Recognized for providing efficient, high-quality service to key customers.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Amazon
Hyderabad
09.2019 - 01.2023
- Worked as a Customer Service Associate for 4 years.
- Promoted as an Interim SME during peak season for two consecutive years.
Digital Interaction Advisor
24/7.ai
07.2017 - 08.2019
- Worked as a Digital Interaction Advisor for Kohl's process for 2 years.
- Two-time floor topper for two consecutive months.
- Promoted as a QA, cum Resourcer, during peak season
Education
B.sc -
OU (St. Pious degree & MBA college for women)
Intermediate - MPC
Narayana Junior College
SSC (Class X) -
Ananda Jyothi High School
Skills
- Complex Problem-Solving
- Conflict & Complaint Resolution
- Customer Service & Relations
- Internal & External Customer Support
- Stakeholder Relations Management
- Good knowledge in MS Excel
Assertion
I assert you that the information furnished above is true to the best of my knowledge.
Hobbies and Interests
- Reading Books
- Watching movies and web series
- Yoga
- Travel
Workachievements
- Two times floor topper for two consecutive months
- Worked as a QA cum Resourcer during peak season
- Got promoted as DART associate (SME) and handled two teams in two peak seasons
Roles And Responsibilities
- Addressed and answered customer concerns
- Cultivated positive customer relationships
- Delivered high-quality services to customers
- Directed customers to their desired products
- Facilitated rollout of new service solutions
- Listened to clients’ concerns and recommended solutions
- Provided detailed answers to customer inquiries
- Worked with customers to find win-win service agreements
Timeline
Customer Service Associate
Amazon
09.2019 - 01.2023
Digital Interaction Advisor
24/7.ai
07.2017 - 08.2019
B.sc -
OU (St. Pious degree & MBA college for women)
Intermediate - MPC
Narayana Junior College
SSC (Class X) -
Ananda Jyothi High School
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