Certified Scrum Master from Scrum Alliance with a strong background in testing projects.
Skilled in various aspects of software testing, including functionality, integration, system integration, end-to-end, regression, GUI, and accessibility testing.
Proficient in test planning, test strategy development, and creation of test scripts/test cases. Experienced in executing test cases and effectively managing risks and defects.
Technical expertise in web testing, telecom billing testing, insurance and finance applications, and black box testing. Demonstrated project expertise in test management, test strategy formulation, test planning and scheduling, test case design, defect process management, and test environment management.
Domain expertise in insurance, telecom, billing, CRM, client-server, internet, and intranet applications. Proficient in utilizing defect management tools such as Quality Center.
Recently completed an extensive course on Artificial Intelligence to further enhance skills and knowledge.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Enterprise Automation Team (EAT) Test Lead
Klaus IT Solutions Private Limited
Bangalore
06.2016 - 12.2023
Worked as Project Manager/Test Lead for home-grown products, Konverse and Konnect. This includes different business processes like Recruitment Life cycle, candidate document collection, employee on boarding, project assignment, leave management, timesheet management, invoicing, payroll processing, employee resignation
Managing test team and sign off for test deliverables
Producing Test strategy and Test plan for various releases
Mentored and trained test engineers
Daily stand-up calls with the internal team
Responsible for all go live sign offs from testing front
Developed and maintained a comprehensive test automation suite using Selenium
Worked as a Project Manager for Fircroft as the Single point of contact for consultants across 8 geographies (US, Canada, UK, Thailand, Australia, Kazakhstan, Africa and UAE) managing HR allied services
Test Manager
Indegene Pvt Ltd
Bangalore
08.2015 - 03.2016
Revisited the existing templates followed and changed as per stakeholder expectations
Articulated QA test strategy
Researched and finalized test management tool to centralize manual test cases
Standardized the existing regression pack
Reviewed work allocation and based on feedback from product owners realigned the allocation
Reviewed Quality Management Metrics
Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
Defined testing and acceptance strategies and determined quality assurance benchmarks.
Senior Test Specialist
QualiTest India
Bangalore
07.2010 - 03.2015
Worked as Senior Test Specialist in delivering Testing Projects
Responsible for offshore delivery of uTest Projects: Lamps Plus, Autodesk, BNI Connect, Bragstr, Renshaw
Closely interacted with QualiTest onsite leads for offshore work
Delivered accessibility review reports for QualiTest group website and giffgaff website
Successfully completed TCL training on Testing, S.M.a.R.T methodology, Risk Based Testing, Exploratory Testing, Static Testing and TCL Consultancy Skills
Successfully completed TCL accreditations for raising defects, exit and entry controls, exploratory testing and Test scripting
Conducted performance testing using JMeter
Worked as Bench Manager for TCL group and responsible for delivery of internal IPs
Worked closely with Sales and marketing team to create RFPs, design and implement POCs
Involved in peer review of TCL India proposals, case studies and test deliverables
Responsible for resource allocation and delivery for all TCL India offshore projects: 3UK, Organic Development, Shaw Trust, Santech, Indegene, CRUK, TBS, Landmark, Everything Everywhere, Webcheck
Trained on Automation tools
Test Engineer - Test Manager
HP (formerly EDS / RelQ)
Bangalore, Reading, Newbury
06.2000 - 04.2008
Client: Vodafone, UK
Major projects handled during deployment are: Web Replacement Platform – Enhancements to CO.UK web portal, Wellington Programme, RTM, RMS, Pre-Pay Refresh 2 and 3, Ebusiness 1.2d, Fast Track releases, Gemini Upgrades, OneBill, Co.uk Site re-design, VCO releases, SVAP upgrades and MNP, DSL – Site re-design, Clarify releases, Common Clarify, Vodafone live, eCRM, eSales and eCare Drop1 and Drop2, Campaign Upgrades, BAU releases
Responsibilities: Document review and requirements traceability
Preparation of Test approach, Test plan, Test schedules, Estimates
Defect management in Test Director and Monitoring Entry and Exit criteria for all releases
Ensuring process compliance and that all the test teams follow all quality assurance processes
Impact Assessment of Change requests
Maintaining and escalating risks and issues
Managing Test Environments
Ensuring test effort as a whole is proceeding at a rate that will enable the project to complete successfully
Managing relationships and coordinating work between different teams at different locations
Managing the team, mentoring and coaching the team members and ensuring the releases/delivery happened on time
Was involved in many successful implementations in Web Services including Dress rehearsal and cutover activities
Guiding Test Leads during estimation and cutover activities for their individual releases
Was the single point of contact for managing resources and all other test activities in Web Services testing
Reviewed, evaluated, and identified requirements for testability.
Optimized regression testing efforts through continuous improvement of test cases and methodologies.
Trainee Software Developer
ILINK Software Pvt Ltd, Bangalore
Bangalore
09.1998 - 04.2000
Responsibilities: Analysis of data flexes code, coding, report generation in Object Studio designer
Education
Bachelor of Mechanical Engineering -
Bangalore University
Bangalore
Skills
Waterfall
Java
VB script
Quality Center
WinRunner
LoadRunner
Selenium
Bugzilla
Jira
ClearQuest
Agile methodology
Certification
Certified Scrum Master, Scrum Alliance
Timeline
Certified Scrum Master, Scrum Alliance
05-2024
Enterprise Automation Team (EAT) Test Lead
Klaus IT Solutions Private Limited
06.2016 - 12.2023
Test Manager
Indegene Pvt Ltd
08.2015 - 03.2016
Senior Test Specialist
QualiTest India
07.2010 - 03.2015
Test Engineer - Test Manager
HP (formerly EDS / RelQ)
06.2000 - 04.2008
Trainee Software Developer
ILINK Software Pvt Ltd, Bangalore
09.1998 - 04.2000
Artificial Intelligence for everyone, Coursera
Bachelor of Mechanical Engineering -
Bangalore University
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Surbhi AroraSurbhi Arora
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