Kiranpreet Kaur
New Delhi
Summary
Seasoned Customer Associate with 5+ years of experience dedicated to providing highest quality service and making customers feel welcome. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
6
6
years of professional experience
Work History
Customer Associate
Clipwiser Technology Pvt Ltd .
02.2022 - 03.2024
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Handled customer returns professionally, maintaining strong client relationships while adhering to company policies.
Customer Support Representative
Amazon.in
08.2021 - 11.2021
- Managed escalated calls with professionalism, ultimately resolving issues to the satisfaction of the shopper.
- Contributed ideas and practical solutions to support process improvement efforts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cabin Crew Member
Interglobe Aviation
04.2019 - 03.2021
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Cabin Crew Member
Vistara Airlines
11.2017 - 01.2019
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Education
Diploma - Fashion Business Management
JD Institute of Fashion & Technology
04.2017
High School Diploma -
Queen Mary School
03.2015
Senior Secondary - Senior Secondary Education
Queen Mary School
03.2013
Skills
- Customer Relations
- Understanding Customer Needs
- Goal-Oriented
- Complaint Handling
Timeline
Customer Associate
Clipwiser Technology Pvt Ltd .
02.2022 - 03.2024
Customer Support Representative
Amazon.in
08.2021 - 11.2021
Cabin Crew Member
Interglobe Aviation
04.2019 - 03.2021
Cabin Crew Member
Vistara Airlines
11.2017 - 01.2019
Diploma - Fashion Business Management
JD Institute of Fashion & Technology
High School Diploma -
Queen Mary School
Senior Secondary - Senior Secondary Education
Queen Mary School
Similar Profiles
Krishnaraja GanapathyKrishnaraja Ganapathy
Application Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing TechnologyApplication Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing Technology
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Swathika V VSwathika V V
Senior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, ChennaiSenior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, Chennai
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited