Kiranpreet Kaur
Edmonton
Summary
Dynamic customer service professional with proven reliability and a strong focus on customer satisfaction at A&W. Skilled in cash handling and adept at resolving complaints with empathy, fostering loyalty. Experienced in data entry and team collaboration, consistently achieving goals while maintaining a supportive environment for clients and colleagues alike.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
5
5
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Service Cashier
A&W
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Cashier
Pakwaan Fine Indian Cuisine
04.2024 - 09.2024
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Primary School Teacher
SHIVALIK PUBLIC SCHOOL
05.2022 - 02.2024
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Collaborated with parents and staff to support student development and address concerns.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
- Created study guides, research materials and syllabi for students.
- Disciplined students who engaged in cheating, plagiarism or other wrongdoing.
IELTS Teacher
Grey Matters Institute
03.2021 - 04.2022
- Assisted in organizing school-wide IELTS preparation events, increasing awareness of the exam''s importance and available resources.
- Developed strong relationships with parents, addressing concerns, and providing regular updates on students'' progress.
- Boosted test-takers'' confidence by providing constructive feedback and personalized coaching.
- Increased student retention rates by establishing a supportive classroom environment conducive to growth and learning.
- Supported individual learners in achieving their desired IELTS scores by developing customized study plans based on strengths and weaknesses analysis.
Education
B.COM - Commerce
S.N College
PUNJABHigh School Diploma -
CAMBRIDGE SCHOOL
NAWANSHAHR, PUNJAB, INSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Merchandise restocking
- Account management
- Time management
- Team collaboration
Languages
4,3,4
Certification
COURSE- DISPATCH
Timeline
Customer Service Cashier
A&W
10.2024 - Current
Customer Service Cashier
Pakwaan Fine Indian Cuisine
04.2024 - 09.2024
Primary School Teacher
SHIVALIK PUBLIC SCHOOL
05.2022 - 02.2024
IELTS Teacher
Grey Matters Institute
03.2021 - 04.2022
B.COM - Commerce
S.N College
High School Diploma -
CAMBRIDGE SCHOOL