Kirat Dhillon
Waterloo
Summary
Result-driven professional with more than 5 years of experience in mental health support services, notably at Camino Wellbeing. Excelled in educating clients, group therapy sessions, coping skills development, drug addiction rehabilitation programs and fostering patient advocacy. Demonstrates exceptional organizational skills and attention to detail, with a proven track record in leading teams to deliver personalized care and support. Adept at providing caring and compassionate support to address mental health issues and substance abuse.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Service Coordinator
Camino Wellbeing
Waterloo
03.2022 - 07.2024
- Created and nurtured a positive company culture that fostered collaboration and innovation leading to 15% increase in employee retention.
- Accurately provided regular status updates of the programs to executive leadership. Educated clients and families about mental health issues, treatments and resources.
- Analyzed data and statistical reports to drive quality improvement and appraise the effectiveness of the program of the program.
- Evaluated program design and outcomes regularly to ensure excellent quality of service and recommended appropriate changes for the exceptional program delivery.
- Recognized and processed funding opportunities to grow programs that serve the community and fulfilled organization's objective of a healthy society.
- Delivered individualized counselling services to clients working through issues such as mental illness and substance abuse.
- Increased patient understanding and management of their conditions by creating personalized care plans.
Mental Health Assistant
Mates Counselling Services
02.2021 - 02.2022
- Reduced patient complaints by 18% in 2021 by mentoring, coaching and guiding the staff and team members regarding performance expectations, case load and professionalism.
- Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Frequently praised for excellent performance in management, leadership and effective communication by the regional manager and managing director.
- Collaborated with interdisciplinary teams to implement customized treatment plans tailored to each patient''s unique needs.
- Coordinated discharge planning efforts with other members of the healthcare team, providing resources for continued success post-discharge.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, and stress management techniques.
Mental Health Support Worker
KW Counselling Services
09.2018 - 01.2020
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Delivered psycho-educational presentations at staff meetings or community events to increase awareness of mental health issues.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
Education
Bachelor of Arts - Psychology Honors
University of Waterloo
Waterloo 09.2017 - 08.2021
Skills
Accurate Recordkeeping
Patient Advocacy
Team Leadership
Organizational Skills
Attention to Detail
Timeline
Service Coordinator
Camino Wellbeing
03.2022 - 07.2024
Mental Health Assistant
Mates Counselling Services
02.2021 - 02.2022
Mental Health Support Worker
KW Counselling Services
09.2018 - 01.2020
Bachelor of Arts - Psychology Honors
University of Waterloo
09.2017 - 08.2021
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