Summary
Education
Overview
Skills
Work History
Languages
Generic

Kireet Samanthula

Summary

Dynamic Program Manager with a proven track record at Newtap Finance PVT LTD & CRED, excelling in regulatory compliance and project optimization. Spearheaded KYC transformations, achieving 100% compliance while enhancing team performance through effective leadership. Skilled in data validation and stakeholder engagement, driving impactful results in cross-functional environments.

Education

Bachelor of Technology -

Raghu Engineer College
Visakhapatnam
05-2017

Overview

9
9
years of professional experience

Skills

  • Data validation and analysis
  • Project management and optimization
  • Cross-functional collaboration
  • Regulatory compliance and adherence
  • Team leadership and management
  • Stakeholder engagement
  • Vendor relationship management
  • Employee scheduling and budgeting
  • Risk assessment and quality assurance

Work History

Program Manager

Newtap Finance PVT LTD
11.2024 - Current
  • Spearheaded the end-to-end KYC journey implementation, from digital customer onboarding to real-time updates with CKYC India (CERSAI), ensuring full regulatory compliance, and a seamless user experience.
  • Led cross-functional teams to design and deploy in-app KYC workflows, integrating document verification (OCR, Aadhaar XML, PAN), facial recognition, and e-sign modules.
  • Managed CKYCRR (Central KYC Records Registry) compliance initiatives, ensuring accurate and timely uploads of KYC data to CERSAI, with robust data validation mechanisms.
  • Improved regulatory compliance from 85% to 100% after taking ownership of the KYC process, achieving full adherence to RBI norms, and eliminating audit exceptions.
  • Designed and implemented a manual KYC audit charter for operations teams to identify and rectify anomalies, enhancing internal governance, and risk control.
  • Developed and operationalized the “Positive Address Confirmation” (PAC) process in line with RBI guidelines, ensuring verifiable proof of address for all onboarded customers.
  • Defined and executed program governance structures, aligning product, compliance, tech, and operations teams to deliver high-impact KYC transformation goals.
  • Liaised with external regulatory stakeholders, including CERSAI, auditors, Co-lenders and legal consultants, to ensure end-to-end adherence to evolving KYC guidelines.
  • Implemented dashboards and reporting tools for real-time KYC data integrity monitoring, exception handling, and audit trail visibility.
  • Championed change management and user training across internal operations to support a smooth rollout of the CKYCRR charter.

Senior Associate (Lead)

Globiva India Pvt Ltd (CRED)
04.2023 - 10.2024
  • Developed and implemented project plans, defining milestones and deliverables, resulting in streamlined workflows (SLA, TPH & AHT) and efficient work allocation (Shrinkage, WFM)
  • Handling a team of 15 and enhancing the team's performance by conducting training sessions on project methodology and best practices.
  • Compiled and analysed project data to create insightful reports, providing actionable recommendations and insights to stakeholders
  • Identified areas for improvement through data analysis and feedback loops, implementing strategies that enhanced project efficiency and quality in KYC validations
  • Regularly communicated project updates to stakeholders, maintaining transparency and facilitating constructive feedback loops to ensure project success

Funnel Assist Consultant (Subject Matter Expert)

DreamPlug Technologies PVT LTD (for CRED)
03.2021 - 03.2023
  • Conducted testing and survey pulse analysis for newly launched products such as CRED Cash, CC Refinancing (PayLater), Referrals, UPI (P2P) and Rentpay providing valuable insights crucial for product enhancement strategies and campaigning
  • Recognized as an expert in coaching & monitoring the newly joined candidates
  • Provided continuous assistance, leveraging problem-solving approach that significantly reduced turnaround times, improving SOPs overall service efficiency
  • Proactively initiated projects for process & quality improvement and process optimization

Subject Matter Expert

Uber Research and Development India PVT LTD
08.2018 - 06.2020
  • Customized SoPs and improved the teams CSAT, Quality and TpH
  • Coached and mentored the low performers(PIP) to achieve their weekly goals
  • Crunching the queues on category-based and focused on calling Average Handling Time(AHT) and driving required Tickets per hour(TpH) for targeted SLA
  • Experienced in Data Mining for various matrix analyses to generate insights and improvise the policies
  • Conducted training to develop franchise employees in the field of customer-centric operations, excelled in improving their CSAT and Quality to 20%.

Customer Service Executive

Concentrix Daksh PVT LTD
08.2016 - 11.2017
  • Addressed customers banking and loan inquiries thoroughly and efficiently
  • Handled all the escalations related to loans of high valued customers and clarified their queries related to Budgeting, IT details and property valuation
  • Carried out all the policy related queries made by customers relating to HDFC Life Insurance
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.

Languages

Telugu,English,Hindi

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Kireet Samanthula