Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
SeniorSoftwareEngineer
KIREN MENON

KIREN MENON

Pune

Summary

Senior Professional with 20+ years of experience in the IT industry. Specialize in People Supply Chain Management, Infrastructure Management, Service Delivery & Transformation. Proven track record of leading strategic workforce transformations, driving cost optimization and employee satisfaction. Recognized for expertise in RMG processes, offshore development centres (ODCs), and innovative information system solutions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sr. Manager PSCM – RMG

Capgemini Poland
Wroclaw
11.2022 - Current
  • Company Overview: Capgemini Poland was in the process of aligning itself with FS BU policies and guidelines through transformation.
  • Spearheaded efforts to ensure correct headcount information was readily available, complete with detailed assessments of all required skillsets and experience.
  • Implemented an optimized system to manage and track subcontractors by assigning temporary IDs.
  • Implemented a tool to manage feedback during project roll-offs
  • Analyzed historical data and trends to spearhead revenue leakage identification initiative; successfully identified patterns.
  • Collaborated with cross-functional teams to streamline the proposal process by implementing Talentio EmPRO tool
  • Led a strategic initiative to enhance compliance and streamline the RFP response process, resulting in improved efficiency
  • Collaborated with HR team to update system, ensuring accurate reflection of transferred employees in headcount reports.
  • Worked in conjunction with multiple practices and global teams to deliver exact data concerning the labeling of resources within the company.
  • Provided effective mentorship to the RMG community to bolster their understanding of recruitment, management, and growth strategies through expertly delivered training sessions.

Manager PSCM – RMG

Capgemini India
Pune
11.2018 - 10.2022
  • Managed implementation of PSCM tool, R2D2, for FS SBU with a focus on leading a team of 6 and conducting a 90-day hypercare session.
  • Streamlined RMG processes by collaborating with global leaders and implementing standardized recruitment and resource management policies globally.
  • Oversaw the management of workforce strategy reports and headcount initiatives, alongside the recruitment of both permanent and contractor positions.
  • Implemented effective hiring and reporting solutions through development of new strategies, while conducting training sessions
  • Streamlined workforce reporting that supported company's decision-making process
  • Ensured accurate updates to central repositories by monitoring data integrity of hiring databases.
  • Implemented streamlined procedures through SOP documentation
  • Managed UAT, SIT, and data migration processes to ensure system integrity and stakeholder satisfaction.
  • Effectively represented the SBU in group forums by offering subject matter expertise for staffing tool implementations
  • Successfully applied diverse tools/applications to optimize resource utilization
  • Developed a new standard operating procedure (SOP) for cross-business unit fulfilment and rotation management.
  • Spearheaded the successful integration of group tools for external and sub-con fulfilment, minimizing downtime
  • Proactively spearheaded successful completion of OU merger across the country.
  • Successful in deploying BOTS to streamline delivery of compliance notifications in collaboration with Group IT teams
  • Liaisoning with Group IT for configuring AI for timesheet compliance and ticket management

Senior Process Manager (Infrastructure)

eClerx India Pvt Ltd
Pune
01.2018 - 11.2018
  • Played a pivotal role in improving IT service delivery through the development of standardized procedures and protocols
  • Implemented a system to measure and monitor IT infrastructure performance using customized metrics, enabling better tracking of key operational parameters and individual contributions.
  • Achieved over 95% compliance by transitioning from Excel-based compliance tracking to an automated system utilizing WSUS and Symantec Patch Management.
  • Facilitated better alignment between infrastructure services and overall business strategy by collaborating seamlessly with different teams, fostering a culture of innovation and excellence in service delivery.
  • Enabled voice-activated control of video conferencing by integrating IoT devices like Google Home
  • Prioritizing and scheduling projects effectively to meet set timelines, requirements and budgets.
  • Succeeded in negotiating favorable agreements with vendors, outsourcers, and contractors to procure essential products and services
  • Assessing, approving, and administering equipment, hardware, and software upgrades
  • Effectively oversaw the performance and operations of a multi-location team consisting of over 20 members.
  • Facilitated professional growth by coaching employees, devising development plans, and attracting top talent

PMO/ODC Manager

Capgemini Software (I) Pvt. Ltd.
Pune
10.2011 - 01.2018
  • Streamlined communication channels by taking responsibility for handling all Infrastructure and ODC related operational and governance matters.
  • Managed Security Token Management and allocated resources effectively while maintaining Visitor Management
  • Maintained effective communication with the client's infrastructure team, promptly addressing project requests.
  • Collaborated with project teams, effectively identifying and resolving risks through proactive measures
  • Coordinated client meetings for effective communication

Lead - Infrastructure Support

Capgemini Software (I) Pvt. Ltd.
Pune
07.2009 - 10.2011
  • Streamlined and optimized communication channels with the Firewall Access Management Team resulting in improved efficiency for CR processing of firewall rules.
  • Served as a single point of contact (SPOC) for all infrastructure-related activities between the client and offshore teams
  • Contributed to the successful implementation of SCCM-based migration, configuration and access management for a variety of Citrix Server Farms at onsite client locations
  • Instrumental in driving data centre relocation and application migration over four concurrent stages, setting up three NOC locations at the client-end.
  • Monitored system performance and provided proactive maintenance to ensure optimal server performance.
  • Configured DNS records to provide name resolution services across the enterprise environment.

Team Lead-Service Desk

Capgemini Software (I) Pvt. Ltd.
Pune
08.2007 - 07.2009
  • Led a team of 15 Service desk associates in delivering desktop and remote support for 7000+ users across geographies
  • Troubleshot and diagnosed issues with workstations, including setup, software, hardware, printers and connectivity
  • Took the lead in major initiatives, overseeing schedules, budgets, and quality assurance as a Site Analyst
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Service Desk Engineer

Capgemini Software (I) Pvt. Ltd.
Pune
10.2004 - 08.2007
  • Oversaw management of Blackberry server to provide uninterrupted services
  • Handled multiple phone calls and efficiently resolved tickets through the use of ticketing tools
  • Responded to customer inquiries regarding hardware, software and network issues.
  • Installed, configured and tested desktop computers, laptops and peripherals.
  • Monitored the Service Desk queue for incoming requests.
  • Resolved user account problems in Active Directory.
  • Created new user accounts in Active Directory with appropriate access rights.
  • Conducted regular maintenance activities on servers, workstations, printers.

Senior Technical Support Engineer

WIPRO SPECTRAMIND
05.2004 - 10.2004

Senior Technical Support Engineer

SUTHERLAND INDIA PVT. LTD
12.2003 - 05.2004

Senior Technical Support Engineer

STREAM TRACMAIL PVT. LTD
10.2002 - 11.2003

Technical Support Executive

ENLINK INFOTECH PVT. LTD
11.2000 - 06.2002

Education

Bachelor of Science - Information Technology

SMU

Skills

  • People Supply Chain
  • People Management
  • Stakeholder Management
  • Operations
  • Business Analysis
  • Resource Management
  • Infrastructure
  • Management
  • Vendor Management
  • Audit & Compliance
  • Client Relationship Management
  • PMO & Staffing
  • Strategic Planning
  • Resource Allocation
  • Cross-Functional Collaboration

Certification

  • SHRM (Strategic Human Resource Manager)
  • Six Sigma White Belt
  • Harward Connected Manager
  • AWS Solution Architect – Associate
  • ITIL Foundation Knowledge.
  • Lead Implementer for ISO 20000-1:2011
  • A+ and N+
  • MCSE in Windows 2000
  • ADCHN (Advance Diploma in Computer Hardware and Networking)

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Timeline

Sr. Manager PSCM – RMG

Capgemini Poland
11.2022 - Current

Manager PSCM – RMG

Capgemini India
11.2018 - 10.2022

Senior Process Manager (Infrastructure)

eClerx India Pvt Ltd
01.2018 - 11.2018

PMO/ODC Manager

Capgemini Software (I) Pvt. Ltd.
10.2011 - 01.2018

Lead - Infrastructure Support

Capgemini Software (I) Pvt. Ltd.
07.2009 - 10.2011

Team Lead-Service Desk

Capgemini Software (I) Pvt. Ltd.
08.2007 - 07.2009

Service Desk Engineer

Capgemini Software (I) Pvt. Ltd.
10.2004 - 08.2007

Senior Technical Support Engineer

WIPRO SPECTRAMIND
05.2004 - 10.2004

Senior Technical Support Engineer

SUTHERLAND INDIA PVT. LTD
12.2003 - 05.2004

Senior Technical Support Engineer

STREAM TRACMAIL PVT. LTD
10.2002 - 11.2003

Technical Support Executive

ENLINK INFOTECH PVT. LTD
11.2000 - 06.2002

Bachelor of Science - Information Technology

SMU

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