An astute professional with over 23 years of experience in Strategy Planning, Business Development, Sales & Marketing, Client Servicing, Operations and Team Management in both Service and Product Sectors. A keen strategist with expertise in managing entire sales & marketing operations by ensuring optimal utilization of resources. Attained proficiency in Business Development, Client Servicing & Operations activities; distinction of accomplishing multifold revenue increase. Proven skills in breaking new avenues & driving revenue growth and proactively conducting opportunity analysis by keeping abreast of market trends/ competitor moves to achieve market-share metrics. Outstanding interpersonal and employee-relations skills with ability to teach and impart the learning material. Track record of enthusiastic leadership and achievement in all assignments; consistently promoted to positions of increasing responsibility.
Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Started the branded merchandise vertical of BI WORLDWIDE INDIA as a pilot project to drive revenue of corporate gifting in the space of employee engagement programs, channel loyalty programs and ad hoc gifting needs of corporates PAN India. Designed and implemented theme/ project based customized corporate gifting programs across all the industries.
P&L management
Account management
Client relations
Strategic planning
Business development
Customer retention
Performance improvement
Team building
Team leadership
Operations management