Summary
Overview
Work History
Education
Skills
Overview
Areas Of Expertise
Extramural Engagements
Additional Qualifications
Timeline
Generic

KIRIT SHOME

GENERAL MANAGER - INSTITUTIONAL SALES, ECOM, Q COM, EBO
BANGALORE,KARNATAKA

Summary

An astute professional with over 23 years of experience in Strategy Planning, Business Development, Sales & Marketing, Client Servicing, Operations and Team Management in both Service and Product Sectors. A keen strategist with expertise in managing entire sales & marketing operations by ensuring optimal utilization of resources. Attained proficiency in Business Development, Client Servicing & Operations activities; distinction of accomplishing multifold revenue increase. Proven skills in breaking new avenues & driving revenue growth and proactively conducting opportunity analysis by keeping abreast of market trends/ competitor moves to achieve market-share metrics. Outstanding interpersonal and employee-relations skills with ability to teach and impart the learning material. Track record of enthusiastic leadership and achievement in all assignments; consistently promoted to positions of increasing responsibility.

Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

23
23
years of professional experience
4015
4015
years of post-secondary education
3
3
Languages

Work History

General Manager - Institutional Sales, Ecommerce, Quick Commerce & EBO

GLEN APPLIANCES
BANGALORE
07.2024 - Current
  • Custodian for P&L of southern india's sales and setting up the corporate sales business in 5 southern states.
  • Market Expansion – So far reached out to 300 + corporate gifting resellers/dealers and 400 + corporates with Glen's small appliances offering.
  • Managing E commerce and quick commerce business of Amazon, Flipkart, Myntra, Swiggy and Zepto.
  • Growing revenue of E com and Q Com with category and assortment expansions of large and small appliances.
  • Increasing DRR of the core sub categories with marketing campaigns.
  • Responsible for opening Exclusive Brand Outlets across south india in franchisee model.
  • Making inroads to new territories/industries of loyalty programs, trade promotional and employee gifting, employee/student purchase plan programs.
  • Driving social media marketing in consultation with digital marketing team for mass market reach out.

Business Development Director for Corporate/B2b Sales & Operations

BI WORLDWIDE (INDIA)
BANGALORE
07.2019 - 06.2024
  • Custodian for P&L of sales and operations. Started Brand Merchandise / Gifting Vertical of BIW India.
  • Revenue Growth – Developed and retained businesses from 2 cr p.a to 30 cr p.a in 6 years.
  • Clients Onboarded and retained – Dell, Wipro, Accenture, Capgemini, Target Corp, Lowes, Sutherland Global, First source, TIAA, Zensar, Atkins Realis, Mindtree, 3M, Fidelity, Kurlon, Ultratech Cement, Dalmia Cement, Perfetti, Bosch, Saint Gobain, Dr Reddys Lab, Sabre Technology, India First Insurance.
  • Managing product mix of catalogues to maximise profitability.
  • Spearheading PAN India tactical business of Merchandise/Gifting Vertical for Corporate/ B2b Sales & Operations.
  • Up selling and cross selling of new categories of branded/ unbranded customized products.
  • Launched and managing online / offline brand stores in various Corporate Campus and selling merchandise and office supplies products.
  • Catering to gifting requirements of Cement/FMCG/Automobile/IT/Pharma industries for trade promotions & internal employee gifting.
  • Responsible for budget & theme-based catalogue curation.
  • Responsible for Accounts Receivable and fund flow.
  • Client servicing SPOC for external and internal stake holders. Aligned with Technology, Project, Finance and Ops teams for all business requirements.

Senior Consultant for Corporate/ B2b Sales & Operations

BI WORLDWIDE (INDIA)
BANGALORE
04.2018 - 06.2019

Started the branded merchandise vertical of BI WORLDWIDE INDIA as a pilot project to drive revenue of corporate gifting in the space of employee engagement programs, channel loyalty programs and ad hoc gifting needs of corporates PAN India. Designed and implemented theme/ project based customized corporate gifting programs across all the industries.

Regional Manager

Manipal Technologies Ltd (Former Manipal Press)
BANGALORE
05.2015 - 12.2016
  • Spearheaded all business verticals of different SBUs namely BFSI, Retail, Govt, Packaging & Labels, Digital Services and Emerging Business Solutions with an annual turnover of 75 + plus cr.
  • Dexterously established brand Manipal in retail, digital space and packaging sector through different activities and ensured maximum coverage of brand awareness in targeted segments.
  • Instrumental in increasing: Organic sales growth month on month from Jun'15 (Rs. 4 cr biz per month) to May'16 (Rs. 6+ cr biz per month).
  • In BFSI segment: Holding a distinction of achieving 119% target achievement by successfully managing critical accounts, namely: Canara Bank, Syndicate Bank, Vijaya Bank, Jana Lakshmi Fin Service, Exide Insurance etc.
  • Instrumental in developing new business in packaging segment through ITC, Wipro, Bisleri. GCPL, Bal Pharma, Unibic, Britannia, Pagaria Foods, KMF & JK Ansell.
  • Revived substantial quantum of business in existing key accounts like Himalaya Drugs, Strides Arcolab & Patil Parimala from competitors.
  • Heavy footprints in retail segment attained by adding new customers and categories through business from Amazon, Snapdeal, Future Group, Landmark Group, Taj Group of Hotels, CCD, Nice etc.
  • Successfully entered in corporate segment by virtue of providing wide range of products under one roof. Premium customers like Infosys, Sasken, Mphasis, USL, Wipro, ABB were on boarded through various services.
  • Instrumental in garnering 10 cr worth of business from govt organizations by having deep engagement in formulating favourable tender documents.
  • So far, successfully managed a team of 15 members with zero percent attrition level.

Regional Manager – South Zone

Ballarpur Industries Limited (BILT)
BANGALORE
06.2009 - 04.2015
  • Functioned as an In-Charge for entire Karnataka, Tamil Nadu & Kerala B2B sales & service verticals.
  • Dexterously established brand P3 in corporate sector through different promotional activities and ensured maximum coverage of brand awareness in targeted segments.
  • Instrumental in increasing: Organic sales growth month on month from Jun'09 (Rs. 3.5 lac biz per month) to May'14 (Rs. 1.50 cr biz per month).
  • Volume of copier paper business in b2b space increased from 4 tons per month to 120 tons per month.
  • Successfully introduced and managed product mix of Gifting for Corporate & Loyalty Programs, Printing, BOS, IT & Tissue to maximize profitability in corporate.
  • Contractual customers by signing up new client's month on month regionally and nationally.
  • Distinction of signing up national contract for Bosch Group, Wipro Ltd., ICICI Prudential Life Insurance, Infosys BPO & Regional Contract for Infosys Technologies, ING Bank, Goldman Sachs, Ernst & Young, BEL, Alcatel Lucent, Manipal Hospital, Novotel, etc.
  • Successfully handled key clients – Infosys, Wipro, Bosch, Robert Bosch Auto, Bosch Engineering, Alcatel Lucent, HCL Technologies, Earnest & Young, Goldman Sachs, Safran Aerospace, Unisys Global Services, Ricoh, ICICI Prudential, ICICI Lombard, TATA AIG, Bajaj Allianz, Wep Solutions, CMS ltd, DTDC, NetApp, Printo, Gokaldas Image,Tata Tele Services, Indus Tower, ST Micro System, WPP groups, RR Donnelly, Renault.
  • Deft in defining P2P (Purchase to Pay Process), draft agreement and SLA for new contract sign ups.
  • Efficient in performing P & L sheet check and catalog creation for customers.
  • Significant in proving online training on e-procurement tool to corporate clients.
  • Played a key role in adding new sub categories of products to customers' catalogs month on month to increase online/offline catalog sales.
  • Ensured: Smooth in flow of funds within specified due dates through on time invoice generation, submission and claim settlement of disputed transactions.
  • Ensuring receipt of PODs (Proof of Delivery) and acknowledged delivery challans from service providers.
  • Ensuring CSAT through close monitoring of day-to-day operations, speedy resolution of customer complaints and queries.
  • Identified alternate vendors for all attribute codes and strengthened reserve bench of suppliers and assessed vendors in sourcing and supply chain front.
  • Conducted price negotiations with suppliers and logistic service providers.
  • Monitored: Process of vendor invoices and fund disbursement through on time, accurate GRN (Goods Receipt Note) creation.
  • Route mapping of delivery vans for cost effective time saving delivery schedule.
  • Holds the distinction of generating biz worth Rs. 1 crores from Wipro Consumer Division from their sales promotion of Chandrika Soap.
  • Efficiently & effectively mapped new markets - Health Care/Educations Institutions/Financial Sectors.

National Account Manager - Institutional Sales Vertical

Staples Future Office Products Pvt. Ltd.
BANGALORE
07.2007 - 06.2009
  • Efficiently handled maintenance of National Accounts signed up from Bangalore.
  • Instrumental in introducing different verticals (Print Management/ Corporate Gifting/ Technology) through product specialists along with core business of basic office supplies of Stationery, House Keeping & Pantry.
  • Liaised with supply Chain & billing department for creating invoices as per clients' billing cycle.
  • Ensured timely invoice submission across India.
  • Followed up for payments to be collected within due dates.
  • Conducted business trend analysis through sales MIS & identified areas of revenue leakage & scopes of business development.
  • Holds distinction of the following: Signed up contract nationally (Mysore, Chennai, Pune & Bhubaneshwar) with Infosys for hostel requirements (Business Value – Rs. 60 lacs).
  • Dell International - Picked & executed first bulk corporate gift orders (13500 gift boxes) for the company across India (Bangalore/ Hyderabad/ Chennai/ Mumbai/ Delhi/ Chandigarh & Kolkata - Business Value – Rs. 25 lacs).
  • Dell India – Signed up a contract for technology outsourcing business (Projected Business RS. 1.50 crore p.a. Till date business value – Rs.12 crores).
  • Dell India, Chennai – Installed multifunctional devices for Print Management Solution (Business Value – RS. 3 lacs per month).
  • Fidelity Business Services - First bulk gift voucher order picked; sold gift vouchers of group company (Bangalore Central Mall) worth Rs. 10 lacs.
  • Thomson Reuters – Signed up national contract for Bangalore & Mumbai (Business Value – Rs. 4 lacs per month (Stationery & House Keeping).
  • Accenture Services – Taken over in Feb'08. Cleared 6 months' outstanding within 7 days & resolved MIS related issues & created customized report as per client's requirement without backend IT support.

Manager – Sales & Marketing (Corporate Sales)

Office Depot Reliance Supplies Solutions
BANGALORE
05.2005 - 06.2007
  • Served as a National Business Coordinator for Wipro Technologies, Accenture, Honeywell, GEITC & Thomson Corporation.
  • Dexterous in managing 9 in-house stores in corporates out of which 6 stores were launched independently namely Honeywell (3 stores) Fidelity (2 stores) & Microsoft (1 store).
  • Distinction of signing up annual contract with SAP Labs, Honeywell, Microsoft, L&T Finance.
  • Successfully executed national roll out of Wipro, Accenture & Dell contracts.
  • Actively involved in: Sales functions viz., new business development incremental business from existing clients/ Responsible for entire receivable management operational tasks i.e., ROL (Re-Order Level of products) maintenance of in house stores and negotiation and coordination with logistics service provider for outstation deliveries.

Sales Executive

Gati Limited
BANGALORE
12.2002 - 04.2005
  • Growth Path: Dec'02 – Dec'03: Customer Co-coordinator is an Operation Executive.
  • Jan'03 – Apr'05: Sales Executive – Looked after retail business of Bangalore South.
  • Successfully Increased business of 9 lakhs to 23 lakhs per month in SME segment in assigned territory.
  • Significant achievement – Ranked No 1 in PAN India Air Cargo Booking Competition for generating air cargo business for consecutive 5 days during surface cargo strike.
  • Responsible for lost client revival/receivable management.

Education

MBA - Marketing

Institute of Chartered & Financial Accounting Institute
BANGALORE
2013

B.Com. - ACCOUNTANCY, AUDIT, COMMERCE, BUSINESS ECONOMICS

South City Day College
CALCUTTA
2001

Certificate in Information Technology - undefined

CMC Ltd.

Skills

  • Strategic Management

P&L management

Account management

Client relations

Strategic planning

Business development

Customer retention

Performance improvement

Team building

Team leadership

Operations management

  • Operations

  • Sales & Business Development

  • Strategic Management

Overview

Strategy Planning, Sales Budgeting, Business Tie Ups, Personnel Management, Sales & Marketing, Business Development, Revenue Expansion, Operations, Supply Chain Management, Sales Promotions, Client Relationship Management, Training & Development, MIS, Procurement, An astute professional with over 23 years of experience in Strategy Planning, Business Development, Sales & Marketing, Client Servicing, Operations and Team Management in both Service and Product Sectors. A keen strategist with expertise in managing entire sales & marketing operations by ensuring optimal utilization of resources. Attained proficiency in Business Development, Client Servicing & Operations activities; distinction of accomplishing multifold revenue increase. Proven skills in breaking new avenues & driving revenue growth and proactively conducting opportunity analysis by keeping abreast of market trends/ competitor moves to achieve market-share metrics. Outstanding interpersonal and employee-relations skills with ability to teach and impart the learning material. Track record of enthusiastic leadership and achievement in all assignments; consistently promoted to positions of increasing responsibility.

Areas Of Expertise

Formulating business plans for overall development & accomplishment of top and bottom-line profitability., Developing new clients and negotiating with them for securing profitable business., Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation., Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms., Ensuring all agency employees are fully trained on Product and Process; designing training and resource materials and deliver in one-on-one and group settings. Conducting orientation sessions viz., Sales, Product, Productivity Mapping and Competition Tracking., Providing direction to the sales team for ensuring optimum performance and enhancing their professional and soft skills.

Extramural Engagements

  • Functioned as a representative of CAB under-16 and under-19 cricket tournament, 1993-94
  • Inter-Club (ILSS) Badminton Champion, 1993

Additional Qualifications

Certificate in Information Technology, CMC Ltd., A, MS-DOS, Word, Excel, PowerPoint, HTML, Introductory part of Web Designing

Timeline

General Manager - Institutional Sales, Ecommerce, Quick Commerce & EBO

GLEN APPLIANCES
07.2024 - Current

Business Development Director for Corporate/B2b Sales & Operations

BI WORLDWIDE (INDIA)
07.2019 - 06.2024

Senior Consultant for Corporate/ B2b Sales & Operations

BI WORLDWIDE (INDIA)
04.2018 - 06.2019

Regional Manager

Manipal Technologies Ltd (Former Manipal Press)
05.2015 - 12.2016

Regional Manager – South Zone

Ballarpur Industries Limited (BILT)
06.2009 - 04.2015

National Account Manager - Institutional Sales Vertical

Staples Future Office Products Pvt. Ltd.
07.2007 - 06.2009

Manager – Sales & Marketing (Corporate Sales)

Office Depot Reliance Supplies Solutions
05.2005 - 06.2007

Sales Executive

Gati Limited
12.2002 - 04.2005

Certificate in Information Technology - undefined

CMC Ltd.

MBA - Marketing

Institute of Chartered & Financial Accounting Institute

B.Com. - ACCOUNTANCY, AUDIT, COMMERCE, BUSINESS ECONOMICS

South City Day College
KIRIT SHOMEGENERAL MANAGER - INSTITUTIONAL SALES, ECOM, Q COM, EBO