KIRITKUMAR PARMAR
AHMEDABAD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
PHARMACY OWNER
PRADHANMANTRI JAN AUSADHI KENDRA
2016.09 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Medical Customer Service Representative
INTAS PHARMA PVT LTD
2013.04 - 2016.07
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
PHARMACY ASSISTANT MANAGER
HYPERCHEM PHARMACY
2011.02 - 2012.03
- Optimized inventory organization and upkeep procedures.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Counseled patients on proper use of over-the-counter medications and explained potential side effects.
- Created and modified weekly schedules for staff.
- Filled and dispensed [Number] prescriptions daily.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Responded to telephone calls and efficiently filled prescriptions.
Crew Team Member
MC DONALD
2010.01 - 2011.01
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Operated register to process payments and collect cash payment for order totals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Business Development Executive
ANGEL BROKING PVT LTD
2008.08 - 2009.08
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Implemented innovative business development strategies to increase customer base and expand market share.
Education
POST GRADUATION IN DIPLOMA AND MANAGEMENT - Pharmaceutical Marketing And Management
OXBRIDGE COLLEGE
LONDON06.2011
BBA - MARKETING, FINANCE, HR, ECONOMICS
GUJARAT UNIVERSITY
AHMEDABAD04.2008
No Degree - 12TH
ADARSH VIDHYALAY
AHMEDABAD04.2005
Skills
- Personnel Scheduling
- Community-Based Educational Programs
- Set Objectives
- Medicare Compliance
- Pharmacy Operations Management
- P&L Administration
- Capital Expenditures Oversight
- Medication Assistance
- Rehabilitation Programs
CRICKET
BEING A SPORT PERSON LOVE TO PLAY CRICKET AND WATCH AS INTERNATIONAL MATCHES WHICH LEADS TO THE FITNESS AND RELAXATION FROMM THE WORK
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
PHARMACY OWNER
PRADHANMANTRI JAN AUSADHI KENDRA
2016.09 - Current
Medical Customer Service Representative
INTAS PHARMA PVT LTD
2013.04 - 2016.07
PHARMACY ASSISTANT MANAGER
HYPERCHEM PHARMACY
2011.02 - 2012.03
Crew Team Member
MC DONALD
2010.01 - 2011.01
Business Development Executive
ANGEL BROKING PVT LTD
2008.08 - 2009.08
POST GRADUATION IN DIPLOMA AND MANAGEMENT - Pharmaceutical Marketing And Management
OXBRIDGE COLLEGE
BBA - MARKETING, FINANCE, HR, ECONOMICS
GUJARAT UNIVERSITY
No Degree - 12TH
ADARSH VIDHYALAY
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