Kirk Mendonca
Pune
Summary
Accomplished client success professional with over five years of experience in healthcare-focused roles. Proven track record of successfully implementing and managing client-facing projects while cultivating strategic partnerships. Skilled in recruitment, customer service, order management, and client support. Strong communicator with a talent for problem-solving and relationship-building, consistently delivering high client satisfaction and driving business growth. Communicative Senior Analyst with strong project management and relationship building talents. Gifted to assess business processes and inefficiencies. Dedicated to providing leadership and coordination of project teams.
Overview
11
11
years of professional experience
Work History
Sr. Analyst Client Success
Rayden Interactive
Pune
07.2021 - 04.2022
- Ensure positive customer experiences and prompt resolution of disputes
- Collaborated with sales to identify and pursue new product opportunities
- Implement effective marketing strategies resulting in increased client acquisition
- Managed full account lifecycle, from initial opportunity identification to successful implementation.
- Review business performance, recommend and implement solutions to improve practice performance.
- Configure and set patient intake modules per the practice requirements.
- Collaborate with support and development to resolve issues and implement resolutions.
- Configure and setup custom patient interview modules per the client's requirements to ensure a seamless patient intake process.
Support Consultant
Allscripts Healthcare Solutions
Pune
09.2016 - 04.2021
- Support for an In-house practice management application
- Work closely with implementations and Project Managers to ensure a seamless transition and Go Live experience
- Assisting with 277A reports & rejections
- Assisting in claim and payment processing of claims
- Assisting with claim adjudication for errors or reasons during claim processing
- Escalating and correcting compliance issues
- Collaborate with the development team and EDI partners to align the product with government and partner requirements
- Ensure EDI transactions are completed within the SLA
- Understand and propose solutions to fix errors during processing of EDI Transactions
- Responsible for specialized Electronic Data Interchange (EDI) application support
- EDI (ANSI 5010) Report analysis
- Identifying system or user end issues
- Supporting High revenue-generating clients (Strategic accounts) with end-to-end RCM services
- Mentoring new hires and handling escalations
- Functioning as a Business analyst for the client to review practice performance and implement required business strategies
- Assist with denials and reprocessing of claims per the requirement.
- Assist with enrollments and client transition
- Achievements: Received Employee of the Month Awards
- Received Spot Recognition Awards
- Received peer recognition CLEAR certificates
- Received employee of the year.
- Provided technical support to customers via phone, email, and live chat.
- Created detailed documentation for customer inquiries and troubleshooting steps.
- Analyzed system logs and identified potential issues with customer accounts.
Case manager
Tata Consultancy Services
06.2015 - 03.2016
- Coordinating setup requests between the client, provider and the government-run broadband company
- Working to achieve targeted Go Live dates with each client
- Managing unhealthy orders bringing them to a resolution while prioritizing the end user’s requirements
- Managed broadband connection orders and coordinated setup requests
- Ensured timely delivery of services, prioritizing client needs and satisfaction
- Resolved issues promptly to maintain high levels of customer satisfaction.
Senior CCO
Convergys
08.2013 - 08.2014
- Handling customer calls for frontline support for Orange Pay Monthly users
- Upselling products and plan upgrades
- Worked Simultaneously supporting products of Orange, T-Mobile and E.E
- Providing floor support for the team
- Provided frontline support and upselling for major telecommunications clients
- Managed multiple product lines simultaneously, delivering exceptional service
- Mentored new team members and optimized schedules for efficiency.
HR Executive
Hovercraft Consulting
01.2011 - 01.2012
- Sourcing candidates for various clients based on requirements and job profiles
- Scrutinizing applications and screening candidates before interviews
- Conducting briefings for interviews to help candidates maximize their job opportunities
- Managing recruitment drives for various clients.
Education
HSC - Science
NIOS
Delhi01-2012
St. Vincent's High School
Pune01-2008
Skills
- Recruitment
- Customer service
- Order management
- Client support
- Communication skills
- Interview skills
- Strategic partnerships
- Coaching and support
- Positive customer experiences
- Dispute resolution
- Marketing strategies
- Account lifecycle management
- Practice management application support
- Claim processing and payment processing
- Claim adjudication
- Compliance management
- EDI application support
- EDI transactions
- Report analysis
- Issue identification and resolution
- RCM services
- Mentoring
- Case management
- Broadband connection orders
- Timely service delivery
- Customer satisfaction
- Upselling
- Floor support
- Sourcing candidates
- Screening candidates
- Conducting interviews
- Recruitment drives
- Performance monitoring
- Client management
- Data Analysis
- Client Relationship Management
- Stakeholder Communication
- Cost-benefit analysis
- Competitive Analysis
- Report Preparation
- Issue Identification
- Audit Support
- BI dashboards
- KPI analysis
- Workflow Analysis
- Regulatory Compliance
- Risk Mitigation
- Root Cause Analysis
- Information Gathering
- Documentation And Reporting
- Contract analysis
- Strategic Planning
- Excel proficiency
- Policy improvements
- Relaying Complex Information
- SQL and Databases
- Team Collaboration and Leadership
- Deadline Adherence
- Data Research and Validation
- Incident Reporting
- Evidence-Based Decision Making
- Project Management
- Data Processing
- Statistic analysis expertise
- Compliance Analysis
- Analytical Thinking
- Process Improvements
- Documentation
- Business Analysis
- Excellent Communication
- Problem-solving aptitude
- MS Office
- Emergency Response
- Problem-solving abilities
Address
- B4-404, Ganga Constella, Kharadi, Pune, 411014
- Flat no 2 Gulmohar Debutant, LullaNagar Chowk, Pune, 411040
- Lullanagar, Pune, Pune, 411041
Affiliations
- Football
- Rugby
- Basketball
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Konkani
Advanced (C1)
C1
Timeline
Sr. Analyst Client Success
Rayden Interactive
07.2021 - 04.2022
Support Consultant
Allscripts Healthcare Solutions
09.2016 - 04.2021
Case manager
Tata Consultancy Services
06.2015 - 03.2016
Senior CCO
Convergys
08.2013 - 08.2014
HR Executive
Hovercraft Consulting
01.2011 - 01.2012
HSC - Science
NIOS
St. Vincent's High School
Similar Profiles
NAINA DIYALINAINA DIYALI
MANAGER - CLIENT SUCCESS at Phreesia (Previously Rayden Interactive)MANAGER - CLIENT SUCCESS at Phreesia (Previously Rayden Interactive)
Lavin ValechaLavin Valecha
Sr Analyst, Client Services at Rayden InteractiveSr Analyst, Client Services at Rayden Interactive
Karishma MajumderKarishma Majumder
Analyst, Product Support – Managed Services at Rayden InteractiveAnalyst, Product Support – Managed Services at Rayden Interactive
Vedant BhagatVedant Bhagat
Manager, Client Solutions at Rayden Interactive A Phreesia PartnerManager, Client Solutions at Rayden Interactive A Phreesia Partner
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited