Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsten Lazaro

Resident Care Associate
Portage

Summary

A versatile, detail-oriented, skilled organizer, and problem solver with a desire to learn.

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.

Experienced with patient care and support tasks. Utilizes effective communication and teamwork to create positive healthcare environment. Knowledge of assisting with daily living activities and providing compassionate care to patients.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Resident Care Associate

Trilogy Health Services
01.2025 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Improved the living environment for residents by maintaining cleanliness, organization, and safety in shared spaces.
  • Developed effective strategies for addressing challenging behaviors exhibited by some residents in a calm and understanding manner.
  • Fostered strong relationships with residents and their families, ensuring open communication and trust.
  • Remained vigilant and responsive to any signs of potential health or safety risks, taking swift action to address concerns and ensure resident wellbeing.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.

PCA (Personal Care Assistant)

Prime Plus Senior Center
03.2022 - Current
  • Coordinating activities for and with the residents, assisting with toileting, opening and closing the facility, and using customer service skills to communicate with the families.

PCA (Personal Care Assistant)

Bay Lake Retirement and Assisted Living Community
02.2024 - 09.2024
  • Assisted residents with toileting, dressing, ADLs, feeding, assisted with therapy exercises, mobilizing, reported to nurses of resident changes.

PSS (Personal Support Specialist)

Hill House
08.2020 - 06.2021
  • Bathe residents, assisted with feedings, dressing, incontinence/peri care, helped redirect residents, data entry of intake patients for meal times, reported to charge nurses of resident's health status, and documented. Helped residents with ambulation.

CNA trainee

Highlands
08.2019 - 02.2020
  • Taking care of residential needs, changing catheters, bathroom duties, Feeding, Regular Rounds, overnight and overtime care provided, answering a multi line phone system, and recording messages into the computer.

Associate

Dunkin Donuts
01.2019 - 08.2019
  • Cashier/cash handler, Drive thru order taker, daily Cleaning, Stocking, making coffee, preparing food, and providing great customer service experience.

Education

General Studies diploma -

Mt Ararat High School
Topsham, ME
01.2014 - 01.2018

Skills

  • Multitasking
  • Team player
  • Efficient in a fast-paced work environment
  • Time management
  • Typing 40 wpm
  • Data entry
  • Exceptional customer service
  • Reliable
  • CNA experience

Compassionate care

Personal hygiene assistance

Patient care

Patient safety

Customer service

Customer assistance

Certification

PCA - Personal Care Aide

Timeline

Resident Care Associate

Trilogy Health Services
01.2025 - Current

PCA (Personal Care Assistant)

Bay Lake Retirement and Assisted Living Community
02.2024 - 09.2024

PCA (Personal Care Assistant)

Prime Plus Senior Center
03.2022 - Current

PSS (Personal Support Specialist)

Hill House
08.2020 - 06.2021

CNA trainee

Highlands
08.2019 - 02.2020

Associate

Dunkin Donuts
01.2019 - 08.2019

General Studies diploma -

Mt Ararat High School
01.2014 - 01.2018

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Kirsten LazaroResident Care Associate