Kirsti-Ann Brubaker

• Assisted clients with account inquiries and transactions, enhancing customer satisfaction.
• Processed loan applications and evaluated creditworthiness for approval decisions.
• Educated customers on banking products, promoting financial literacy and product uptake.
• Executed daily cash management tasks, ensuring accurate transaction processing.
• Managed client documentation, maintaining compliance with regulatory requirements.
• Addressed customer concerns promptly, fostering positive relationships and retention efforts.

I am one of the highest Customer call loggers in my district with over 220 calls logged as of 04/29/2026.

• Managed prescription processing and medication dispensing to ensure accuracy and compliance with pharmacy regulations.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Maintained inventory levels through regular stock audits and timely ordering of pharmaceutical supplies.
• Trained new pharmacy technicians on operational procedures, enhancing team efficiency and service quality.
• I am proud to say that I have never been required to fill out an incident report for violating HIPPA.

• Supervised pharmacy staff to ensure compliance with operational procedures and customer service standards.
• Managed inventory control, reducing discrepancies through systematic tracking and timely replenishment.
• Completed cash and credit card transactions accurately using POS software.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
• Resolved customer issues promptly, improving satisfaction through effective communication and problem-solving skills.
• Trained new employees and delegated daily tasks and responsibilities.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.

• Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
• Assisted in balancing cash drawers, identifying discrepancies, and implementing corrective measures.
• Educated customers on banking products and services to enhance financial literacy and engagement.
• Collaborated with team members to improve workflow and streamline daily operations.
• Trained new tellers on operational procedures, enhancing team performance and efficiency.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• Led team in delivering exceptional customer service, enhancing satisfaction levels and loyalty.
• Trained new staff on operational procedures and company policies, ensuring compliance and efficiency.
• Resolved complex customer inquiries and complaints, fostering positive relationships and repeat business.
• Oversaw daily operations, including cash handling and inventory management, to optimize workflow efficiency.