KIRTHI POTNURU

Monitored and analyzed user-generated content for consistency with community guidelines across various social media platforms and websites.
Identified emerging content issues or risky trends (e.g., fake news, harmful challenges), and escalated them to the appropriate departments.

Conducted root cause analysis on repeated content violations, and recommended targeted solutions to improve moderation efficiency.
Actively participated in biweekly moderation team meetings, offering insights and feedback on content trends, and emerging risks, to help refine the moderation approach.
Assisted in training new moderators by reviewing workflows, tools, and best practices for handling difficult content moderation situations.
Compiled weekly and monthly moderation reports, analyzing trends in flagged content, and providing insights.
Ensured the integrity and security of user data while performing moderation tasks, keeping up-to-date with the latest privacy regulations.
Resolved intricate user reports as the primary subject matter expert for escalated content moderation cases.
Developed and delivered training programs for new and existing moderators, focusing on both technical skills (the use of moderation tools) and soft skills (effective communication with users).