Summary
Overview
Work History
Education
Skills
Accomplishments
Mobile
Certification
Work Preference
Timeline
Generic
Kirthick Raja
Open To Work

Kirthick Raja

Chennai

Summary

Dynamic Service Delivery Manager with a strong background in cybersecurity, specializing in Identity and Access Management (IAM), Privileged Access Management (PAM), and CyberArk operations. Extensive experience at Tata Consultancy Services, with a proven track record of leading high-performing cybersecurity teams, driving operational excellence, and strengthening compliance. Skilled in managing diverse security functions and cross-functional teams to deliver robust cybersecurity solutions. Passionate about service optimization, risk management, and delivering exceptional customer experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Delivery Manager & IAM/PAM – Tech Lead

Tata Consultancy Services
Chennai
05.2016 - Current
  • Led end-to-end service delivery across eight security towers, including SOC and Network Security.
  • Managed global cross-functional teams to ensure compliance with SLAs and quick incident resolution.
  • Oversaw CyberArk PAM operations, enforcing policies and conducting periodic access reviews.
  • Acted as primary client interface for governance meetings and risk management activities.
  • Executed transition and knowledge transfer activities to facilitate onboarding and maintain service continuity.
  • Conducted due diligence and IAM assessments for enterprise clients, identifying security gaps.
  • Implemented standardized documentation and workflows, reducing IAM access request turnaround by thirty percent.
  • Championed service improvement initiatives, boosting operational efficiency and stakeholder satisfaction.
  • Resolved escalated customer issues in a timely manner according to established procedures.

Developer/ Support Engineer

Wipro Technologies India
02.2012 - 10.2015
  • Managed Microsoft Forefront Identity Manager (FIM) for universities, ensuring secure user provisioning and access for students, staff, and guests.
  • Designed and maintained synchronization rules, workflows, and system configurations, supporting evolving business needs and maintaining system reliability.
  • Resolved incidents and change requests within SLA, including code modifications, impact analysis, and direct client coordination for smooth project delivery.
  • Mentored junior staff and led knowledge transfer sessions, improving team productivity and knowledge continuity.

Education

Bachelor - Electronics and Instrumentation Engineering

St. Joseph’s College of Engineering (Anna University)
India
01.2011

Skills

  • CyberArk operations and defender certification
  • ITIL foundation certification
  • Project management (in progress)
  • Team leadership
  • Identity and access management
  • Customer engagement

Accomplishments

  • Increased SLA compliance by 20% as Service Delivery Manager for Banking project.
  • Received Gem Award (2021) and Spot Awards (2020, 2021, 2022) for exceptional performance and project management.

Mobile

+91-6374392157, +91-9952937386

Certification

  • CyberArk Defender
  • ITIL Foundation
  • PMP - In Progress

Work Preference

Work Type

Full Time

Location Preference

HybridOn-SiteRemote

Timeline

Service Delivery Manager & IAM/PAM – Tech Lead

Tata Consultancy Services
05.2016 - Current

Developer/ Support Engineer

Wipro Technologies India
02.2012 - 10.2015

Bachelor - Electronics and Instrumentation Engineering

St. Joseph’s College of Engineering (Anna University)
Kirthick Raja