Open To Work
Kirthick Raja
Chennai
Summary
Dynamic Service Delivery Manager with a strong background in cybersecurity, specializing in Identity and Access Management (IAM), Privileged Access Management (PAM), and CyberArk operations. Extensive experience at Tata Consultancy Services, with a proven track record of leading high-performing cybersecurity teams, driving operational excellence, and strengthening compliance. Skilled in managing diverse security functions and cross-functional teams to deliver robust cybersecurity solutions. Passionate about service optimization, risk management, and delivering exceptional customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Delivery Manager & IAM/PAM – Tech Lead
Tata Consultancy Services
Chennai
05.2016 - Current
- Led end-to-end service delivery across eight security towers, including SOC and Network Security.
- Managed global cross-functional teams to ensure compliance with SLAs and quick incident resolution.
- Oversaw CyberArk PAM operations, enforcing policies and conducting periodic access reviews.
- Acted as primary client interface for governance meetings and risk management activities.
- Executed transition and knowledge transfer activities to facilitate onboarding and maintain service continuity.
- Conducted due diligence and IAM assessments for enterprise clients, identifying security gaps.
- Implemented standardized documentation and workflows, reducing IAM access request turnaround by thirty percent.
- Championed service improvement initiatives, boosting operational efficiency and stakeholder satisfaction.
- Resolved escalated customer issues in a timely manner according to established procedures.
Developer/ Support Engineer
Wipro Technologies India
02.2012 - 10.2015
- Managed Microsoft Forefront Identity Manager (FIM) for universities, ensuring secure user provisioning and access for students, staff, and guests.
- Designed and maintained synchronization rules, workflows, and system configurations, supporting evolving business needs and maintaining system reliability.
- Resolved incidents and change requests within SLA, including code modifications, impact analysis, and direct client coordination for smooth project delivery.
- Mentored junior staff and led knowledge transfer sessions, improving team productivity and knowledge continuity.
Education
Bachelor - Electronics and Instrumentation Engineering
St. Joseph’s College of Engineering (Anna University)
India01.2011
Skills
- CyberArk operations and defender certification
- ITIL foundation certification
- Project management (in progress)
- Team leadership
- Identity and access management
- Customer engagement
Accomplishments
- Increased SLA compliance by 20% as Service Delivery Manager for Banking project.
- Received Gem Award (2021) and Spot Awards (2020, 2021, 2022) for exceptional performance and project management.
Mobile
+91-6374392157, +91-9952937386
Certification
- CyberArk Defender
- ITIL Foundation
- PMP - In Progress
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteTimeline
Service Delivery Manager & IAM/PAM – Tech Lead
Tata Consultancy Services
05.2016 - Current
Developer/ Support Engineer
Wipro Technologies India
02.2012 - 10.2015
Bachelor - Electronics and Instrumentation Engineering
St. Joseph’s College of Engineering (Anna University)
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