KIRTHIKA RAMESH

Address Advisors / RE Solutions Team LLP

08.2020 - 02.2025

Managed a portfolio of residential clients, ensuring timely collection of dues and maintaining detailed financial records.
Handled collections, payment follow-ups, and dispute resolution to improve revenue inflow.
Coordinated with internal teams (finance, legal, sales) to ensure proper documentation and approvals were in place.
Conducted analysis of client payment patterns, identified risks, and suggested corrective measures.
Assisted in developing and maintaining trackers and MIS reports to monitor payments, disputes, and client records.
Supported process improvements by identifying gaps in documentation and recommending streamlined workflows.
Built and maintained strong client/vendor relationships, ensuring smooth resolution of issues.
Led negotiations on high end luxury properties, ensuring smooth closings and exceeding client satisfaction.
Trained and mentored team members, improving overall team productivity.
Maintain proactive communication with client's through calls, ensuring timely sharing and receipt of process-related updates.
Suggest enhancements to improve productivity and reduce errors.
Generated repeat business through exceptional customer service.