KIRTI AKULA
Hyderabad
Summary
Efficient AR Cash Application Specialist with 6 years of experience with high productivity and ability to complete tasks swiftly. Specialized skills include accurate financial reporting, effective account reconciliation, and adept use of payment processing software. Strengths in communication, problem-solving, and time management ensure success in managing transactions and customer inquiries with professionalism and precision.
Overview
12
12
years of professional experience
Work History
Cash Application Specialist
International Flavors & Fragrances Inc.
Hyderabad
06.2023 - Current
- Applied cash accurately to customer accounts based on remittance details provided by customers.
- Collaborated with AP and GL teams to clear and reconcile payments.
- Resolved Direct Debit payment queries in coordination with respective banks.
- Conducted payment reconciliation with credit team to ensure accuracy.
- Proactively suggested automation ideas to standardize cash application processes.
- Managed cash application processes across multiple regions: LATAM, EMEA, and NA.
- I worked on and submitted the Blackline reconciliation for the open line items.
- Also, have expertise with Reporting and Quality Audit.
Process Developer
Genpact
Hyderabad
08.2019 - 03.2023
- Application of customer payment by verifying customer details in remittances and emails.
- Research on customer payment issues - duplicate, short or overpayment, new deal payments, refunds, Direct Debits and Payment plans, Cheque payments.
- Worked closely with R2R and credit team for miscellaneous payment details, unidentified and un-allocated cash and plan ahead for the month end activities.
- Reconciliation of payments on customer accounts.
- Provided training sessions for new joiners.
Process Consultant
Hinduja Global Solutions
Hyderabad
04.2017 - 11.2018
- Review the claim to determine the patient's included medical coverage losses.
- Review provisions of certificate or policy to determine the patient's included medical coverage losses.
- Reject or accept documentation, determine benefit due, and start the denial or payment process to resolve medical claims.
- Calling and contacting the medical facilities or physicians to decide claim denial, settlement or review.
- Ensure all claims information remains confidential.
Customer Service Executive
Amazon Development
Hyderabad
05.2016 - 12.2016
- Track the product delivery service details to customers to help them to quick and on time delivery of the order.
- Referred unresolved customer grievances to designated departments for further investigation.
- Addressed the issues where in needed replacement or refund on a defective product.
Event Manager
Geo Meridien
Hyderabad
03.2014 - 04.2015
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Planned and organized activities, details, and timelines.
- Hired and cross-trained staff members for various event-specific functions.
Education
MBA - Tourism, Events, Hospitality, Management and HR
Hyderabad National Institute of Tourism and Hospitality Management
Gachibowli01.2015
PG Diploma - Rural Development
National Institute of Rural Development and Panchayati
Hyderabad, Raj01.2015
Bachelor of Science - Computer Maintenance and Engineering
Loyola Degree And PG College
Secunderabad01.2013
Skills
- Microsoft Office Suite
- SAP software
- GetPaid application
- Lean Six Sigma certification
- Blackline
Timeline
Cash Application Specialist
International Flavors & Fragrances Inc.
06.2023 - Current
Process Developer
Genpact
08.2019 - 03.2023
Process Consultant
Hinduja Global Solutions
04.2017 - 11.2018
Customer Service Executive
Amazon Development
05.2016 - 12.2016
Event Manager
Geo Meridien
03.2014 - 04.2015
MBA - Tourism, Events, Hospitality, Management and HR
Hyderabad National Institute of Tourism and Hospitality Management
PG Diploma - Rural Development
National Institute of Rural Development and Panchayati
Bachelor of Science - Computer Maintenance and Engineering
Loyola Degree And PG College