Business Analyst
Kirti Chauhan
Business Analyst
Kota
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Enthusiastic about learning more about the Business Analytics industry and building a solid career foundation in business analysis. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Business analyst position. Ready to help the team achieve company goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager ( Customer Care Executive )
HDFC BANK
Kota
07.2022 - 10.2022
- Managed Locker services and stock management
- Kept accurate records of all customer interactions and transactions.
- Worked day to day on customer instructions received
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Managed to sell 2-3 different products per day along with customer service
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Client Delight and Growth Manager
MyGate
Pune
11.2019 - 10.2020
- Worked as Client delight and growth, as a part of the On-boarding Team and handled societies in Pune
- Managed more than 100 societies in Pune.
- Worked on improving relationships with clients by continuous follow-up and resolving their product-related queries and conducted Resident demos and Dashboard training on weekends
- Worked with Invoicing team in April 2020 to convince Clients to make payments for annual years payment by providing revised quotations.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep the business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional demeanour by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Inter
HDFC BANK
Kota
06.2019 - 07.2019
- Conducted cold calling to generate leads for personal loans, auto loans and credit cards
- Convinced the customers and made sales also created awareness among the customers about Payzapp, Smart Buy and HDFC bank Net banking
- Managed over 50 customer calls per day.
- Worked on improving relations with customers who were gradually drawing away from the company.
- Interacted with customers by phone or in-person to provide information.
- Conducted regular reviews of operations and identified areas for improvement.
Education
MBA - Marketing And Finance
08.2018 - 09.2020
GPA: 8.05
B.Com - Business Administration And Management
07.2015 - 06.2018
GPA: 75.17%
- Awarded with Merit Certificate
XII - Commerce
07.2013 - 05.2015
GPA : 78.2%
X -
04.2012 - 05.2013
GPA: 7.2/10
Skills
Business analyst
Leadership
Well-organized
Excellent problem-solving abilities
Business planning
Strategic planning
Financial Management
Problem-Solving
Operations management
Operations analysis
Pivot tables
Data analysis
Accomplishments
- EVENT MANAGEMENT - Completed a one-year Certificate course which focused on expertise planning, creative ideas and smooth execution of plans, in May 2016
- LEADERSHIP NPTEL -Completed certificate course on NPTEL for “Leadership” which focuses on traits, characteristics, types of leaders and how they are different from Managers in May 2019
- HUMAN RESOURCE MANAGEMENT NPTEL - Completed certificate course on NPTEL for “Principles of Human Resource Management which focuses on job analysis and design, performance appraisal, pay and incentive system and business ethics in May 2019
- PGCRB - Completed certification course on IPB for "Post Graduation in Retail Banking" in June 2022 and got placed in HDFC Bank as Assistant Manager
- BUSINESS ANALYST- Pursuing Certification course in Upgrade of "Business Analyst" will be completed in October 2023
Additional Information
- Participated in the “All India Commerce Conference” of ICA organized by the Faculty of Commerce and Management, The IIS University, October 2017
- Participated in Guinness World Record for Largest “Bhangra” performance at LPU Jalandhar, November 2018
- Volunteered “106th Indian Science Congress" Theme- Future India: Science & Technology at LPU Jalandhar 3rd- 7th January 2019
Interests
Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager ( Customer Care Executive ) - HDFC BANK
07.2022 - 10.2022
Client Delight and Growth Manager - MyGate
11.2019 - 10.2020
Inter - HDFC BANK
06.2019 - 07.2019
Mittal School of Business, Phagwara Lovely Professional University - MBA, Marketing And Finance
08.2018 - 09.2020
The IIS University - B.Com, Business Administration And Management
07.2015 - 06.2018
Sophia Girls Sr. Sec. School, CBSE - XII, Commerce
07.2013 - 05.2015
Sophia Girls Sr. Sec. School - X ,
04.2012 - 05.2013
Personal Address
1-D-51 Mahaveer Nagar Extension, Kota (Rajasthan)
Personal Address
1-D-51 Mahaveer Nagar Extension, Kota (Rajasthan)
Personal Address
1-D-51 Mahaveer Nagar Extension, Kota (Rajasthan)