Kirti Dubey
Customer Success And Technology (SaaS) Professional
Chennai And Bangalore ,MH
Summary
Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skills in translating technical requirements to business solutions. Decades building positive relationships with internal and external stakeholders.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Client General Manager
American Express Global Business Travel
, India
10.2019 - 10.2021
- AEGBT is one of oldest and world’s largest travel management company, Managing portfolio of USD 54 Million.
- Spearheaded one of the biggest migrations in the corporate travel industry.
- Successfully implemented and seamlessly launched over 30 clients in record time.
- Developed & provided detailed and effective Business plans to deliver client objectives and expectations.
- To Guide Clients in optimizing their T&E programs by assessing opportunities and executing on agreed goals and strategies.
- Build and maintain extensive Web of Influence at all levels to understand client expectations and to ensure client satisfaction and retention.
- Identified issues, analyzed information and provided solutions to problems. Proactively communicated trends, innovations and best practices.
- Support quarterly, half yearly and yearly reviews with the clients.
- Management Responsibilities: RFPs, Client Management, Business P&L, Revenue Projects, and Cross/ Up Sell.
Client Success Manager and Project Lead
Dnata – A UAE Govt. Enterprise
Bangalore , Karnataka
01.2017 - 10.2019
- Dnata is part of the Emirates Group and the fourth largest travel company in the world, ; Corporate Travel – Bangalore and Chennai.
- Responsible for managing INR 150 Crore portfolio across 10 large accounts.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Introduced technology solutions, this helped us being recognized as a tech savvy/ tech centric organization and transformed dnata's positioning in the market to a progressive travel technology player.
- Successfully lead Sales Force tool implementation that brought immense impact on on internal efficiencies and productivity
- Successfully acquired, implemented and actively managed a global acquisition (A US IT MNC).
- Key responsibility areas encircle managing clients’ travel program by aligning with their objectives on key aspects such as cost, technology and controls.
- Awarded for generating premium revenue by up-sell/ cross-sell of projects such as GST reclaim, CB VAT & MICE (INR 50 L earned in the last 6 months).
- Recognized by both clients and the company alike for bringing in efficiencies and creating a win-win situation for all.
Marketing Consultant
Anya Designs
Bangalore
01.2014 - 12.2016
- An award-winning Fashion and an Export house, Responsible for branding, positioning, communications, and marketing.
- Liaised and managed relationship with external vendors and partners.
- Monitor marketing projects and analyze results.
- Reported suggestions for improvements and new ideas.
- New product design development with Artisans and Weavers.
- Organized and participated in exhibitions across India.
- Enhancing brand communication activities through innovative and measurable web marketing initiative and social media activities.
Manager Marketing Alliances & Affiliates
Zansaar.Com
Bangalore
05.2013 - 12.2013
- An online retailer and wholesaler of home furnishing and furniture.
- Successfully Headed Marketing Alliance and Affiliate Network
- Single handedly set up offline Affiliate and Marketing Channel
- Responsible for Affiliates performance. Overachieved month on month and appreciated for Alliance Strategy
Category Marketing Manager
Dealsandyou.com
Delhi and Bangalore
01.2011 - 04.2013
- Successfully Headed E-Commerce – Pan India.
- Key Accounts’ Acquisitions and Management in E Commerce.
- Achieved superlative performance in vendor alliances, procurement and account management.
- Devised and Implemented Marketing Plans.
- The marketing plans are strategized and created for the organization and key accounts.
- Credited with successful launch of numerous marketing initiatives.
- Responsible for Vendor Management and Retention.
- Consistently overachieved revenue targets month on month.
- Single handedly set up Wellness, Product and E-Commerce categories that became the growth engines for the company.
Senior Business Manager
Shriram Life Insurance
Delhi, NCR
08.2009 - 01.2011
- Shriram Life is a part of an Indian conglomerate – Shriram Group, Spearheaded opening and setting up of 4 branches in strategic locations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Optimum manpower levels, operational costs and product mix were part of my KPI.
- Liaised between business and technology units to manage delivery schedules for applications.
- Introduced and formulated the concept of Worksite Marketing, Relationship Aggregators and Strategy for acquiring various category of institutions.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Area Manager
ICICI Prudential Life Insurance Co. Pvt. Ltd
Indore , Madhya Pradesh
10.2007 - 08.2009
- Part of ICICI group and the first private life insurance company in India, - Indore.
- Managed a “Priority Circle” branch of I Prudential Led a team of 15 sales managers and over 100 financial services consultants to source business from the High Net Worth Clients.
- Joined I-Pru as an Agency Manager and earned four promotions in a year and a half.
- The branch was Rank 1 Pan India – two years in a row.
- Sourced business worth over Rs.25 Crores (Received Premium) in my tenure.
- As a Branch Head, I was responsible for Client Retention, Branch Operations, Branch Profitability, Customer Service, Renewal Premium Collection, MIS, PMS Etc.
- The branch achieved 300 per cent of its targets during my tenure.
- Half of the team members in the branch achieved their goal sheets and later promoted to next level.
Relationship Officer
Standard Chartered Bank
03.2007 - 09.2007
- Learnt everything about Wealth management and Sourcing Current and Savings Accounts.
- Generated leads and acquired new institutional clients.
- Awarded by Asia Pacific Head for “Best Employee”.
- Constantly achieved “E” rating.
Education
Associate of Arts - Design Development
National Institute of Fashion Technolgy
Delhi 08.2014 - 08.2015
Certificate - Digital Marketing
NIIT Imperia And IAMAI
Bangalore Graduate - Business Administration
National Institute of Management
Indore 07.2005 - 08.2008
Skills
Sales and Business Development, CRM, Account and Relationship Management
Project Management
Strategic Planning
Software Projects
Sales Force
Financial Management
Strong client relations skills
Client communication
Managerial background
Outstanding client retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client General Manager
American Express Global Business Travel
10.2019 - 10.2021
Client Success Manager and Project Lead
Dnata – A UAE Govt. Enterprise
01.2017 - 10.2019
Associate of Arts - Design Development
National Institute of Fashion Technolgy
08.2014 - 08.2015
Marketing Consultant
Anya Designs
01.2014 - 12.2016
Manager Marketing Alliances & Affiliates
Zansaar.Com
05.2013 - 12.2013
Category Marketing Manager
Dealsandyou.com
01.2011 - 04.2013
Senior Business Manager
Shriram Life Insurance
08.2009 - 01.2011
Area Manager
ICICI Prudential Life Insurance Co. Pvt. Ltd
10.2007 - 08.2009
Relationship Officer
Standard Chartered Bank
03.2007 - 09.2007
Graduate - Business Administration
National Institute of Management
07.2005 - 08.2008
Certificate - Digital Marketing
NIIT Imperia And IAMAI