Kirti Gupta
New Deli
Summary
Industrious Senior Sales Representative with undeniable potential in generating great leads. Consistently exceeded sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sr. Sales Representative
Dyninno India
10.2022 - Current
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Senior Operations Executive
Dreamfolks
05.2022 - 11.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Developed operational processes to help organization adapt to market change.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
Back Office Executive
IEnergizer
08.2021 - 05.2022
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Senior Customer Service Representative
SpiceJet
12.2020 - 07.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Diploma in Hospitality And Management - Aviation
Alroz Aviation Institute
Lajpat Nagar, New Delhi02.2020
Senior Secondary - Medical Science
Lady Irwin Sr Secondary School
Connaught Place, New Delhi04.2019
Secondary School -
Sona Modern Public School
New Delhi03.2017
Skills
- Selling Techniques
- Outbound Sales Calling
- Product and Service Knowledge
- Network Development
- Client Service
- Operational Excellence
- Decision Making
- Data Management
- Team Player
Timeline
Sr. Sales Representative
Dyninno India
10.2022 - Current
Senior Operations Executive
Dreamfolks
05.2022 - 11.2022
Back Office Executive
IEnergizer
08.2021 - 05.2022
Senior Customer Service Representative
SpiceJet
12.2020 - 07.2021
Diploma in Hospitality And Management - Aviation
Alroz Aviation Institute
Senior Secondary - Medical Science
Lady Irwin Sr Secondary School
Secondary School -
Sona Modern Public School
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