Kirti Jain

• Conducted KYC formality reports on questionable accounts and transactions.
• Adjusted end-to-end KYC process needs to align with workforce capabilities.
• Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
• Reviewed new prospect KYC documents to meet requirements and determine business model risk.
• Support and Facilitated communication with onboarding team to gather information and onboarding documentation.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Investigated and resolved customer disputes related to credit decisions.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Defined clear targets and objectives and communicated to other team members.

• Services branch customers with their requirements of various financial products.
• Checking KYC documents from a compliance perspective of risk and assist customers with related questions.
• Perform and achieve the targets independently with strong ownership of the related process.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Responsible for selling third party products like (Mutual Funds-SIP, IPO, BONDS, NCD).
• Prospecting business through new client acquisition, existing network, internal database, references. Ability to process several inputs provided by research teams and other sources.
• Helping clients take informed decisions with respect to all recommended products like demat accounts or a share trading account, equity-based investment products, etc.
• Target customers according to potential, size by identifying customer needs, assessing their risk appetite, and providing them with investment options and Giving demonstrations to clients for converting them into online customers.
• Understand and communicate capital market updates and information required for retail traders for smooth operations in capital markets.

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• Assisted clients with budgeting and cash flow management.
• Enabling and servicing clients in capital markets and achieve targets.
• Ownership of key processes like equities and mutual funds.
• Presented financial plans and investment recommendations to clients.

• Developed and maintained relationships with key clients to increase sales and customer retention.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Counselling high net-worth individuals and corporate clients regarding investment opportunities, risk analysis, and monetary returns. Delivering internal training to staff members.