KIRTI NAIDU
Shipping & Logistics Operations – Freight Forwarding
Mulund West
Summary
Results-driven manager and analytical problem-solver skilled in team building and customer relations. Leverages sound judgment and decision-making to enhance company success. Committed to fostering employee engagement and performance through effective training and morale-building strategies.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Manager
TCS, TATA CONSULTANCY SERVICES
11.2022 - Current
- End-to-End Shipment Management: Oversee the lifecycle of ocean and air freight bookings made through the digital portal.
- Network Expansion: Manage relationships with trucking companies, customs brokers, and warehouses to build a seamless door-to-door digital solution.
- SMB Focus: Ship4wd specifically targets Small and Medium-sized Businesses (SMBs). The manager acts as a consultant, helping these smaller players navigate complex international Regulations.
- Regulatory Oversight: Ensure all digital filings (Customs, AMS, ISF) meet global trade compliance standards.
- P&L Responsibility: You are responsible for the branch or department’s profitability. This means managing "buy" rates (what you pay carriers) vs. "sell" rates (what you charge clients).
- Vendor Procurement: Maintaining a "black book" of reliable carriers and NVOCCs (Non-Vessel Operating Common Carriers) to secure space during peak seasons.
- Credit & Collections: Monitoring client accounts to ensure the cash flow of the forwarding operation remains healthy.
- Maintained professional, organized, and safe environment for employees and patrons.
- Key Account Management: Acting as the primary point of escalation for high-volume clients.
Team Lead
MAERSK GSC INDIA PVT LTD.
08.2018 - 10.2022
- Facilitated training sessions to mentor junior staff, fostering skill development and team cohesion.
- Developed and executed strategic plans that aligned team objectives with organizational goals, driving overall performance improvements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
SENIOR KEY ACCOUNT MANAGER
APL LOGISTICS INDIA PVT LTD.
04.2015 - 08.2018
- Act as the primary point of contact for strategic accounts, ensuring consistent communication and engagement.
- Conduct root-cause analysis for operational issues, implement corrective actions, and roll out best practices globally.
- Identify opportunities to enhance service offerings, upsell value-added services, and support strategic business development.
- Proactively recommend process improvements, optimization strategies, and innovative solutions that support account growth.
- Prepare business review decks, performance reports, root-cause analyses, and KPI dashboards using Excel, PowerPoint, or internal tools.
- Analyze customer trends, operational data, and compliance metrics to identify risks and opportunities.
- Led cross-functional teams to deliver tailored logistics solutions, significantly improving operational efficiency.
- Cultivated strong relationships with key stakeholders, driving revenue growth and customer loyalty across accounts.
- Analyzed market trends and customer feedback to refine service offerings and improve competitive positioning.
Team Lead
DHL LOGISTICS INDIA PVT LTD.
08.2012 - 04.2015
- Utilized data analysis tools to assess project performance and identify areas for improvement.
- Facilitated team meetings to promote collaboration, address concerns, and enhance productivity.
- Developed training programs for new employees, ensuring a smooth onboarding process.
- Established effective feedback mechanisms to improve team dynamics and project delivery.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
SENIOR ASSOCIATE
WNS GSC INDIA PVT LTD.
01.2008 - 07.2012
- Delivered reliable and trustworthy customer service experience for stakeholders, enhancing satisfaction.
- Coordinated project timelines and resources to ensure alignment with client expectations and business goals.
- Executed quality assurance measures to ensure compliance with industry standards and enhance service delivery.
- Mentored junior associates, cultivating collaboration that boosted team performance and engagement.
- Trained and supported new team members, maintaining culture of collaboration.
- Identify and understand customer needs to consistently provide a high-quality service.
- Coordinated project timelines and resources, aligning deliverables with client expectations and business goals.
- Trained and supported new team members, maintaining a culture of collaboration.
- Conducted regular reviews of operations and identified areas for improvement.
Education
MBA - OPERATION MANAGEMENT
ITM
Mumbai, India12-2020
BACHELOR’S DEGREE - COMMERCE
UNIVERSITY OF MUMBAI
Mumbai, India10-2011
High School Diploma -
JAI BHARAT COLLEGE
Mumbai, India 04.2001 -
Skills
P&L management
Vendor procurement
Regulatory compliance
Shipment management
Performance monitoring
Operational efficiency
Data analysis
Risk assessment
Stakeholder engagement
Cross-functional collaboration
Team leadership
Client communication
Timeline
Manager
TCS, TATA CONSULTANCY SERVICES
11.2022 - Current
Team Lead
MAERSK GSC INDIA PVT LTD.
08.2018 - 10.2022
SENIOR KEY ACCOUNT MANAGER
APL LOGISTICS INDIA PVT LTD.
04.2015 - 08.2018
Team Lead
DHL LOGISTICS INDIA PVT LTD.
08.2012 - 04.2015
SENIOR ASSOCIATE
WNS GSC INDIA PVT LTD.
01.2008 - 07.2012
High School Diploma -
JAI BHARAT COLLEGE
04.2001 -
MBA - OPERATION MANAGEMENT
ITM
BACHELOR’S DEGREE - COMMERCE
UNIVERSITY OF MUMBAI
Achievements
MAERSK GSC INDIA PVT LTD.
- TEAM EXCELLENCE AWARD (JAN-MAR 2019),
- GOING THE EXTRA MILE (DEC 2019),
- LEADER OF THE QUARTER (JAN-MAR 2020),
TCS, TATA CONSULTANCY SERVICES.
- STAR OF THE MONTH AWARD (JUL 2023),
- SPECIAL INITIATIVE AWARD (SEP 2023),
- CONTEXTUAL MASTER AWARD (MAR 2024),
- SPECIAL INITIATIVE AWARD (JUN 2024),
- SPECIAL INITIATIVE AWARD (AUG 2024),
- SPECIAL INITIATIVE AWARD (OCT 2024),
- BEST MANAGER OF SEMI-ANNUAL (JAN – JUN 2025)