Kirti Pawar
Senior Customer Service Executive
Ghaziabad
Summary
Adept at driving customer satisfaction, I leveraged complaint resolution and database management skills at Tech Mahindra Ltd to enhance service delivery. My expertise in account management and sales, combined with the ability to multitask, resulted in significant process efficiencies. This approach consistently improved customer interaction outcomes, underscoring my results-driven focus.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tech Mahindra Ltd
Noida
07.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Commerce -
Delhi University
Delhi11.2024
Skills
Complaint resolution
Timeline
Customer Service Representative
Tech Mahindra Ltd
07.2020 - Current
Bachelor Of Commerce -
Delhi University
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