KIRTI RAGHAV
Bengaluru
Summary
Experienced Manager with never ending intent of learning, skilled in managing people, functional operations and Projects. 6.5+ years of experience in Project management, Operations , People management, KYC, AML and E-Commerce fraud. Certified Lean Six Sigma Green Belt practitioner with experience of multiple projects and well versed in working with Cross-functional team and stakeholders.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Manager, KYC
Gameskraft Technology
Bangalore
01.2023 - Current
- Lead multiple Projects initiatives End to End with Product & Tech as part of team
- Worked closely with Business, Product, Finance and Legal stakeholders
- Identifying the right vendor, negotiation, onboarding and management
- Reviewed new prospect KYC documents to meet requirements and determine business model risk
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established Training & Quality for KYC
- Managing KYC Program & Operations
- Cost Optimization
- Accomplished multiple tasks within established timeframes.
- Stakeholder management
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Team Lead
Jupiter Money
Bangalore
06.2022 - Current
- Aligned in role of TL for Nesting batches across channels where the members are ramped from training phase to achieve the caliber of on floor members.
- Worked with stakeholder towards creating a project plan of relaunching Nesting with a new structure.
- Identifying, analyzing and reporting of top defect drivers and preparing TNI
- Weekly business review with stakeholders and sharing performance report and observation across
- Identified need of creating a skill metrix to better manage the linguistic resource requirement across.
- Handed over 2 nesting batches on time with 95% and 100% success rate.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Participated in cross-functional team-building activities.
Manager I
Amazon
Bangalore
08.2020 - 06.2022
- Managing daily operations of team of 35 members KYC/EDD team
- Stakeholder management
- Thorough understanding of AML/TF/EDD/KYC/SAR filing
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees with training and new hire documentation.
- Worked on designing and launch plan for 8 Projects which includes working on launch of a new function from core along side with SOP creation and revamping, SLA reporting automation tool towards SLA improvement and Launch of New Quality metrics are few of highlights among all.
- Initiated and worked upon Kaizen for process
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
Sr. Risk Control Analyst
Amazon
Bangalore
02.2019 - 07.2020
- Worked upon complex AML tasks to eliminate risk of related ML activity
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Initiated and delivered couple of Projects around process and business betterment while being part of other ongoing projects
Sr. Investigation Specialist
Amazon
Bangalore
10.2017 - 01.2019
- Identified issues, analyzed information and provided solutions to problems.
- SME for 6 teams 15 Investigators each
- Managed Metrics/ performance for the teams
- Mentored, Reporting and BQ management
- Identified and worked upon SOP and Kaizen activities to better the Process
- Worked upon Project initiative towards enhancing New Hire performance
- Worked upon Project to better manage ones AHT against the average goal
- Conducted deep dive, carried out RCA and built solution on pain areas of Quality.
Transaction Risk Investigator
Amazon
Bangalore
02.2016 - 09.2017
- Handled the risks involved in transactions done from the buyer's side on Amazon's platform eliminating fraudulent activities and making platform more secured for the genuine buyers.
- Mentored 3 teams
- Complex investigation
- Secondary peer reviews
Education
B.Tech - Electronics & Communication Engineering
Bharath Institute of Science And Technology
Chennai 07.2011 - 04.2015
SSC -
B.D.Public Sschool
Patna 05.2009 - 05.2011
HSC -
B.D.Public School
Patna 03.2008 - 05.2009
Skills
Documentation proficiency
Data analysis
Operations management
Lean / Six Sigma Methodology
Project Management
Stakeholder Management
Performance Management
People management
Familiarity with Agile methodology
Familiar with BSA and FINCen
Fundamentals of API
AML/KYC/EDD
Fraud Risk Assessment
Vendor Onboarding & Management
Negotiation
Certification
API and Web Service Introduction
Timeline
Manager, KYC
Gameskraft Technology
01.2023 - Current
Google Project Management Certification
11-2022
Team Lead
Jupiter Money
06.2022 - Current
API and Web Service Introduction
01-2022
Lean Six Sigma Green belt
07-2021
Manager I
Amazon
08.2020 - 06.2022
Sr. Risk Control Analyst
Amazon
02.2019 - 07.2020
Sr. Investigation Specialist
Amazon
10.2017 - 01.2019
Transaction Risk Investigator
Amazon
02.2016 - 09.2017
B.Tech - Electronics & Communication Engineering
Bharath Institute of Science And Technology
07.2011 - 04.2015
SSC -
B.D.Public Sschool
05.2009 - 05.2011
HSC -
B.D.Public School
03.2008 - 05.2009