Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIRTI RAGHAV

Bengaluru

Summary

Experienced Manager with never ending intent of learning, skilled in managing people, functional operations and Projects. 6.5+ years of experience in Project management, Operations , People management, KYC, AML and E-Commerce fraud. Certified Lean Six Sigma Green Belt practitioner with experience of multiple projects and well versed in working with Cross-functional team and stakeholders.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

Manager, KYC

Gameskraft Technology
Bangalore
01.2023 - Current
  • Lead multiple Projects initiatives End to End with Product & Tech as part of team
  • Worked closely with Business, Product, Finance and Legal stakeholders
  • Identifying the right vendor, negotiation, onboarding and management
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established Training & Quality for KYC
  • Managing KYC Program & Operations
  • Cost Optimization
  • Accomplished multiple tasks within established timeframes.
  • Stakeholder management
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.

Team Lead

Jupiter Money
Bangalore
06.2022 - Current
  • Aligned in role of TL for Nesting batches across channels where the members are ramped from training phase to achieve the caliber of on floor members.
  • Worked with stakeholder towards creating a project plan of relaunching Nesting with a new structure.
  • Identifying, analyzing and reporting of top defect drivers and preparing TNI
  • Weekly business review with stakeholders and sharing performance report and observation across
  • Identified need of creating a skill metrix to better manage the linguistic resource requirement across.
  • Handed over 2 nesting batches on time with 95% and 100% success rate.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Participated in cross-functional team-building activities.

Manager I

Amazon
Bangalore
08.2020 - 06.2022
  • Managing daily operations of team of 35 members KYC/EDD team
  • Stakeholder management
  • Thorough understanding of AML/TF/EDD/KYC/SAR filing
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Onboarded new employees with training and new hire documentation.
  • Worked on designing and launch plan for 8 Projects which includes working on launch of a new function from core along side with SOP creation and revamping, SLA reporting automation tool towards SLA improvement and Launch of New Quality metrics are few of highlights among all.
  • Initiated and worked upon Kaizen for process
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.

Sr. Risk Control Analyst

Amazon
Bangalore
02.2019 - 07.2020
  • Worked upon complex AML tasks to eliminate risk of related ML activity
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Initiated and delivered couple of Projects around process and business betterment while being part of other ongoing projects

Sr. Investigation Specialist

Amazon
Bangalore
10.2017 - 01.2019
  • Identified issues, analyzed information and provided solutions to problems.
  • SME for 6 teams 15 Investigators each
  • Managed Metrics/ performance for the teams
  • Mentored, Reporting and BQ management
  • Identified and worked upon SOP and Kaizen activities to better the Process
  • Worked upon Project initiative towards enhancing New Hire performance
  • Worked upon Project to better manage ones AHT against the average goal
  • Conducted deep dive, carried out RCA and built solution on pain areas of Quality.

Transaction Risk Investigator

Amazon
Bangalore
02.2016 - 09.2017
  • Handled the risks involved in transactions done from the buyer's side on Amazon's platform eliminating fraudulent activities and making platform more secured for the genuine buyers.
  • Mentored 3 teams
  • Complex investigation
  • Secondary peer reviews

Education

B.Tech - Electronics & Communication Engineering

Bharath Institute of Science And Technology
Chennai
07.2011 - 04.2015

SSC -

B.D.Public Sschool
Patna
05.2009 - 05.2011

HSC -

B.D.Public School
Patna
03.2008 - 05.2009

Skills

Documentation proficiency

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Certification

API and Web Service Introduction

Timeline

Manager, KYC

Gameskraft Technology
01.2023 - Current

Google Project Management Certification

11-2022

Team Lead

Jupiter Money
06.2022 - Current

API and Web Service Introduction

01-2022

Lean Six Sigma Green belt

07-2021

Manager I

Amazon
08.2020 - 06.2022

Sr. Risk Control Analyst

Amazon
02.2019 - 07.2020

Sr. Investigation Specialist

Amazon
10.2017 - 01.2019

Transaction Risk Investigator

Amazon
02.2016 - 09.2017

B.Tech - Electronics & Communication Engineering

Bharath Institute of Science And Technology
07.2011 - 04.2015

SSC -

B.D.Public Sschool
05.2009 - 05.2011

HSC -

B.D.Public School
03.2008 - 05.2009

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