Kirti Ramesh

Was independently handling the creation and maintenance of various software products catalogs for external clients. Updation of all software upgrades with version control. Training of new employees on the various features of the software products.

Responsible for procurement of indirect material and services for the Manufacturing unit and the Technical Centre which include software operations as well as Global Shared Services.

➢ Developing and implementing key strategies along with Global Leadership for the purchase of Machine& Tooling from both local & global sources with a special focus on Low Cost Suppliers.

➢ Develop robust procurement strategies to deliver overall business value

➢ Development and management of supply base for a given commodity with goal of delivering quality and cost effective products which can result in standardization of services and supply base.

➢ Ensure that team follows global process-based sourcing (e.g., RFI / RFQ / RFP).

➢ Achieving cost reduction in procurement, packaging, shipping and by effective working capital management.

➢ Identifying and developing potential suppliers for achieving cost effectiveness; assessing performance of the vendors based on their competitiveness, financial capabilities, and productivity.

➢ Develop and execute supplier selection, negotiation process

The Company is the largest private National provider of Internet access and Internet services to consumers and businesses in India.

➢ Streamlining end to end Business Processes that impact the customer viz. Outsourced partners.

➢ Improve processes based on customer feedback.

➢ Designing applications with the IT team for maintaining customer database.

➢ Overseeing the daily activities of the 18-member customer care team.

➢ Focus on generation of MIS reports for analysis of customer complaints, TAT and categorization of problem types.

Joined as Processing Coordinator in 1997

➢ Provide back end support functions for connectivity solutions & coordinate functions with overseas strategic alliance partners viz. Sterling Commerce & Open Market USA

➢ Handle logistics & ensure seamless deliverables of Software / Hardware ex Chennai

➢ Conceived & implemented the invoicing procedure for the Networking Solutions SBU

Promoted as Network Client Support Engineer in 1998

➢ Handling Projects providing cost effective high quality networking solutions

➢ Mapping the clients requirements & customizing the solutions

➢ Foresee performance bottlenecks and proactively address the same

➢ Key accounts handled in the corporate sector include MRF, ICI, GMR Vasavi

➢ Transferred to eCommerce Division of SIFY in 2000 & Promoted as Channel Manager CRM in 2001

➢ Set up the e CRM Operations with 24 x 7 online customer support for Sifymall.com