Kirti Singh
New Delhi
Summary
Experienced Customer Support Executive with a Proven Track Record in Enhancing Client Satisfaction and Streamlining Support Processes. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
11
11
years of professional experience
Work History
Sr. Administration Executive
SAYRON ( The swiftship, Gurgaon)
Gurgaon
02.2023 - Current
- Reviewed purchase orders against invoices in order to verify accuracy of billing information.
- Responsible for maintaining confidential records such as employee files, contracts, and financial documents.
- Coordinated meetings with internal staff as well as external partners and vendors.
- Organized travel arrangements for executive team members both domestically and internationally.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Customer Service Executive
4 Genius Minds (Apple Service Provider)
07.2015 - 04.2022
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Prepared service quotations based on customer complaints.
Administration Assistant
Centre for Digital Financial Inclusion
04.2018 - 09.2018
- Managing the main phone line and directing calls to the recipients within the organization.
- Assisting in administration activities such as checking invoices raised by vendors.
- Handling inward & outward courier/parcel.
- Scheduled appointments for department personnel as needed.
- Updated contact lists regularly with current information.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Provided administrative support to management team.
Administration Executive
INDRAPRASHTHA APOLLO HOSPITAL
08.2013 - 07.2015
- Determined needs of visitors and provided information or solutions.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Greeted visitors and verified reasons for visit and appointment information.
Education
Bachelor of Arts -
DELHI UNIVERSITY
Skills
- Meeting Coordination
- Customer Service
- Office Administration
- Administrative Support
- Appointment Coordination
- Customer Complaints
- Complaint Handling
- Front Office
- front desk
- Front Office Operations
Affiliations
- Professional make up artist .
Timeline
Sr. Administration Executive
SAYRON ( The swiftship, Gurgaon)
02.2023 - Current
Administration Assistant
Centre for Digital Financial Inclusion
04.2018 - 09.2018
Customer Service Executive
4 Genius Minds (Apple Service Provider)
07.2015 - 04.2022
Administration Executive
INDRAPRASHTHA APOLLO HOSPITAL
08.2013 - 07.2015
Bachelor of Arts -
DELHI UNIVERSITY
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