Kirti Thakur
CUSTOMER SUPPORT/COUNSELOR
Greater Noida
Summary
Dynamic individual with hands-on experience in Client handling and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Content Writer
FREELANCING
07.2022 - 12.2025
Content/Copy Writer with 2+ years of experience who is committed and meticulous. Capable of doing captivating content research, writing. An effective team player who is results-oriented and adept in driving the production of meaningful and original content for various edutech platforms.
Senior Academic Counselor
Vedantu
05.2021 - 08.2021
Advised students on their learning needs through structured counselling sessions. Understanding clients' profile and problems and meticulously solved them. Handled objections and negotiations effectively.
Teacher-cum-Academic Counsellor
Indian Heights School
04.2018 - 04.2020
- Devised strategies to improve educational quality and prepared learner guides.
- Also assisted in day to day content activities along with teaching.
Education
Bachelor of Education (B.Ed) - English & Social Science
Indraprastha University
05-2015
Bachelor of Arts - BA (Hons) English
Delhi University
05-2014
Skills
1) Content Writing
2) Time management
3) Proof Reading & Fact-checking
4) SEO Research
5) Communication skills
6) Adaptability
7) Active listening
Disclaimer
I hereby declare that the above mentioned details are correct to the best of my knowledge and belief. I bear the responsibility of any error or mistake in the data if occur in the future.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Content Writer
FREELANCING
07.2022 - 12.2025
Senior Academic Counselor
Vedantu
05.2021 - 08.2021
Teacher-cum-Academic Counsellor
Indian Heights School
04.2018 - 04.2020
Bachelor of Education (B.Ed) - English & Social Science
Indraprastha University
Bachelor of Arts - BA (Hons) English
Delhi University