Kirti Tripathi

· Overseeing the planning, execution, and optimization of multi-channel campaigns, resulting in increase in website traffic and growth in lead generation.

· Supervising Digital marketing and planning activities to exceed segment sales and margin goals.

· Travelling various states of India and abroad delivering, installing, and operating high quality language interpretation systems.

· Manage staff responsible for event coordination activities.

· Utilized Google Analytics, and A/B testing to analyze campaign performance, identify trends, and refine strategies for maximum ROI.

Major Events Handled

· G20 Meetings held in different parts of India , managed around 28-30 meetings of MOF & MEA in 9 months ( Dec 2022- till date )

· Namaste Trump was a tour event held on 24 and 25 February 2020 in India. It was the inaugural visit of the US President Donald Trump and his family to India.

Fourth India Ocean Conference 2019 held in Maldives

· organised by India Foundation in association with Government of Maldives ,

· SUN Global Gathering 2019 ( United Nations System

standing committee on Nutrition ) – held in Kathmandu

Nepal

· Pravasi Bharatiya Divas

· 52nd Annual Meeting of African Development Bank-2017

· Independence Day celebration at Red Fort

Indo- Japan annual summit, 2017 held at Gujrat

• Identified and corrected deficient performance and behaviors to achieve maximum productivity
• Understanding client's requirement
• Allocating team their respective case.

· Quality analyst for ICICI Bank Process of Collection. Supervised 60 nos. of Customer Service Executives as a Quality Analyst.

· LIVE barging and giving on the spot feedback.

Conducting Refresher Training in Week-Ends

• Selling life insurance on phone
• Understanding customer needs and requirements of customers, who are looking to purchase a new life insurance product or wish to understand more/have queries to be resolved.