KIRTI VIKRAM SINGH
Noida
Summary
Highly skilled with 4 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and ability to influence potential customers. Expert in social media marketing with innovative ideas and effective execution of concepts. Professional, friendly and flexible when working with others and communicating with customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Showroom Manager Sales
Homelane
Ghaziabad
04.2023 - Current
- To manage the retail experience centre efficiently and ensure customer experience is as per home lane
- Maintain 100% adherence to retail SOP
- Timely execution of stock and sample audit in showroom
- Maintain Visual Merchandising standard in showroom
- Handling the clients
- To support sales in order to closure
- Maintain all the operation checklists in the xp
- Full product knowledge
- Send quote to client
- Follow up with the scheduled leads to invite them to showroom.
Studio Manager
Pepperfry
Gurgaon
11.2021 - 03.2023
- Established vendor relationships to access timely services in support of events
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Analyze and solve complex problems
- Actively interaction with clients requests, confirming full understanding before addressing concerns
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Finding ways to enhance value for clients and customers
- Interaction with the team and senior of give them feedback about the work on a weekly basis.
Senior Brand Ambassador
VIVO
Kolkata
04.2017 - 10.2021
- Showed understanding of customer's personal style and preferences when offering product advice
- Communicated product information with confidence and educated consumers about the company
- Executed brand activations to standards and with professionalism
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets, and demo opportunities via recaps
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts
- Achieved competitive brand placements at retail locations for existing and new products
- Collaborated with local field sales to drive visibility and sales results
- Achieved and exceeded sales goals in line with prescribed selling strategy
- Learned products inside and out to give the best possible demonstrations and answer consumer questions
- Analyzed consumer usage patterns to identify trends and target key demographics
- Collaborated with the demonstration team to engage large crowds.
Senior Sales Representative
BHARTI AIRTEL
Kolkata
04.2015 - 10.2017
- Expanded new business and developed effective sales and marketing campaigns
- Identified customer needs by asking appropriate, open-ended questions
- Used AIRTEL MYNTRA SOFTWARE to maintain the company database with essential account and sales information
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Reached out to prospective leads through cold calling, applying a variety of established selling methods
- Increased profitability and built a sales pipeline by leveraging multiple marketing channels and sales techniques
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
MBA: Marketing -
Integral University Lucknow
01-2021
B.A -
University of Allahabad
01-2013
HIGHER SECONDARY -
KENDRIYA VIDYALAYA (CBSE)
01-2010
HIGH SCHOOL -
KENDRIYA VIDYALAYA (CBSE)
01-2008
Skills
- Time Management
- Teamwork and Collaboration
- Customer Relationship Management
- Retail Inventory
- Sales
- Client Relationships
- Customer Service
- Marketing Supervisor
- Inventory management
- Multitasking
- Staff Training
- Excellent Communication
Certification
- HINDI
- ENGLISH
- BENGALI
Accomplishments
- CERTIFICATE OF MERIT (BHARTI AIRTEL) Apr 2016
- BEST BRAND ADVISER (VIVO) May 2019
Languages
- PHOTOGRAPHY
- TRAVEL
- ADVENTURE SPORTS
Timeline
Showroom Manager Sales
Homelane
04.2023 - Current
Studio Manager
Pepperfry
11.2021 - 03.2023
Senior Brand Ambassador
VIVO
04.2017 - 10.2021
Senior Sales Representative
BHARTI AIRTEL
04.2015 - 10.2017
MBA: Marketing -
Integral University Lucknow
B.A -
University of Allahabad
HIGHER SECONDARY -
KENDRIYA VIDYALAYA (CBSE)
HIGH SCHOOL -
KENDRIYA VIDYALAYA (CBSE)
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