KIRTI VIKRAM SINGH
Noida
Summary
Highly skilled with 7 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and ability to influence potential customers. Professional, friendly and flexible when working with others and communicating with customers. Experienced in researching, hosting and coordinating marketing events. Sales driven Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale. Diligent employee known for exceeding store sales goals and coaching employees. A pleasant personality coupled with terrific sales skills.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Business Manager
The Fine Interior
Noida
04.2025 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Relationship Manager Sales
Homelane
Ghaziabad
04.2023 - 03.2025
- Maintained accurate records of all client interactions within the company's CRM system.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Provided training sessions for colleagues on best practices.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Coordinated with product development teams to design services that meet client needs.
- Established strong relationships with clients through regular, personalized communication.
- Resolved escalated customer issues efficiently and effectively within established timelines.
Studio Manager
Pepperfry
Gurgaon
11.2021 - 03.2023
- Established vendor relationships to access timely services in support of events
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Analyze and solve complex problems
- Actively interaction with clients requests, confirming full understanding before addressing concerns
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Finding ways to enhance value for clients and customers
- Interaction with team and senior of give them feedback about work on weekly basis.
Senior Brand Ambassador
VIVO
04.2017 - 10.2021
- Showed understanding of customer's personal style and preferences when offering product advice
- Communicated product information with confidence and educated consumers about the company
- Executed brand activations to standards and with professionalism
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets, and demo opportunities via recaps
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts
- Achieved competitive brand placements at retail locations for existing and new products
- Collaborated with local field sales to drive visibility and sales results
- Achieved and exceeded sales goals in line with prescribed selling strategy
- Learned products inside and out to give the best possible demonstrations and answer consumer questions
- Analyzed consumer usage patterns to identify trends and target key demographics
- Collaborated with the demonstration team to engage large crowds.
Senior Sales Representative
BHARTI AIRTEL
04.2015 - 10.2017
- Expanded new business and developed effective sales and marketing campaigns
- Identified customer needs by asking appropriate, open-ended questions
- Used AIRTEL MYNTRA SOFTWARE to maintain the company database with essential account and sales information
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Reached out to prospective leads through cold calling, applying a variety of established selling methods
- Increased profitability and built a sales pipeline by leveraging multiple marketing channels and sales techniques
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
B.A -
University of Allahabad
HIGHER SECONDARY -
KENDRIYA VIDYALAYA (CBSE)
HIGH SCHOOL -
KENDRIYA VIDYALAYA (CBSE)
MBA: Marketing -
Integral University Lucknow
Skills
Customer service
Strategic planning
Team building and leadership
Decision-making
Personal Information
Title: Showroom Manager Sales
Certification
HINDI
Contact
Noida, Uttar Pradesh 201310
Accomplishments
- CERTIFICATE OF MERIT (BHARTI AIRTEL) Apr 2016
Accomplishments
- CCC Apr 2015
Timeline
Business Manager
The Fine Interior
04.2025 - Current
Relationship Manager Sales
Homelane
04.2023 - 03.2025
Studio Manager
Pepperfry
11.2021 - 03.2023
Senior Brand Ambassador
VIVO
04.2017 - 10.2021
Senior Sales Representative
BHARTI AIRTEL
04.2015 - 10.2017
HIGHER SECONDARY -
KENDRIYA VIDYALAYA (CBSE)
MBA: Marketing -
Integral University Lucknow
B.A -
University of Allahabad
HIGH SCHOOL -
KENDRIYA VIDYALAYA (CBSE)
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