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Associate Principal Engineer

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  I have a total of 3.5 years of professional experience, Production Support in the IT industry. Within the IT sector, my focus has been on production support, specializing in Oracle 19C database management and Unix & Linux system administration.
  Working experience in ITIL process like incident management and problem management and change management.
  Experienced in writing SQL queries using Joins, Functions, Set operators, Sub queries. Hands on experience in Unix/Linux commands like find, sed, awk, grep, top, ps-ef, du,df ,ls-ltr cd, head, tail etc.
  Experience in handling L2 and L3 level of support, working in 24*7 rotational shift.
  Understanding and executing shell scripting for automation & shedule process using crontab
  Monitoring jobs using Autosys tool and scheduled jobs through crontab. Monitoring the alerts using ITRS-Geneos & Grafana tool in that we can get server issue alert and application issue alert. Understanding and executing Unix shell scripting.
  Log Analysis : Checking and analyzing logs in Kibana.Finding and analyzing XML and JSON logs to determine Root Cause Analysis (RCA) of issues.
  Used putty configuration tool to access Linux server database.
  RADAR API monitoring Tool : feature will display real-time statistics about each API's performance, such as Response time How long each API takes to respond. Error Rate: Any failed requests or HTTP error codes (such as 500 or 504 / 400 or 408) Errors.Throughput the number of successful API calls being processed over a specific period.
  Identifying the Problematic API You notice a significant spike in error rates for a particular API (an API call related to user authentication).
By drilling down further in RADAR, you can isolate the exact API endpoint that is causing issues.
RADAR can also provide detailed logs (like response payloads, headers, and status codes) for this API call, allowing you to pinpoint whether the problem is related to database queries, network issues, or an application bug.


Application Support Engineer with over 1.5 years of experience at Smartmatrix Digital Services Pvt. Ltd. Demonstrated ability in technical support and troubleshooting, utilizing tools such as SSMS, Putty, and ServiceNow. knowledge of SQL, Linux, and ITIL principles, complemented by scripting skills. Committed to providing exceptional customer support and optimizing application performance.

Dynamic individual eager to apply technical skills and problem-solving talents as application support engineer in professional setting. Knowledgeable in computer science and experienced in identifying and resolving software application defects. Quick learner, highly motivated to contribute to team success.

Having 2+ years of experience in Application Support. Hands on experience in UNIX. Working experience in Certificate Renewal Activity (SSL), Data refresh activity. Good Knowledge of Banking Domain. Experience in AIM Deployment. Has the motivation to take independent responsibility, ability to contribute and be a productive team player. Having excellent time management skills. An excellent problem solver, able to quickly grasp complex systems and identify opportunities for improvements and resolution of critical issues. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities. Ability to diagnose & address application issues. Maintaining KEDBs and keep confluence updated in order to improvise downtime issues.

Experienced Software Support Engineer with 10 years of proven success in troubleshooting and resolving application issues, improving performance deficiencies, and providing support for diverse desktop and mobile applications. Committed to educating customers on proper application usage and addressing problematic behaviors within assigned software titles.

Kirti Yede

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Application Support Engineer

Technical Associate

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Bachelor Of Computer Science Engineering -

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Application Support Engineer

Technical Associate

Bachelor Of Computer Science Engineering -

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