Kirtika Shukla
Summary
Aspiring Cloud Engineer with CCNA and RHCSA certifications, currently pursuing AWS Cloud Architect certification. Experienced Networking Intern at Fluke Infotech, skilled in network troubleshooting, routing, switching, VLANs, VPNs, and Linux system administration. Proficient in server management (NFS, FTP, Apache, Syslog) and AWS services (IAM, Security Groups, Lambda, S3, Autoscaling, NACLs, DynamoDB, RDS, SQS, SNS). Focused on improving IT infrastructure through cloud technologies, automation, and security.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Networking Intern
Fluke Infotech
12.2024 - 03.2025
- Assisted in configuring and troubleshooting routers and switches to optimize network performance
- Worked with TCP/IP, VLANs, and subnetting to enhance network segmentation and security
- Diagnosed and resolved connectivity issues across multiple locations, improving network reliability
- Documented network configurations, troubleshooting steps, and resolutions for future reference
- Shadowed senior network engineers to gain hands-on exposure to real-world infrastructure deployment and maintenance
Business Development Associate
Signup Training
09.2022 - 02.2025
- Conducted market research to identify trends, competitors, and opportunities, helping develop strategic sales and expansion plans
- Executed lead generation campaigns, managed pipelines using Salesforce, and collaborated across teams to drive consistent business growth
- Negotiated contracts, closed deals, and utilized cold calling to secure new clients while providing regular performance insights to management
Subject Matter Expert
TaskUs India Pvt. Ltd
09.2020 - 09.2022
- Led onboarding and training for new teams, ensuring they understood processes and client updates
- Served as the main contact for complex issues, monitored team performance, and provided feedback to maintain process adherence
Team Mate
TaskUs India Pvt. Ltd
09.2020 - 09.2022
- Provided customer support via phone, email, and chat, resolving inquiries and concerns
- Maintained high customer satisfaction and consistently met company KPIs
Customer service executive
Teleperformance Indore
07.2019 - 07.2020
- Assisted customers with billing, account management, and subscription changes, ensuring a smooth service experience
- Conducted follow-ups and educated customers on service features, usage limits, and performance optimization
Education
B.A. - English Literature
Awadhesh Pratap Singh University
06.2017 - 06.2020
Skills
Networking
undefinedCertification
CCNA, iTrainU Institute Indore, 2024
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Networking Intern
Fluke Infotech
12.2024 - 03.2025
Business Development Associate
Signup Training
09.2022 - 02.2025
Subject Matter Expert
TaskUs India Pvt. Ltd
09.2020 - 09.2022
Team Mate
TaskUs India Pvt. Ltd
09.2020 - 09.2022
Customer service executive
Teleperformance Indore
07.2019 - 07.2020
B.A. - English Literature
Awadhesh Pratap Singh University
06.2017 - 06.2020
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