Kirtika Bhavin Shah
Vadodara
Summary
Dynamic professional with a proven track records, excelling in effective communication and relationship management. Successfully fostered student engagement through innovative lesson delivery and community outreach. Adept at negotiation and problem-solving, driving positive outcomes in diverse educational settings while promoting inclusivity and collaboration.
Overview
20
20
years of professional experience
Work History
Teacher
Mahavir Foundation TRUST
Vadodara
05.2023 - 08.2024
- Delivered diverse lessons to foster student engagement and comprehension.
- Implemented curriculum materials such as textbooks and workbooks to support learning objectives.
- Assessed student progress and offered constructive feedback for academic growth.
- Established a safe, inclusive classroom environment that values diversity.
- Promoted education through community outreach initiatives and activities.
- Worked collaboratively with school staff and NGO partners to implement programs.
- Engaged with social workers and counselors to meet individual student needs.
- Contributed to ongoing professional development through teacher training sessions.
Sales Ex
Trawell Tag
Vadodara
11.2009 - 04.2010
- Established strong relationships with key clients, ensuring continued repeat business.
- Executed market research to identify and capitalize on potential sales opportunities.
- Orchestrated client visits, product demonstrations, and presentations to increase interest.
- Followed up with prospects consistently to secure timely deal closures.
- Drove lead generation through cold calling and strategic networking efforts.
- Documented all sales and prospecting activities for accuracy and accountability.
- Produced detailed reports outlining daily, weekly, and monthly sales outcomes.
- Analyzed monthly performance relative to targets set by management.
Back Office Executive & Tele Caller
Trawell Tag
Vadodara
04.2007 - 07.2008
- Conducted follow-ups with customers via telephone and email regarding inquiries and orders.
- Maintained accurate records by documenting detailed notes for each call.
- Delivered professional customer service by addressing questions and complaints courteously.
- Managed multiple tasks simultaneously while ensuring focus on each individual caller.
- Responded promptly to customer inquiries, providing accurate information and solutions.
- Processed travel insurance claims by verifying coverage and managing payouts.
- Administered policy records, issued policies, and oversaw policy renewals.
Back Office Executive
Bajaj Allianz General Insurance
Vadodara
01.2006 - 03.2007
- Verified coverage for travel insurance claims and processed payouts promptly.
- Issued policies and managed records to maintain accurate policy administration.
- Managed client data entry, ensuring precision in policy details and relevant information.
- Processed invoices and payments to facilitate smooth financial support functions.
- Performed diverse administrative duties in back office executive role.
- Addressed customer inquiries as a non-voice customer service specialist.
- Conducted document verification for insurance claims and related policies.
- Provided analytical insights on financial data concerning insurance operations.
Personal Relationship Manager
CH Jewellers
Vadodara
05.2004 - 12.2005
- Cultivated strong client relationships, understanding individual needs and providing trusted advice.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Demonstrated in-depth knowledge of jewelry products, materials, and industry trends.
- Assisted clients in selecting jewelry, identifying upselling opportunities, and achieving sales targets.
- Communicated effectively with clients and internal teams for seamless collaboration.
- Resolved client issues efficiently to enhance satisfaction.
Education
HSC -
Navjeevan High School
Vadodara, Gujarat, India01-2005
SSC -
Navjeevan High School
Vadodara, Gujarat, India01-2003
Skills
- Effective communication skills
- Negotiation and problem-solving
- Relationship management
- Time optimization
Languages
Gujarati
First Language
Hindi
Beginner
A1
English
Beginner
A1
Affiliations
- Initiative
- Time management
- Communication
- Compassion
- Creative thinking
- Customer service
Hobbies
- Artistic activities
- Travel
- Cooking/Baking
Timeline
Teacher
Mahavir Foundation TRUST
05.2023 - 08.2024
Sales Ex
Trawell Tag
11.2009 - 04.2010
Back Office Executive & Tele Caller
Trawell Tag
04.2007 - 07.2008
Back Office Executive
Bajaj Allianz General Insurance
01.2006 - 03.2007
Personal Relationship Manager
CH Jewellers
05.2004 - 12.2005
HSC -
Navjeevan High School
SSC -
Navjeevan High School
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