Kirtiman Tripathi
Kanpur
Summary
AChallengingcareer,whichoffersanopportunitytomoveupinorganization, continuouslearningandrewardsforshoulderingmoveresponsibilitiesandbeingthe leaderofteaminachievingtheorganizationobjective,toworkunderanygiven circumstances&comeatwithapositiveresult.
Overview
15
15
years of professional experience
Work History
Process & Skill Trainer
Tata Motors
Lucknow
04.2017 - Current
- Working on Project DRONA of TATA Motors, Commercial Vehicle Business Unit at Lucknow location & taking care of 26 workshop
- Doing Classroom training to dealer's manpower, i.e
- Service Advisor, Works Manager, Customer Relationship Officer, on Service Process, Soft skills & Behavioral Training and also system related
- Doing On Job Training and handholding for dealer's manpower at the dealer workshop
- Doing workshop assessment on their performance and areas of improvement where the lagging
- Doing safety audits at dealer workshop during workshop visit and assess the workshop regarding safety parameters as per TML standards, and ensures quality and safety at workshop premises
General Manager (GM)
M/S Smart Motors
Kanpur
02.2015 - 03.2017
- Company Overview: worked with this exclusive dealership of FIAT & JEEP India Ltd
- Conduct the morning meeting with all the staff at a specified area and discuss last days performance/safety regulations/Appreciations
- Check & review of the daily performance report through BUSINESS ANALYTICS
- Mail reverts if any followed by the complaint closure of previous day if any
- Check on CRM daily activity viz
- No. of Calls made for Booking/PSF/Service Reminder
- Follow-up with Supervisor/Service advisor/Parts Manager on any delay of vehicle delivery
- Performance review on SDD/TEC/CEC/SAFETY
- Look into Spare parts availability along with Spare parts Manager
- Follow-up/Contribution on any campaign if the campaign is LIVE
- Everyday check upon PSF scores obtained internal as well as company scores followed by action if required
- Keep a close look on all the assigned targets by company
- Target achieve vs Original target
- Customer Acquisition and Retention.
- Worked with this exclusive dealership of FIAT & JEEP India Ltd
Technical Trainer & Manager (Co-tek)
M/s Narain Automobils Ltd.
Lucknow
08.2011 - 01.2015
- Company Overview: worked with this exclusive dealership of MAHINDRA & MAHINDRA AUTOMOTIVES LTD
- To resolve all complex technical problems could not be resolved by technicians/E-tek
- To act as a relay trainer (In-House Trainer) at the dealership
- To train dealership personnel on the product and ensure relevant technical information is available across the dealership
- Single window contact to Renault India for all technical matters/correspondence
- To analyse repeat repair and initiate corrective basis root cause
- Ensure high quality and safety in workshop
- Ensure all technical SOP's are followed
- Share important observation with team in meetings
- Monitor service quality to ensure repair & process quality at dealership
- Tracking quality of manpower & Planning for developments through in-house training
- Readiness of second line by promoting existing manpower based on appraisal
- Decision on procurement, maintenance of tools, equipments & other resources
- Manage operating expense effectively
- Worked with this exclusive dealership of MAHINDRA & MAHINDRA AUTOMOTIVES LTD
Service Advisor
M/S Jain Motors Ltd.
Kanpur
07.2010 - 07.2011
- Company Overview: worked with this exclusive dealership of MAHINDRA & MAHINDRA AUTOMOTIVES LTD
- Attending to Vehicles for General Servicing and repair works at the Dealership's General Shop
- Keeping up Customer Satisfaction by giving a prompt, comfortable and transparent Service Experience
- Keeping up with Key Performance Index parameters as per the Dealership's Requirement
- Worked with this exclusive dealership of MAHINDRA & MAHINDRA AUTOMOTIVES LTD
Education
Diploma - AIRCRAFT MAINTENANCE ENGG.
INSTITUTE OF AERONAUTICAL ENGG. & TEC.
01.2010
Intermediate -
Arya Bhatt Inter College
Kanpur, U.P01.2007
High school or equivalent -
Arya Bhatt Inter College
Kanpur, U.P01.2005
Skills
- Internet & Networking
- HTML
- MS-Office
- Windows 98
- Windows 2000
- Windows XP
- MS Office 97
- MS Office 2000
- MS Office XP
- Internet
- Email Management
- MS Excel
- MS PowerPoint
- Diagnostic Ability
- Analytical Ability
- Automobile Basics
- Training Others
- Technical Support
- Technical Training Planning
- Technical Training Execution
- Process Training Planning
- Process Training Execution
- Soft Skills Training Planning
- Soft Skills Training Execution
Process And Soft Skill Training
- Business Communication Etiquette Module training, TATA Motors HO, 02/01/20
- Advance workshop process training and Customer satisfaction training, TATA Motors HO, 08/01/19
- CRM training, TATA Motors RO, 07/01/18
- Post service feedback process (PSF) & Customer complaint and solution process, TBSS, Mohali, 10/01/17
- Workshop process & Soft skill training, TATA Motors HO, 04/01/17
- Soft skill training, Mahindra & Mahindra, Lucknow MILE, 11/01/10
Current C T C
9,00,000 PA
Languages
- Hindi
- English
Extracurricular Activities
Regular Blood Donor
Hobbies and Interests
- Reading magazine
- Listening to music
Training
- Trained Trainers Training, Mercury International Pvt. Ltd., Mumbai, 04/01/16
- Co-tek (S-101, W-207, U-301 NPD), Mahindra & Mahindra MILE, Igatpuri Nasik, 01/01/15
- Co-tek (W-105 NPD), Mahindra & Mahindra MILE, Igatpuri Nasik, 10/01/14
- Co-tek training of XUV500, Mahindra & Mahindra MILE, Igatpuri Nasik, 10/01/13
- Co-Tek (Advance) training, Mahindra & Mahindra MILE, Igatpuri Nasik, 12/01/12
- Co-Tek (Basic) training, Mahindra & Mahindra, Igatpuri MILE, Nasik, 07/01/12
- Service supervisor training, Mahindra & Mahindra, Lucknow MILE, 01/01/12
- Half Year ON JOB TRAINING, Hindustan Aeronautics Ltd., Kanpur, 01/01/10 to 07/31/10
Disclaimer
I hereby declare that information given by me here is true, complete and correct to the best of my knowledge and belief & I am ready to provide relevant documents as a proof.
Attributes
- Ability to learn and quickly adapt to new situation.
- Ambitious, hardworking and committed to excellence.
- Committed team player with flexible approach to work.
- Decision making and Team Building skill.
- Energetic, Responsible, Hardworking, Sincere etc.
Personal Information
- Father's Name: Late Mr. Rakesh Kumar Tripathi
- Date of Birth: 07/27/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Process & Skill Trainer
Tata Motors
04.2017 - Current
General Manager (GM)
M/S Smart Motors
02.2015 - 03.2017
Technical Trainer & Manager (Co-tek)
M/s Narain Automobils Ltd.
08.2011 - 01.2015
Service Advisor
M/S Jain Motors Ltd.
07.2010 - 07.2011
Diploma - AIRCRAFT MAINTENANCE ENGG.
INSTITUTE OF AERONAUTICAL ENGG. & TEC.
Intermediate -
Arya Bhatt Inter College
High school or equivalent -
Arya Bhatt Inter College
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